MODIVO: marketplace guide

About this guide

This is a ChannelEngine guide on the Zielona-Gora-based marketplace MODIVO. Here you can find information on how to request a MODIVO account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	2006
Headquarters	Zielona Góra, Poland
Area served (orders)	Czech Republic, Italy, Poland, Slovakia
Revenue	PLN 916 million (2021)
Number of monthly visits	circa 4 million
Website	MODIVO
Setup cost	none
Commission	7-12%
Other costs	PLN 150/month
Payment	twice a month
Product categories	bags/luggage, cosmetics/perfumes, fashion, furniture/interior design, jewelry, shoes
Input language	Czech, English, Italian, Polish
Input currency	CZK, EUR, PLN
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	MODIVO

How to request an account

MODIVO is a closed marketplace. To start selling on it, contact MODIVO directly. MODIVO then verifies if you comply with account business requirements.

The following requirements apply:

• Free delivery for orders over PLN 149
• Mandatory carrier (DHL, DPD, or InPost)
• Free return for 100 days
• Shipping within 48 hours
• EAN for every product
• Product images in accordance with MODIVO guidelines

Associated costs

MODIVO does not charge a setup fee. However, it does charge a monthly fee of PLN 150 and a commission on sales, which ranges from 7% to 12% – depending on the product category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Refurbished products
Returns (merchant)	Repricing
Carrier mapping	Cancelations
Multiple stock locations	Returns (marketplace)
Orders	Sales channels*
Shipments	HTML formatting
Manual product variations (size/color)	Marketplace fulfillment service
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

MODIVO is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Mappings

Content

All products (required)

Although the content attributes are listed in English, all values must be submitted in Polish.

• Category group - the product's global category. E.g.: shoes.
• EAN - the product's EAN. This is the unique identifier on MODIVO.
• Main image - the product's main image. The following requirements apply:
  • File format - JPG, with 80% compression.
  • Maximum file size - 10 MB.
  • Proportions - 3×4.
  • Image resolution - 1,536×2,048 px.
  • Background - soft gray, such as R:233 G:231 B:232.
  • Color profile - sRGB IEC61966-2.1.
  • The product should fill the frame completely.
  • No cropping of the feet or head of the model.
  • Only studio photos with front lighting.
  • Minimal or no creases of the material.
• Manufacturer - the product's brand or manufacturer, which can be selected from the dropdown menu. If a required brand is missing, contact MODIVO to have it added.
• Model - the product's model. This attribute is part of the product title on MODIVO. It groups product variants, so it is important to indicate the right product model for products that belong to the same product family. The maximum number of characters allowed is 100.
• Producent entity - the product's brand or manufacturer, displayed as a a logo on the product page.
• Product SKU - the product's stock keeping unit (SKU), which is usually the Merchant product number on ChannelEngine.
• Product title - the product's title used for internal purposes. Note that product titles displayed on the product page do not need to be entered manually, as they are generated by MODIVO based on your input for the attributes [Manufacturer] + [Product type] + [Model] + [Main color] + [Cut].
• Product type - the product's type. This attribute is part of the product title on MODIVO. E.g.: marynarka.
• Size - the product's size. E.g.: S, L, M, XS.
• Variant group code - the identifier that groups product's size variants. E.g.: a black T-shirt available in sizes S, M, and L has the identifier 'Awesome-black-T-shirt'. For products that do not have size variants, a unique value (i.e.: EAN) should be provided.
  NB: you need to fill out the Variant group code attribute correctly, otherwise the product is not accepted by MODIVO. It is not possible to modify this attribute's value after the export is completed. For the product to appear on MODIVO, you need to remove it.

All products (optional)

• Additional gender - the gender of the product's target audience, which can be selected from a dropdown. E.g.: female.
• Collection - the product's collection.
• Color - the product's color. Select a value from the dropdown. E.g.: navy blue.
• Image 1-6 - the link to the product's additional images. For the image requirements, check out the Main image attribute.
• Index - a unique designation issued by MODIVO that allows locating the product on the website.
• License - the product's license related to intellectual property or merchandise, which can be selected from a dropdown. E.g.: Peppa Pig.
• Made in - the product's country of origin, which can be selected from the dropdown. E.g.: Poland.
• Product details - the product's details, which can be selected from the dropdown. E.g.: handmade product, stretch fabrics.
• Product series - the product's series or collection, which can be selected from the dropdown. E.g.: spring/summer 2023.
• Product group associated - the identifier that groups product's color variants. E.g.: a T-shirt available in black, white, and beige has the identifier 'Awesome-T-shirt'.
• Season - the product's season. Select a value from the dropdown. E.g.: spring/summer.

Offer

Required

The only mandatory offer mapping is Price, which is your desired sale price. 

Optional

• Alert stanu zapasów (Stock alert) - map this attribute to receive a notification from MODIVO if your stock drops below the threshold defined.

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
general	General	Dla wszystkich produktów (For all products)

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is optional, but highly recommended. You can map your carrier to a specific list of carriers supported by MODIVO. These include InPost, DPD, and DHL. Selecting one of these carriers means that the tracking codes generate an order status update for the buyer.

Note that every package must contain an invoice, a return form, and a pre-paid return label with return instructions. Services such as Szybkie Zwroty InPost or Wygodne Zwroty DHL allow the buyer to generate a return label themselves.

Pricing

MODIVO requires the prices to be submitted in EUR or PLN. If you do not have pricing attributes in one of these currencies, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

Additional Information

Order extra data items

When an order is imported to ChannelEngine, ChannelEngine also fetches extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below: 

Order extra data

Keys	Conditional*	Description
return-tracking-id	Yes	The return tracking code
delivery-point-name	Yes	The code of the pick-up point
customer-email	Yes	The email address of the buyer
tax-number	Yes	The VAT number on the invoice

* Conditional fields only display if the marketplace provided a value. 

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.