Sprinter: marketplace guide

About this guide

This is a ChannelEngine guide on the Alicante-based marketplace Sprinter. Here you can find information on how to request a Sprinter account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	1995
Founder	Segarra family
Headquarters	Alicante, Spain
Area served (orders)	Portugal, Spain
Revenue	circa EUR 280 million (2019)
Website	Sprinter
Setup cost	none
Commission	TBD
Other costs	TBD
Payment	every 10 days (on the 10th, 20th, and 30th)
Product categories	electronics, shoes/bags/luggage, sports equipment
Input language	English, Portuguese, Spanish
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	no
Profile on ChannelEngine	Sprinter

How to request an account

To start selling on Sprinter, go to the Sprinter Marketplace page on their website and fill out the form.

Associated costs

Sprinter does not charge a setup fee, but it does charge a monthly fee and a commission on sales – which are to be discussed with Sprinter.

Marketplace features

Supported	Not supported
Product content	From-for pricing
Product offers	Refurbished products
Cancelations (merchant)	Repricing
Returns (merchant)	Cancelations (marketplace)
Carrier mapping	Returns (marketplace)
HTML formatting	Volume discounts
Multiple stock locations	Sales channels*
Orders	Marketplace fulfillment service
Shipments	Pick-up point delivery
Product variations (size/color)
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Sprinter is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Categorization

Categorization on Sprinter is straightforward, and all categories are listed in English.

Mappings

Content

All products (required)

• Seller SKU - the product's SKU, which is the Merchant product number on ChannelEngine. The maximum number of characters is 100.
• Brand - the product's brand.
• Gender - the product's target gender.
• EAN - the product's 13-digit identifier, which is the unique identifier on Sprinter.
• Image 1 - the product's main image. The requirements are:
  • Background color -  white or another light color.
  • Resolution -  at least 1,000x1,000 px.
  • File size - 1 MB.
  • File format - JPEG, JPG, or PNG.
  • The main image should only show the product, and cannot contain text, logos, or watermarks.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting the product data. You can select from the following export strategies:
  • Yes - export all of the product content to the marketplace, including its EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.
  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     
    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• [language] - Product name - the product's title in the language specified. The structure is: [product type] + [brand] + [model]. Note that titles should not include gender, color, or size. The maximum number of characters is 100. E.g.: Mallas Yoga Fire Dhalsim.
  NB: if you do not follow Sprinter's guidelines for products titles, your products are excluded from their campaigns on Google Shopping.
• [language] - Product subtitle - the product's subtitle in the language specified. Unlike the Product name, this can include color, gender, and size. The maximum number of characters is 35. E.g.: Mallas Yoga Mujer.
• [language] - Country of manufacture - the country where the product was made, in the language specified.
• [language] - Product description - the product's description in the language specified. The maximum number of characters is 4,000.
• [language] - Product care - the product's care instructions in the language specified. The maximum number of characters is 500.
• Image 2-4 - the product's additional images. For the requirements, refer to Image 1.
• Video - the product's video URL.
• Size guide - the product's size guide. The maximum file size for this image is 4 MB.

Offer

Required

• Price - the product's price.
• Shipment origin - the country where the product is shipped from.
• % of VAT - the VAT applied. E.g.: 21%.

Optional

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
s	Pequeños (Small)	Less than 2 kg, and smaller than 1 meter (L x W x H).
m	Medianos (Medium)	Between 2 and 3 kg, and smaller than 1 meter (L x W x H).
l	Grandes (Large)	Between 3 and 5 kg, and smaller than one meter (L x W x H).
xl	Super grandes (Extra large)	More than 5 kg, and larger than 1 meter (L x W x H).
gratis	Entrega gratis (Free delivery)	Free delivery.

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on Sprinter. However, you can map your carrier to a specific list of carriers maintained by Sprinter. This allows for working tracking links in the back-end, as well as for the buyer. If your default carrier is missing, please contact Sprinter.

Pricing

Sprinter requires the prices to be submitted in EUR. If you do not have pricing attributes in EUR, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to export, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

Additional information

Order extra data items

When an order is imported to ChannelEngine, ChannelEngine also fetches extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below: 

Order extra data

Keys	Conditional*	Description
email	Yes	The buyer's email, for billing purposes.
dni-cif	Yes	The buyer's documento nacional de identidad (DNI)/certificado de identificación fiscal (CIF), for billing purposes.
solicita-factura	Yes	Indicates whether the buyer has requested an invoice during the checkout.
order-store	Yes	The code of the store where the order was made.
device-type	Yes	Indicates where the order was placed. E.g.: desktop, kiosk, or mobile.
device-code	Yes	The code or identifier of the kiosk where the order was placed.

* Conditional fields are only displayed if the marketplace provides a value. 

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.