ChannelEngine: log in to your environment

About this article

This article describes how to log in to your ChannelEngine environment.

Table of contents

Logging in via URL

Logging in via ChannelEngine's website

Multi-factor authentication

FAQs

Logging in via URL

You can log in to your ChannelEngine environment via your own unique URL. This address takes the form of <your domain>.channelengine.net (e.g.: https://my-fashion-store.channelengine.net).

Accessing ChannelEngine through the login page of your unique URL ensures that you always know which account you are accessing. Based on your account type, you are prompted to log in using the authorization method associated with your account, such as single sign-on (SSO) or two-factor authentication (2FA). 

Logging in via ChannelEngine's website

You can also log in to your ChannelEngine account directly via www.channelengine.net, as opposed to using your unique URL. You are then asked to enter the domain name of your organization before you can access the login page for your environment. 

Multi-factor authentication

Multi-factor authentication (MFA) is required for logging into ChannelEngine. If you do not use single sign-on through your organization to log into ChannelEngine, then you will receive a one-time password every time you log in, at the email address that is registered on ChannelEngine. Authenticator-based MFA is recommended by ChannelEngine. 

For details on how to set up authenticator-based MFA with ChannelEngine, check out ChannelEngine: multi-factor authentication. 

FAQs

Why am I being asked to complete a CAPTCHA? 

If you try to log in to your ChannelEngine environment from a new device, you are prompted to complete a CAPTCHA verification (a.k.a. "I'm not a robot"). You also have to complete a CAPTCHA if you fail your current login attempt, or if the previous attempt failed. 

How can I check my login history? 

You can see the history of logins or attempted logins to your ChannelEngine account by clicking your profile name at the top right user menu and clicking Account activity.