Worten: marketplace guide

About this guide

This is a ChannelEngine guide on the Porto-based marketplace Worten. Here you can find information on how to request a Worten account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	1996
Founder	Francisco Vaz Figueiredo
Headquarters	Porto, Portugal
Area served (orders)	Portugal, Spain
Number of monthly visits	circa 9 million
Website	Worten (PT), Worten (ES)
Setup cost	none
Commission	7-15% depending on the product category
Other costs	EUR 29.99 (excl.VAT) per month
Payment	twice a month
Product categories	auto/motorcycle parts, bags, cooking, cosmetics, DIY, electronics, fashion, films, food, furniture, games/toys, gardening, household appliances, jewelry, kids/babies, musical instruments, office supplies, pets, shoes, sports equipment
Input language	English, Portuguese, Spanish
Input currency	EUR
Content creation	yes
Minimum number of SKUs	none
Advertisement options	yes
Profile on ChannelEngine	Worten

How to request an account

To start selling on Worten, go to the partner portal and fill out the form.

The following requirements apply:

• You must have a valid European VAT number.
• You must not be a private seller.
• You must comply with terms and conditions for marketplace sellers.

Associated costs

Worten does not charge a setup fee, but it does charge a monthly fixed fee of EUR 29.99 (after the first 12 months) as well as a commission fee of 7-15%, depending on the product category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	HTML formatting
Product variations (size/color)	Repricing
Cancelations (marketplace)	Returns (marketplace)
Cancelations (merchant)	Split shipments
Carrier mapping	Multiple stock locations
Orders
Order extra data
Pick-up points
Returns (merchant)
Refurbished products
Sales channels
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Worten is a Mirakl-based marketplace, so you can connect it to ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Worten uses the following sales channels, which need to be activated by your account manager at Worten before they are visible on ChannelEngine:

• Worten Online Espanha (Spain)
• Worten Online Portugal

For more information on sales channels, check out the article Mirakl-based channels: setting up sales channels.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Categorization

The categorization on Worten is straightforward, and all categories are listed in English and Portuguese.

Mappings

Content

Worten enforces several content guidelines, therefore it is important to make sure that your products meet these guidelines before you follow the setup process.

All products (required)

• Brand - the brand or manufacturer of the product. Make sure to spell it exactly as the brand owner spells it. The maximum number of characters allowed is 30.
• Image 1 - the link to the product's main image. The following requirements apply:
  • Background - white (RGB 255,255,255).
  • File format - PNG or JPG.
  • Minimum resolution - 600 px.
  • Desired resolution - 1,200x900 px at 72 dpi.
  • No labels, watermarks, campaign information, or pictographs.
  • Professional studio lighting.
• Product ID - the Merchant product number or the SKU of the product.
• Product name PT - the title of the product in Portuguese. The maximum number of characters allowed is 150. It is recommended that you apply the following structure: [Type of product] [Brand] [Model] [Two main product features]. E.g: Máquina Fotográfica FUJIFILM X-T30 II (APS-C).
• Type PT - the product's type, which has to be specific enough to understand what the product is. E.g.: telefone.

All products (optional)

• Assorted (PT/ES) - indicate if the product has variants under the same EAN. E.g.: if you sell a pen in five different colors, the buyer will receive one of the colors randomly. The options are no, not applicable, and yes.
• CE marking (PT/ES) - indicate if the product has a CE marking, i.e.: the product meets EU safety, health, and environmental protection standards.
• Color (PT/ES) - the product's color. This can be the main color or all the colors present.
• Color family (PT/ES) - the product's color family.
• Depth - the product's depth. Provide both a numeric value and a unit of measurement. E.g.: 2 cm.
• Extra content (PT/ES) - extra content associated with the product, such as an instruction manual or an indication if the batteries are included.
• Grade - the grade of the refurbished product. Options are:
  • Grade A - the products has minimal marks.
  • Grade B - the product has slight defects.
  • Grade C - the product has major defects.
• Height - the product's height. Provide both a numeric value and a unit of measurement. E.g.: 2 mm.
• Image 1-10 - the link to the product's additional image. The following requirements apply:
  • Background - white (RGB 255,255,255).
  • File format - PNG or JPG.
  • Minimum resolution - 600 px.
  • Desired resolution - 1,200x900 px at 72 dpi.
  • No labels, watermarks, campaign information, or pictographs.
  • Professional studio lighting.
• Keywords - the keywords used to describe a product, separated by a comma. Keywords are important for search engine optimization (SEO) reasons. E.g.: telefone (phone), dispositivo (device).
• Maintenance and user instructions (PT/ES) - the link to the maintenance or user manual.
• Manual de Instruções (PT/ES) (Instruction manual) - the link to the instruction manual in PDF.
• More information (PT/ES) - the additional information about the product, such as its unique selling points.
• Material (PT/ES) - indicate one or multiple materials that the product is made of.
• Package weight - the weight of the product's package. Provide both a numeric value and a unit of measurement. E.g.: 3 kg.
• Parent code - the product's parent code (e.g.: Parent SKU), which is used to group variations.
• Product description (PT/ES) - the product's description. Bear in mind that product descriptions cannot contain any links, and they do not support HTML tags.
• Product dimensions - the three-dimensional measurement of the product. The format is: [height]x[width]x[depth] cm. E.g.: 1244x910x255 cm.
• Product model (PT/ES) - the product's model name or number.
• Product name (ES) - the title of the product in Spanish. The maximum number of characters allowed is 200.
• Product state (PT/ES) - the product's state. E.g.: nuevo, reformado.
• Product weight - the product's weight. Provide both a numeric value and a unit of measurement. E.g.: 5 kg.
• Quantity product per box - the number of items included in the box.
• Type ES - the product's type, which must be specific enough to understand what the product is. E.g.: teléfono.
• Seller - the name of the merchant who sells the product.
• Video (1-4) - the link to the product's videos.

Offer

All products (required)

• Price - your desired sale price, including the VAT.
• EAN - the product's unique identifier, which consists of 12 or 13 digits. The accepted formats are UPC-A and EAN13.

All products (optional)

• WRT (ES/PT) online discount end date - the date until when the product's sale price is valid, per sales channel (i.e.: Portugal or Spain). Leave it empty if you do not sell on the specific sales channel. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• WRT (ES/PT) online discount price - the product's sales price, per sales channel (i.e.: Portugal or Spain). Leave it empty if you do not sell on the specific sales channel.
• WRT (ES/PT) online discount quantity threshold - the minimum quantity required for the discount rate to be available, per sales channel (i.e.: Portugal or Spain). Leave it empty if you do not sell on the specific sales channel.
• WRT (ES/PT) online discount start date - the date from when the product's sale price is valid, per sales channel (i.e.: Portugal or Spain). Leave it empty if you do not sell on the specific sales channel. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• WRT (ES/PT) online price - the product's regular selling price, per sales channel (i.e.: Portugal or Spain). If not provided, the default Price is used instead.
• Eco contributions - the environmental tax that applies to the product. The format is: [manufacturer identifier] | [amount, including decimals]. Multiple taxes can be split with a comma. E.g.: Fabricante | 2.50, Fabricant | 1.00.
• Altura embalagem (Package height) - the height of the package. Provide both a numeric value and a unit of measurement. E.g.: 2 m.
• Comprimento embalagem (Package length) - the height of the package. Provide both a numeric value and a unit of measurement. E.g.: 5 m.
• Descrição da oferta - worten.es/pt (Offer description) - the description of the product's offer.
• Frágil (Fragile) - indicate if the product is fragile. The options are yes and no.
• Largura embalagem (Package width) - the width of the package. Provide both a numeric value and a unit of measurement. E.g.: 85 mm.
• País de expedição (Shipping country) - the country where you ship the product from. E.g.: Netherlands.
  NB: even though País de expedição is marked as an optional attribute, you must fill it out.
• Peso embalagem (Package weight) - the weight of the package. Provide both a numeric value and a unit of measurement. E.g.: 5 kg.
• Preço de venda ao público recomendado (ES/PT) - the product's recommended retail price, per sales channel (i.e.: Portugal or Spain).

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 - Amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 - EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 - Producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
verysmallnonheavy	Produtos muito pequenos (Very small products)	Small products with a maximum volume of 80x90x60 cm (0.432 m3) and a maximum weight of 10 kg.
smallnonheavy	Produtos pequenos (Small products)	Small products with a maximum volume of 80x90x60 cm (0.432 m3) and a maximum weight of 10 kg.
midheavy	Produtos médios (Medium-size products)	Product volume and weight is defined by the merchant.
heavy	Produtos pesados (Heavy products)	Product volume and weight is defined by the merchant.
verylargeheavy	Produtos muito pesados (Very heavy products)	Product volume and weight is defined by the merchant.
freedelivery	Entrega gratuita (Free delivery)	Products with free delivery, regardless of the chosen shipping method.
customlogisticclass	Classe logística 1 (Logistic Class 1)	Product volume and weight is defined by the merchant.
wrtfulfillmentsmall	Worten Fulfillment - produtos pequenos (Small products)	Products fulfilled by Worten with a maximum volume of 80x90x60 cm (0.432 m3) and a maximum weight of 10 kg.
wrtfulfillmentmedium	Worten Fulfillment - produtos médios (Medium-size products)	Products fulfilled by Worten with no restrictions on volume or weight.
wrtfulfillmentlarge	Worten Fulfillment - produtos pesados (Heavy products)	Products fulfilled by Worten with no restrictions on volume or weight.
q-com	Artigos express (Express products)	Products shipped within 2h.
MNSRM	Medicamentos não sujeitos receita médica (Non-prescription drugs)	–

Carrier mapping is not required on Worten. However, you can map your carrier to a specific list of carriers maintained by Worten. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, contact Worten.

Note that if you select Unknown as the carrier, you still need to provide a working tracking code.

Pricing

Worten requires the prices to be submitted in EUR. If you do not have pricing attributes in EUR, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

Note that Worten does not provide extensive feedback on your products. If you experience issues while creating products or updating existing ones, reach out to Worten’s seller support.

Additional information

Order extra data items

When an order is imported to ChannelEngine, ChannelEngine also fetches extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below: 

Key	Conditional*	Description
vatid	No	The tax identification (VAT) number associated with the order invoice.
vat-calculation-method-key	No	The tax (VAT) calculation method associated with this order.
shipping-vat-id	No	The tax identification number (VAT) associated with the delivery address.
shipping-label	No	The URL for the shipping label to be downloaded and attached to the order package.

* Conditional fields are only displayed if the marketplace provides a value. 

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.