ChannelEngine: dashboard (channel)
About this article
This article describes the Dashboard section of the ChannelEngine back-end.
Table of contents
Introduction
The Dashboard section is designed to provide you with an overview of the channel, including statistics on sales, orders and returns, the status of products, and insights on customer behavior.
The toolbar below the main navigation bar offers three options: Settings, Period, and Full order filter.
- Settings - select one or none of the options below:
- Exclude canceled orders - select this option to exclude canceled orders from the overview.
- Show excluding VAT - select this option to exclude VAT from the values shown.
- Time period - select the period of time you want to visualize. E.g.: this month, last month, today, etc.
- Full order filter - select All to see statistics on all orders, or limit it to orders fulfilled either by the channel or by you.
Sales
The Sales overview provides you with a graph of the revenue for the selected period, as well as statistics on your total revenue, number of orders, revenue per order, total number of products shipped, and average number of products per order.
Select the dropdown at the bottom left-hand corner to change the period shown.
Listed products
The Listed products overview shows a donut graph of the statuses of your products. For a more thorough overview, select Show all products.
When do your customers buy?
The When do your customers buy? overview shows the days of the week and times when your customers are more likely to buy, using a color code.
Select the dropdown at the bottom left-hand corner to change the period shown.
Top performers
The Top performers overview shows an overview of your top-selling products, brands, and categories, as well as the countries where most of your revenue comes from – if applicable.
Select the dropdown at the bottom left-hand corner to change the period shown.
Orders
The Orders overview shows the number of orders that are in backorder, new, in progress, completed, and canceled, as well as those that require correction. You can also see the cancelation rates and return rates, which compare the selected period with the previous period. Select the dropdown at the bottom left-hand corner to change the period shown.
Note that return rates are calculated based on a sum of the returned quantity from order lines, divided by the sum of the quantity of all orders.
Products returned
The Products returned overview shows the number and percentage of returns, including the reason why the products were returned. E.g.: defect, wrong address, wrong size, etc.
Select the dropdown at the bottom left-hand corner to change the period shown.
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