eBay: supported buying models

About this article

This article describes the buying models that are supported via the eBay channel plugin.

Table of contents

Introduction

eBay Buy it now

eBay Make offer

• How to accept buyer offers

View eBay orders by buying model

Introduction

The eBay channel plugin supports two buying models:

• Buy it now - the seller sees the Buy it now button on the listing.
• Accepts offers - the seller sees the Make offer button on the listing.

The Auction buying model is not supported via the eBay channel plugin. To enable a Place bid button on a listing, manage the listing directly on eBay Seller Hub.

eBay Buy it now

The Buy it now buying model is supported by default via the eBay channel plugin. For guidance, check out eBay: marketplace guide.

eBay Make Offer

ChannelEngine supports eBay’s best offer/make offer buying model on eligible categories:

• If enabled via Content mappings, the Make offer button appears on the eBay product page.
• Buyers can submit a price offer instead of paying the full listing price.
• Optionally, you can auto‑accept or auto‑decline offers based on price thresholds you send from ChannelEngine.

In eligible categories, map the following attributes in Mappings, Content mappings.

• Best offer enabled - indicate Yes to enable the Make offer button on the item’s listing.
• Best offer auto accept price - (optional) any buyer offer at or above this price is automatically accepted by eBay.
• Best offer auto decline price - (optional) any buyer offer at or below this price is automatically declined by eBay.

Note that you should not map the above attributes on (grand)parent products. The Make offer button can only be enabled for child products. 

How to accept buyer offers

It is recommended that you regularly check eBay Seller Hub to monitor buyer offers on items that have the Make offer button enabled. Buyer offers are either manually accepted by you or are auto-accepted via your mappings.

Auto-accept/decline offers

Map either or both of Best offer auto decline price and Best offer auto accept price to auto-accept or auto-decline buyer offers based on the price thresholds that you set. The auto prices should be lower than the standard selling price.

If an offer is auto-accepted (based on the configured thresholds), eBay automatically creates the order, which is then retrieved by ChannelEngine.

If an offer does not meet the auto-accept criteria, you must manually accept the offer on eBay Seller Hub.

Manually accept offers

Best offer enabled can be mapped without mapping the auto-accept/decline prices. If neither auto-accept nor auto-decline applies to the listing, you must handle buyer offers directly on eBay Seller Hub.

View eBay orders by buying model

While it is not possible to create eBay listings with the Auction buying model via the channel plugin, it is possible to view orders that are placed via Auction via the Merchant API.

To view your eBay orders by buying model, including Auction:

1. Use the GET /v2/orders endpoint to retrieve orders from eBay.
2. In the response, find the soldFormat field.
3. The soldFormat field shows how the buyer bought the item, e.g. AUCTION, FIXED_PRICE, OTHER