MODIVO: marketplace guide

About this guide

This is a ChannelEngine guide on the Zielona-Gora-based marketplace MODIVO. Here you can find information on how to request a MODIVO account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	2006
Headquarters	Zielona Góra, Poland
Area served (orders)	Czech Republic, Italy, Poland, Slovakia
Number of monthly visits	circa 4 million
Website	MODIVO
Setup cost	none
Commission	7-16%
Other costs	none
Payment	twice a month
Product categories	clothing, footwear, underwear, bags and handbags, accessories, jewelry and watches, perfumes, cosmetics, cosmetic accessories, beauty devices, home decor
Input language	Czech, English, Italian, Polish
Input currency	CZK, EUR, PLN
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	MODIVO

How to request an account

MODIVO is a closed marketplace. To start selling on it, contact MODIVO directly. MODIVO then verifies if you comply with account business requirements.

The following requirements apply:

• Free delivery for orders over PLN 229
• Shipping cost of PLN 9.99 for orders below the free delivery threshold
• Mandatory carrier – DHL, DPD, or InPost
• Free returns within 14 days for non-MODIVO Club members
• Free returns within 30 days for MODIVO Club members
• 10% discount for MODIVO Club Gold members
• Orders shipped within 48 hours
• EAN required for each product
• Product images in accordance with MODIVO image guidelines

Associated costs

MODIVO does not charge setup or monthly fees. However, it does charge a commission on sales, which ranges from 7% to 16% – depending on the product category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Refurbished products
Returns (merchant)	Repricing
Carrier mapping	Cancelations
Multiple stock locations	Returns (marketplace)
Orders	Sales channels*
Shipments	HTML formatting
Manual product variations (size/color)	Marketplace fulfillment service
Invoice uploads
Settlements

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, though not every channel includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Fill in the Stock settings.
7. Finish the Activation.
8. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

MODIVO is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, go to Advanced settings. Then, select one option from the dropdown menu in the Enable invoice uploading field, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, ChannelEngine automatically generates an invoice and attaches it to the shipment before exporting the shipment.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, ChannelEngine exports the shipment – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, ChannelEngine only exports the shipment if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, ChannelEngine takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: upload merchant invoices.

Mappings

Content

All products (required)

Although the content attributes are listed in English, all values must be submitted in Polish.

• Main image - the product's main image. The following requirements apply:
  • File format - JPG, with 80% compression
  • Maximum file size - 10 MB
  • Proportions - 3×4
  • Image resolution - 1,536×2,048 px
  • Background - soft gray, such as R:233 G:231 B:232
  • Color profile - sRGB IEC61966-2.1
  • The product should fill the frame completely
  • No cropping of the feet or head of the model
  • Only studio photos with front lighting
  • Minimal or no creases of the material
  • For more information, check out MODIVO's image manual
• Model - the product's model. This attribute is part of the product title on MODIVO. It groups product variants, so it is important to indicate the right product model for products that belong to the same product family. The maximum number of characters allowed is 100.
• Producent entity - the product's brand or manufacturer, displayed as a a logo on the product page.
• Product SKU - the product's stock keeping unit (SKU), which is usually the Merchant product number on ChannelEngine.
• Product title - the product's title used for internal purposes. Note that product titles displayed on the product page do not need to be entered manually, as they are generated by MODIVO based on your input for the attributes [Manufacturer] + [Product type] + [Model] + [Main color] + [Cut]. For more information, check out MODIVO's article How is the product name created?.
• Product type - the product's type. This attribute is part of the product title on MODIVO. E.g.: marynarka.
• Size [variant attribute] - the product's size. E.g.: S, L, M, XS.
• Variant group code - the identifier that groups product's size variants. E.g.: a black T-shirt available in sizes S, M, and L has the identifier 'Awesome-black-T-shirt'. For products that do not have size variants, a unique value (i.e.: EAN) should be provided.
  NB: you need to fill out the Variant group code attribute correctly, otherwise the product is not accepted by MODIVO. It is not possible to modify this attribute's value after the export is completed. For the product to appear on MODIVO, you need to remove it.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting product data. You can select from the following export strategies:
  • Yes - export all product content to the marketplace, including the EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.

  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     

    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• Additional gender - the gender of the product's target audience, which can be selected from a dropdown. E.g.: female.
• Additional information [country] - the product's warnings and safety details specific to that country, in the official language of that country.
• Address - the address of the product's manufacturer in the EU. 
• Collection - the product's collection.
• Contact - the email of the the product's manufacturer in the EU.
• Distributor's address, contact, name - the name, address, and contact email of the product's distributor in the EU.
• Grouping - the unique code used to group different color variations of the same product (T-shirt green S, T-shirt green M, and T-shirt green L). This attribute works together with the Main color attribute to organize products into color families on MODIVO. Do not map this attribute to the ChannelEngine field called Grandparent SKU – since this code is not visible on the child level. Instead, use a custom attribute or an advanced rule to group your color variations.
• Image 1-6 - the link to the product's additional images. For the image requirements, check out the Main image attribute.
• Index - a unique designation issued by MODIVO that allows locating the product on the website.
• License - the product's license related to intellectual property or merchandise, which can be selected from a dropdown. E.g.: Peppa Pig.
• Made in - the product's country of origin, which can be selected from the dropdown. E.g.: Poland.
• Manufacturer - the name of the product's manufacturer in the EU.
• Product details - the product's details, which can be selected from the dropdown. E.g.: handmade product, stretch fabrics.
• Product series - the product's series or collection, which can be selected from the dropdown. E.g.: spring/summer 2023.
• Product group associated - the identifier that groups product's color variants. E.g.: a T-shirt available in black, white, and beige has the identifier 'Awesome-T-shirt'.
• Season - the product's season. Select a value from the dropdown. E.g.: spring/summer.

Category-specific

• Main color - the product's color. Select a value from the dropdown. E.g.: navy blue.
• Description [country] - the product's detailed description specific to that country, provided in the country's official language.

Offer

Required

• Price - the product's regular selling price, excluding VAT. If you use pricing v2, this attribute is not mapped under Offer mappings. Instead, it is configured under Pricing, Price rules.
• EAN - the product's EAN. This is the unique identifier on MODIVO.

Optional

• Alert stanu zapasów (Stock alert) - map this attribute to receive a notification from MODIVO if your stock drops below the threshold defined.

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc.
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.
• Category-specific ECO attributes - depending on your sales country, you might be required to map additional ECO attributes for products in specific categories. Review which ECO attributes to map within each category.

If pricing v2 is activated in your environment, you will see the following offer attributes, which are common to all Mirakl-based marketplaces:

• Allow promotion below min price - set it to ‘true’ to allow the promotion price to drop below your product's minimum price. To learn more, check out the article ChannelEngine: promotions.
• Strike price - the regular selling price. Use it in combination with the Price attribute to set up a discount/strikethrough pricing. To learn more, check out the 'Working with discounts' section of this article. 
• Additionally, the Fee groups attribute appears in Mappings, Fee group mappings, if pricing v2 is activated. Map the marketplace fee group ID of the product there.  

The following offer attributes are also common to all Mirakl-based marketplaces:

• Discount start date - the date from which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow ISO month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-25 15:30:00 +01 will start your discount on 25 October 2026 at 3:30 PM, one hour ahead of UTC time.
• Discount end date - the date until which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow ISO month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-30 23:59:59 +01 will end your discount on 30 October 2026 at 11:59 PM and 59 seconds, one hour ahead of UTC time.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute. This attribute only applies if you use pricing v1.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Leadtime to shipment - the number of days before you ship the product. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map the shipping class using the marketplace’s codes and not with the labels that are visible in the partner portal's user interface. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
general	General	Dla wszystkich produktów (For all products)

Working with discounts

These instructions apply to most Mirakl marketplaces. If there are any exceptions on this marketplace, these are noted below. 

Pricing v1

• To set up a discount, map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. For example, a value of 2 indicates that the buyer must purchase two or more products at the same time to benefit from the discount.

Pricing v2

• To set up a discount, in the Offer mappings step, map the Strike price attribute to your regular price. Then, map the Discount start date and Discount end date attributes to indicate the start and end dates of your discount.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped. To learn how to set up a bulk discount, check out Bulk discounts.
• In the Pricing step, go to Price rules. Map the Price attribute to the discounted price. Both Min. price and Base price fields must be mapped. Note that ChannelEngine exports the higher of the two values – typically the Base price. To learn more, check out ChannelEngine: price rules v2.
• The Price and Strike price attributes cannot be mapped with the same value. ChannelEngine only sets a discount if the value in Price (Base price) is lower than the value in Strike price.
• If set up correctly, your product displays a discount label and a strikethrough price on the channel.

Carrier

Carrier mapping is optional, but highly recommended. You can map your carrier to a specific list of carriers supported by MODIVO. These include InPost, DPD, and DHL. Selecting one of these carriers means that the tracking codes generate an order status update for the buyer.

Note that every package must contain an invoice, a return form, and a pre-paid return label with return instructions. Services such as Szybkie Zwroty InPost or Wygodne Zwroty DHL allow the buyer to generate a return label themselves.

Pricing

MODIVO requires the prices to be submitted in EUR or PLN. If you do not have pricing attributes in one of these currencies, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products, check the Listed products page for more information. Use the Channel status filter or the Validation and feedback tab to view all known errors for specific products.

If you see either of the below statuses, refer to the article ChannelEngine: why is my product listed as 'Product not found' in the inventory report?:

• Product not found in inventory report
• Product not in offer file

Products that ChannelEngine has failed to export are shown as Invalid, e.g.: products with an empty GTIN or that do not yet exist on the marketplace.

Alternatively, download the error report generated by Mirakl. To do so:

1. Log onto the Mirakl platform and go to Catalog, Product imports.
2. Identify the latest report and click the See details button.
3. Download the CSV file Non-integrated products report.

Additional Information

Order extra data items

When an order is imported to ChannelEngine, ChannelEngine also retrieves extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below: 

Order extra data

Keys	Conditional*	Description
return-tracking-id	Yes	The return tracking code
delivery-point-name	Yes	The code of the pick-up point
customer-email	Yes	The email address of the buyer
tax-number	Yes	The VAT number on the invoice

* Conditional fields only display if the marketplace provided a value. 

FAQs

How do I sell in multiple countries on MODIVO?

To sell in multiple countries on MODIVO, complete content mappings in one country-specific channel on ChannelEngine. This is sufficient to make your products available in other countries.

It is also recommended that you map country-specific attributes, such as Additional information [country] and Description [country], for each country where you want your products to appear.

E.g.: if you are selling in Italy and Poland, complete the content mappings in the MODIVO Italy channel, including the following attributes:

• Additional information - it_IT
• Additional information - pl_PL
• Description - it_IT
• Description - pl_PL

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and on the Mirakl platform?
No. Mapping attributes on the Mirakl marketplace platform interferes with ChannelEngine's content export. Therefore, it is recommended to categorize and map content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?
Chances are that you are receiving the feedback. However, different types of error reports can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and the conventional reports have been fully processed by ChannelEngine. If there are no errors to report, no new reports are generated.