Zalando: order invoices

About this article

This article describes how to configure order invoices on Zalando.

Table of contents

Introduction

Configure invoices

• Invoice settings
• VAT settings
• Invoice handler

Introduction

You can sell products on Zalando using different fulfillment options:

• ZFS - Zalando fulfillment solutions. With this fee-based model, Zalando takes care of warehousing, logistics, and most delivery documents. You are responsible for providing the invoice for orders in Belgium and France.
• Partner fulfillment - you manage your stock and shipments from your warehouse. You are responsible for providing the following documents to the customer:
  
  • Delivery note
  • Return note
  • Return label
  • Invoice for Belgium and France

Configure invoices

To configure invoices on Zalando, go through the steps below. 

Invoice settings

To configure invoice settings:

• On ChannelEngine, on the left panel, click Settings, and click Invoice settings. Make sure your invoice settings meet Zalando's order quality assurance requirements.

VAT settings

To apply the correct VAT percentages:

1. Click Settings, VAT rate settings.
2. Find the relevant country and click the pencil icon to edit its settings.
3. In the [Country] VAT rate settings dialog box, enter the VAT number and click Save. All invoices that are generated from this point on include this VAT calculation. It is not possible to apply this setting retroactively.
   
   NB: ChannelEngine only accepts international VAT numbers and no local VAT numbers, such as the German Steuernummer.
4. Repeat this process for each country. Ensure all selected countries under Invoice handle countries have VAT settings configured.

Invoice handler

To select the invoice type, go to the Setup section of your Zalando channel. In Invoice handle type setting, select one of the following options:

• • FTP - invoices are sent to an FTP server. Zalando provides you with the FTP client username and password. Share these credentials with your onboarding specialist or customer success manager at ChannelEngine, so they make the necessary adjustments. 
  • Invoister - invoices are sent via Invoister. ChannelEngine sends the invoice via Invoister. Inform Zalando that invoices for orders come from info@channelengine.com.
  • None - invoices are handled outside of ChannelEngine.

To select the countries for invoice sending:

1. On the Setup page of your Zalando channel, configure the Invoice handle countries setting.
2. Select the appropriate country and the fulfillment option used. E.g.: NL - Partner Fulfilled. Multiple countries can be selected at once.