ChannelEngine: dashboard (channel)

About this article

This article describes the Dashboard step of a channel on ChannelEngine.

Table of contents

Introduction

Key metrics

Performance graph

Listed products

Sellable products

Introduction

The Dashboard step gives you an overview of a channel: products for sale and their listing errors, GMV, orders, average order value, surplus, and how these metrics compare with those of last week.

To view statistics across two or more channels, click See more statistics in the bottom right corner.

Key metrics

Four cards at the top of the Dashboard step show your key metrics. Each card displays:

• The total for the current week, from Monday up to today.
• The percentage change compared with last week. An arrow shows whether the metric went up or down.
• Last week's value and the date range it covers, e.g.: vs. €84.91, 9/28/2026 - 9/29/2026.

• GMV - your total gross merchandise value, including sales tax/VAT, generated by this channel. This is the gross revenue from all customer checkouts before deductions such as returns or cancelations.
• Orders - the total number of orders placed on this channel.
• AOV (average order value) - the average amount spent per order on this channel.
• Surplus - the revenue earned by selling a product above its minimum price: Surplus = (selling price - minimum price) × quantity sold. For accurate surplus figures, activate pricing v2 on this channel.

Performance graph

The line graph shows GMV including VAT over the week.

• Current period (solid blue line) - the current week. On Monday, the graph shows a single dot because the week has just started.
• Previous period (dotted gray line) - last week, for comparison.

Listed products

The Listed products overview shows a donut graph of the statuses of your products. For a more thorough overview, select Show all products. 

Sellable products

If the sellable products overview is enabled on your dashboard, then the Listed products overview does not appear. 

ChannelEngine defines a sellable product as either:

• Child product

• Standalone product

• A product that can be a part of a product bundle

At the top of the dashboard on select channels, four sales cards appear, giving you a concise view of how many products are successfully listed, with shortcuts to investigate issues that might be blocking a listing from appearing on the channel.

The following dashboard widgets provide a quick overview of your sellable products on the channel:

1. Products in ChannelEngine catalog - the total number of sellable products in your catalog on ChannelEngine, excluding grandparent and parent products.

2. Products selected for export - the total number of products included in the product selection on this channel.

3. Products for sale on channel - the total number of offers that are currently available for sale on this channel.

4. Products not for sale - the total number of products that are not for sale on this channel. Click Get products listed to view a pop-up window that lists the errors that are preventing products from being listed. One reason for which a product might not be listed is that its price is too high for the channel.

ChannelEngine retrieves a report from the channel every 15 minutes with the above data. 

These sales cards are designed to help you get your products listed on marketplaces faster, with fewer obstacles. When you want to sell a product but it does not go live on a marketplace, you are missing out on potential revenue.

Products with errors 

Navigate to Products with errors pop-up from the Products for sale on channel or Products not for sale widgets. The pop-up displays a list of products with listing errors.

You can export the full list of products with listing errors via email. Click Export, and select the file format. ChannelEngine sends a CSV file with the products that have listing errors to your login email address.

Search for a specific product by entering its Merchant product number or GTIN in the search bar.

Select an error from the dropdown list to filter the list by error type. The right-side pane explains the error, the product attribute affected, and how to resolve the error. Where applicable, a link to the Help Center article is shown.