ChannelEngine: log in to your environment

About this article

This article describes how to log in to your ChannelEngine environment, and the features that ensure your login details are kept secure.

Logging in to your ChannelEngine environment 

You can log in to your ChannelEngine environment via your own unique web address, or URL. This address takes the form of <your domain>.channelengine.net (e.g.: my-fashion-store.channelengine.net).

Accessing ChannelEngine through the login page of your unique URL ensures that you always know which account you are accessing. Based on your account type, you are prompted to log in using the authorization method associated with your account, such as single sign-on (SSO) or two-factor authentication (2FA). 

Why am I being asked to enter my account name when logging in? 

You can also log in to your ChannelEngine account directly via www.channelengine.net, as opposed to using your unique URL. You are then asked to enter the domain name of your organization before you can access the login page for your environment. 

NB: to avoid having to enter your domain name whenever you log in to ChannelEngine, update your bookmark to directly link to the unique URL of your environment (e.g.: my-fashion-store.channelengine.net). 

Why am I being asked to complete a CAPTCHA? 

If you try to log in to your ChannelEngine environment from a new device, you are prompted to complete a CAPTCHA verification (a.k.a. "I'm not a robot"). You also have to complete a CAPTCHA if you fail your current login attempt, or if the previous attempt failed. 

How can I check my login history? 

You can see the history of logins or attempted logins to your ChannelEngine account by clicking your profile name at the top right user menu and clicking Account activity.