Zalando: error PSERR_62

About this article

This article explains what error PSERR_62 means on Zalando, why it occurs, and how to resolve it.

Table of contents

What this error means

Why it occurs

How to fix it

What this error means

Error PSERR_62 indicates that Zalando could not download or process one or more product images. This can happen even when the images are correctly mapped on ChannelEngine and appear to be available on zDirect.

When comparing image URLs on zDirect with the mapped URLs on ChannelEngine, you may notice a difference. ChannelEngine exports images via its CDN, which automatically sets the correct height and width to meet Zalando's guidelines. This only applies when the standard ChannelEngine image attributes are mapped to the Media path attributes.

Why it occurs

Error PSERR_62 can appear even when image URLs are valid and open correctly because Zalando does not always process images correctly on its end. Zalando only reprocesses image URLs when a change is detected in the URL itself, so simply resending the same URL will not trigger a retry.

How to fix it

To force Zalando to reprocess your images, add a version parameter to the image URLs. Do this by updating the mapping to a fixed value using a replacement tag:

{CE:ImageUrl}?version=1

If your image URL contains a question mark ( ? ), use an ampersand ( & ) instead:

{CE:ImageUrl}&version=1

Adding a version parameter does not break the image link. Once Zalando receives the updated URL, it triggers a fresh attempt to process the images.

If error PSERR_62 persists after versioning the URLs, contact your Zalando integration manager. If you are past the integration phase, reach out to the applicable partner program support contact at Zalando.