Best Buy (Canada): marketplace guide

About this guide

This is a ChannelEngine guide on the Minnesota-based marketplace Best Buy Canada. Here you can find information on how to request a Best Buy Canada account, how to configure this marketplace on ChannelEngine, and what the specific requirements are.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

How to request an account

To start selling on Best Buy Canada, fill out the application form on its website. Note that you must meet the following requirements:

• Have a registration at the local chamber of commerce (Chambre de Commerce du Canada).
• Have a registered return address in Canada.
• Provide customer, inventory, and pricing support.

Associated costs

Best Buy Canada charges a setup fee of CAD 29.99, a monthly fee of CAD 29.99, and a commission fee – which depends on the product category.

Marketplace features

1. Matched to the product's EAN. 
2. Partial refunds are manually managed on Best Buy Canada's back-end platform for returns and cancelations.
3. Best Buy Canada supports product variations (i.e.: parent-child relationships) for certain product categories. Check out the Mappings section below to learn about how to create product variations.

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, though not every channel includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Fill in the Stock settings.
7. Finish the Activation.
8. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Best Buy Canada is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, go to Advanced settings. Then, select one option from the dropdown menu in the Enable invoice uploading field, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, ChannelEngine automatically generates an invoice and attaches it to the shipment before exporting the shipment.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, ChannelEngine exports the shipment – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, ChannelEngine only exports the shipment if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, ChannelEngine takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: upload merchant invoices.

Categorization

The categorization on Best Buy Canada is straightforward, and all categories are listed in English.

Mappings

Content

All products (required)

Best Buy Canada enforces several content guidelines; therefore, it is important to make sure that your products meet these guidelines before you follow the setup process.

• 01 Image source (main image) - the link to the product's main image. The following requirements apply:
  • Minimum resolution - 500x500 px.
  • Maximum file size - 10 MB.
  • File format - PNG, JPG, GIF.
  • Background - white.
• Brand name - the product's brand or manufacturer. Make sure to spell it exactly as the brand owner spells it. The maximum number of characters allowed is 20.
• Manufacturer's part number - the manufacturer's unique product reference. This value may contain letters and numerals. E.g.: TSR-1002.
• Model number - the product's unique model number, especially for computer hardware and mobile devices. The maximum number of characters allowed is 20. E.g.: Phaser 6140/N.
• Primary UPC - the product's unique identifier, which consists of 12 or 13 digits. The accepted formats are UPC-A and EAN13.
• Shop SKU - the product's SKU, usually the Merchant product number on ChannelEngine. The maximum number of characters allowed is 30.
• Short description BB (EN) - the product's short description in English. The maximum number of characters allowed is 400. This attribute supports the HTML li tags.
• Title BB (EN) - the product's title in English. The maximum number of characters allowed is 126. The following structure is recommended: [brand] [sub-brand] [series/name] [specifications] [color]. E.g.: Turbo Nitro Modular Smartphone (TN1140) - Apocalypse Yellow.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting product data. You can select from the following export strategies:
  • Yes - export all product content to the marketplace, including the EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.

  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     

    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• 02-10 Image source - the link to the product's additional image. The following requirements apply:
  • Minimum resolution - 500x500 px.
  • Maximum file size - 10 MB.
  • Accepted file formats - PNG, JPG, GIF.
  • Background - white.
• Energy Star indicator - indicate if the product is certified by ENERGY STAR®. The options are Y (yes) and N (no).
• ESRB - your product's rating, according to the Entertainment Software Rating Board (ESRB) – if applicable. The options are:
  • A - adults only
  • C - early childhood
  • E - everyone
  • M - mature, video games
  • O - 10 years of age or older
  • P - rating pending
  • R - not rated
  • S - restricted, movies
  • T - teen
• French compliant - set this attribute to Y (yes) if you sell in French-speaking provinces. Otherwise, set it to N (no). 

• Long description BB (EN) - the product's description in English. This attribute supports the HTML li tags.
• Long description BB (FR) - the product's description in French. This attribute supports the HTML li tags.
• Open box - indicate if the product is 'open-box' (i.e.: a product that was opened by a buyer, and was possibly in use for some time before being returned). The options are yes and no.
• Refurbished - indicate if the product is refurbished. The options are yes and no.
• Short description BB (FR) - the product's short description in French. The maximum number of characters allowed is 400. HTML tags are not supported.
• Software platform - the software supported by the product. Select the name of the software from the dropdown. E.g.: Blu-ray, Android, Windows, Xbox.
• Title BB (FR) - the product's title in French. The maximum number of characters allowed is 126. Apply the following structure: [brand] [sub-brand] [series/name] [specifications] [color]. E.g.:  Turbo Nitro Smartphone Modulaire (TN1140) - Jaune Apocalypse.
• Variant group code - the code used to group product variations (e.g.: parents and children). If the product has variations, provide a parent product code here.
• Web hierarchy location - the ID that specifies the product's location in Best Buy Canada's website hierarchy, which allows you to use categories unavailable in the Mirakl API – and makes it easier for prospective buyers to find the product on the marketplace. Even though this attribute is indicated as optional on ChannelEngine, it is required by Best Buy Canada. Apply the following structure: BB_12345. To find the appropriate ID for your product:
  1. Go to your Seller hub. 
  2. Navigate to My inventory, Import from file.
  3. Scroll down to Documents and click Download the web hierarchy location file.
  4. Open the file and locate the appropriate ID.

Category-specific product variations

Best Buy Canada supports product variations (i.e.: parent-child relationships) for certain product categories. Each of these categories has a specific attribute, such as color, size, or material, that enables the creation of product variations. 

E.g.: the Lawn mowers category requires a Color attribute to be mapped to create variations. 

Therefore, to create product variations, make sure to map a corresponding attribute in Content mappings and map the Variant group code attribute. For the complete list of categories that support variations and the required attributes, contact your Best Buy Canada onboarding specialist or customer support manager.

Offer

All products (required)

• Price - the desired sale price for the product in CAD, excluding sales tax. 
• Warranty - Parts & Labour - the product's warranty period, in days. E.g.: 730.

All products (optional)

• Eco contributions - the environmental tax that applies to the product. The format is: [manufacturer identifier] | [amount, including decimals]. Multiple taxes can be split with a comma. E.g.: Fabricante| 2.50, Fabricant| 1.00.
• EHF amount for [province] - the applicable Environmental Handling Fee (EHV). Indicate the respective fee per province, if applicable.
• Sales tax code - the sales tax that applies to the product. The options are PST, GST, or HST.

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc.
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.
• Category-specific ECO attributes - depending on your sales country, you might be required to map additional ECO attributes for products in specific categories. Review which ECO attributes to map within each category.

If pricing v2 is activated in your environment, you will see the following offer attributes, which are common to all Mirakl-based marketplaces:

• Allow promotion below min price - set it to ‘true’ to allow the promotion price to drop below your product's minimum price. To learn more, check out the article ChannelEngine: promotions.
• Strike price - the regular selling price. Use it in combination with the Price attribute to set up a discount/strikethrough pricing. To learn more, check out the 'Working with discounts' section of this article. 
• Additionally, the Fee groups attribute appears in Mappings, Fee group mappings, if pricing v2 is activated. Map the marketplace fee group ID of the product there.  

The following offer attributes are also common to all Mirakl-based marketplaces:

• Discount start date - the date from which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow American month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-25 15:30:00 +01 will start your discount on 25 October 2026 at 3:30 PM, one hour ahead of UTC time.
• Discount end date - the date until which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow American month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-30 23:59:59 +01 will end your discount on 30 October 2026 at 11:59 PM and 59 seconds, one hour ahead of UTC time.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute. This attribute only applies if you use pricing v1.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Leadtime to shipment - the number of days before you ship the product. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map the shipping class using the marketplace’s codes and not with the labels that are visible in the partner portal's user interface. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Logistic class codes

Carrier

Carrier

Carrier mapping is not required on Mirakl-based marketplaces. However, with carrier mapping, you can map your carrier to a specific list of carriers maintained by this marketplace. Carrier mapping enables ChannelEngine to automatically send the tracking codes to this marketplace, allowing buyers to eventually track the shipment themselves. If your carrier is missing from the list, please directly contact the marketplace.

Note that if you select Unknown as the carrier, you still need to provide a working tracking code.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products, check the Listed products page for more information. Use the Channel status filter or the Validation and feedback tab to view all known errors for specific products.

If you see either of the below statuses, refer to the article ChannelEngine: why is my product listed as 'Product not found' in the inventory report?:

• Product not found in inventory report
• Product not in offer file

Products that ChannelEngine has failed to export are shown as Invalid, e.g.: products with an empty GTIN or that do not yet exist on the marketplace.

Alternatively, download the error report generated by Mirakl. To do so:

1. Log onto the Mirakl platform and go to Catalog, Product imports.
2. Identify the latest report and click the See details button.
3. Download the CSV file Non-integrated products report.

Pricing

Best Buy Canada requires the prices to be submitted in CAD. If you do not have pricing attributes in CAD, you need to set a currency conversion.

FAQs

How often does each task run on Mirakl-based marketplaces?
By default, Mirakl-based marketplaces follow the schedule below:

Can I map attributes on ChannelEngine and on the Mirakl platform?
No. Mapping attributes on the Mirakl marketplace platform interferes with ChannelEngine's content export. Therefore, it is recommended to categorize and map content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?
Chances are that you are receiving the feedback. However, different types of error reports can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and the conventional reports have been fully processed by ChannelEngine. If there are no errors to report, no new reports are generated.