Refurbished.store: marketplace guide

About this guide

This is a ChannelEngine guide on the Netherlands-based marketplace Refurbished.store. Here you can find information on how to request a Refurbished.store account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

How to request an account

To start selling on Refurbished.store, contact them via email. Your products and company details are then examined, and, if your application is approved, an account manager is assigned to assist you.

Associated costs

Refurbished.store does not charge a setup or monthly fee. However, it does charge a commission fee of 10%.

Marketplace features

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, though not every channel includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Fill in the Stock settings.
7. Finish the Activation.
8. Check the Listed products overview.

Marketplace -specific requirements and exceptions

Setup

On ChannelEngine

This marketplace does not require the addition of any IDs or keys on ChannelEngine's Setup page. Because it uses the ChannelEngine Channel API, it connects to ChannelEngine instead of the other way around. You need to provide your contact person at the marketplace with the following credentials, so they can connect your account:

• Your account subdomain (i.e.: https://[youraccount].channelengine.net/api)
• The Channel API key, which can be found on the Setup page of the marketplace on ChannelEngine
• Your product feed from ChannelEngine (see below)

Product selection

This channel accesses your product data directly from source files that ChannelEngine generates. In the Product selection step, you see two URLs. These are placeholders for two versions of the product feed that this channel receives from ChannelEngine – one in CSV and one in XML format.

To generate the product feed files for this channel:

1. Create a product selection for this channel.
2. Check which attributes the channel requires you to map, and make sure these attributes are stored in either the standard ChannelEngine fields or your custom fields.
3. If your product data contains custom fields, mark them as public. For guidance on marking custom fields as public, see the Custom fields section below.
4. Complete the remaining steps in Settings and configuration.
5. Let ChannelEngine run its export task for the first time. This task runs every 60 minutes.

The feed content is visible after you finish the Activation step and ChannelEngine completes its export task.

Custom fields

To include your custom fields in the generated feed and, therefore, expose your custom fields to this marketplace, mark them as public on ChannelEngine.

To mark your custom fields as public:

1. Go to Products, Custom fields.
2. Locate the custom field that you want to expose to this channel.
3. Change the Include in channel product feed status by selecting the pencil icon and setting it to enabled.

For more guidance on custom fields, check out ChannelEngine: custom fields.

Categorization

Categorization on Refurbished.store is straightforward, and all categories are listed in English.

Mappings

Content

It is recommended that you map as many attributes as possible. The more you map, the greater the visibility of the product on the marketplace is. That, in turn, tends to lead to a higher conversion rate.

Required (all products)

• Brand - the product's brand. No values are provided, so you are free to map your own values.
• Cable included - state whether a cable is included or not.
• Charger included - state whether a charger is included or not.
• Color - the product's color.
• EAN - the product's EAN or GTIN.
• Title - the product's title.

Optional (all products)

• Unique selling points (3 items) - the product's USPs or highlights, without HTML tags.

Offer

Required

• Catalog price - the product's original price, when sold new.
• Condition - state if the product is refurbished or not.
• Delivery time - the time until the product is delivered to the customer.
• Sale price - the product's price.

Optional

• Grade - the product's condition, if refurbished – ranging from A (five stars) to C (three stars).
• Cut-off time - the time from when the shipping time stated on the product page no longer applies.

Carrier

There is no carrier mapping required on Refurbished.store. The information provided to ChannelEngine is the information passed on to Refurbished.store, without re-mappings or conversions.

Pricing

Refurbished.store requires the prices to be submitted in EUR. If you do not have pricing attributes in EUR, you need to set up a currency conversion.

Listed products

Refurbished.store does not provide feedback via the API, so if you need information regarding the status of a product, you need to contact Refurbished.store.

FAQs

Why are my shipments stuck as 'Not exported yet'? 
Refurbished.store uses ChannelEngine's Channel API; ChannelEngine does not initiate the import and export of data to and from the marketplace. If your shipments are not exported and not visible on Refurbished.store's back-end platform, something is wrong with the import of the shipment information. Please contact Refurbished.store's customer service to investigate this. You can copy ChannelEngine's Support team in the email, if needed.