Zalando: invoices

About this article

This articles describes how to configure invoices that meet the VAT invoice requirements for Belgium and France when selling on Zalando.

Table of contents

Introduction

Configure invoices

Introduction

You can sell products on Zalando using different fulfillment options:

• ZFS - Zalando fulfilment solutions. With this fee-based model, Zalando takes care of warehousing, logistics, and most delivery documents. You are responsible for providing the following document to the customer:
  • Invoice for Belgium and France
• Partner fulfillment - you manage your stock and shipments from your warehouse. You are responsible for providing the following documents to the customer:
  
  • Delivery note
  • Return note
  • Return label
  • Invoice for Belgium and France

Configure invoices

To configure invoice settings:

• On ChannelEngine, on the left panel, click Settings, and click Invoice settings. Make sure your invoice settings meet Zalando's order quality assurance requirements.

To apply the correct VAT percentages:

1. Click Settings, click VAT rate settings, and navigate to Belgium.
2. On the right, click Edit (the pencil icon).
3. In the Belgium VAT rate settings dialog box, enter the VAT number and click Save. All invoices that are generated from this point on include the VAT calculation. It is not possible to apply this setting retroactively.
   Note: ChannelEngine only accepts international VAT numbers and no local VAT numbers such as for example the German Steuernummer.
4. Follow the same procedure to enable VAT rate settings for France.

To select the invoice type, go to the Setup section, scroll down to Invoice handle type and, from the dropdown, select one of the following options:

• • FTP - Zalando provides you with the FTP client username and password. Share these credentials with your Onboarding Specialist or Customer Success Manager, so they can make the necessary adjustments. From then on, for every order from France and Belgium, ChannelEngine automatically sends the invoice to Zalando's FTP server.
  • Invoister - for every order from Belgium or France, ChannelEngine sends the invoice to Invoister. Inform Zalando that invoices for orders coming from France or Belgium come from the following email address: info@channelengine.com.
  • None - the invoice setting is turned off. You take care of invoicing for ZFS orders outside of ChannelEngine.