Zalando: error 103
About this article
This article explains what error 103 means on Zalando, why it occurs, and how to resolve it.
Table of contents
What this error means
When you activate Zalando on ChannelEngine, product data is sent to Zalando. Certain errors may appear in return. Error 103 looks like this:
Merchant is not active in Sales Channel 733af55a-4133-4d7c-b5f3-d64d42c135fe. (ERROR - 103)
You can find this error in the Listed products step on your Zalando channel. Click the information icon on a given line item to view the validation messages.
Sales channels are the regions where Zalando products are sold via Zalando Fashion Stores, such as zalando.de or zalando.co.uk. Each sales channel typically corresponds to a country.
Why it occurs
Error 103 occurs when one or more countries are enabled in the Setup step of the Zalando channel on ChannelEngine, but those same countries are inactive within Zalando's system. This mismatch can happen for several reasons:
- The country was not included in your initial contract with Zalando.
- Zalando has not yet technically launched your account in that country.
How to fix it
Contact Zalando and request that the missing countries be enabled in its system. Once Zalando activates those countries, error 103 will no longer appear for the affected products.
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