ChannelEngine: what channel supports what features?

About this article

This article lists the channels currently available on ChannelEngine, and what features they support.

For further details on each marketplace, consult the dedicated marketplace guides.

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1. An API channel is a channel that communicates directly with the ChannelEngine API. These channels do not support advanced features, such as repricing and carrier mapping, but do support all of the default channel features, such as returns and cancelations.
2. The Mirakl platform is a framework used by many marketplaces as their back-end system.
3. Product offers are offers connected to existing content. Offers tend to contain only data such as the price, stock, and delivery time.
4. Product content translates into the creation or update of content on a marketplace. For some channels, your offers are directly connected to the content as there is no generic product database. E.g.: eBay, Wish, Allegro, etc.
5. The product status import is used to determine, to a certain degree, the status of a product on a marketplace. E.g.: 'Published' or 'Invalid'.
6. HTML/markup support shows to which degree a marketplace supports the formatting of the product description using HTML.
• 0 NONE - no support for formatting available, so descriptions are submitted as plain text.
• 1 FORMATTING - HTML formatting is not supported, but it is possible to add paragraphs by using new lines.
• 2 LIM_HTML - limited HTML formatting is supported, usually limited to the following HTML tags: p, br, b, li, ol, and ul. Sometimes i and h[x] tags are also supported.
• 3 HTML - all HTML formatting is supported, with the exception of potentially dangerous tags, such as iframes or script tags.
7. Order support is used to determine to which degree orders can be split up for shipments, returns, and cancelations.
• 0 (NONE) - the channel does not support any orders or order follow-up actions. E.g.: Beslist does not support automated shipments or returns, therefore it is not possible to perform any partial order actions.
• 1 (NO_SPLIT/ORDERS) - the channel supports orders and follow-up actions, but these cannot be split up. If an order has two order lines, both have to be included in a single shipment.
• 2 (SPLIT_ORDERS) - the channel supports orders and follow-up actions, but they can only be split into individual order lines. E.g.: an order with two separate products can be shipped in two separate shipments, but an order line in itself cannot be split up. If a quantity of three of one product is ordered, only the total of three can be shipped, canceled, or returned.
• 3 (SPLIT_ORDER_LINES) - the channel supports orders and follow-up actions, and can be split up per each individual product. E.g.: if a quantity of three of one product is ordered, you can ship two and cancel one.
8. Carrier mapping is when you can map your carrier or carriers to a specific list provided by the marketplace. In some cases this is mandatory, as only the specific marketplace carrier code is accepted.
9. Product variations are variants of the same product, such as different colors and sizes of the same t-shirt, grouped under a single parent product. If a (G) is visible, grandparents can be used as the parent product – or the channel supports a third relationship tier: grandparent products.
10. Fee reductions is a special option supported only by bol.com. For more information on this, check out the article bol.com: fee reductions.
11. External fulfillment translates into the use of the marketplace's fulfillment services. E.g.: fulfillment by Amazon (FBA), Logistiek via bol.com (LVB), fulfillment by Cdiscount (FBC), etc.
12. Pickup point delivery is the option to deliver orders to a pickup point, rather than to the customer's home or work address. This kind of service is usually provided by carriers.
13. Refurbished support relates to support for a specific condition and/or section for refurbished products on the marketplace. It may also mean that the marketplace focused on selling refurbished items.