TERACT: marketplace guide

This is a ChannelEngine guide on the Paris-based marketplace TERACT. Here you can find information on how to request a TERACT account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

FAQs

About the marketplace

TERACT is a network of retailers and brands committed to sustainability. They focus on natural and responsible farming, fair remuneration, and environmental impact. Their principles include: respecting nature, supporting short food supply chains, promoting local products, adhering to seasonal cycles for food products, recycling waste, and offering products that positively impact the environment.

Commercial information

Founded	2022
Headquarters	Paris, France
Area served (orders)	France
Area served (shipments)	France
Revenue	EUR 911.5 million (2024)
Website	https://teract.com
Setup cost	none
Commission	7%-15%, depending on the category
Other costs	EUR 39/month
Payment	thrice/month (on the 8th, 18th, and 28th)
Product categories	DIY, garden, pets, sports and outdoor recreation, tools and home improvement
Input language	French, English
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	TERACT

How to request an account

To start selling on TERACT, express your interest to the marketplace contact. The following requirements apply:

• Your headquarters are in the European Union, and you have a valid intracommunity VAT number.
• You have good control over your logistics flows:
  • Deliver orders on time.
  • Provide tracking numbers.
  • Notify customers when needed, e.g.: for scheduling large-sized deliveries.
• Your customer service is responsive and efficient. You respond promptly to customer inquiries and work to resolve issues.
• You adhere to EU regulations, including the AGEC Law.

Associated costs

TERACT does not charge a setup fee. However, it does charge a fixed monthly fee of EUR 39.00 as well as a commission on sale, which ranges between 7% and 15%, depending on the product category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Refurbished products
Orders	Repricing
Shipments	Cancelations (marketplace)
Cancelations (merchant)	Returns (marketplace)
Returns (merchant)	Multiple stock locations
Carrier mapping	Marketplace fulfillment service
HTML formatting
Product variations (size/color)
Bundles
Sales channels*

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

On ChannelEngine, you can sell on Gamm Vert and Jardiland through TERACT. To do so, configure both marketplaces as TERACT's sales channels. These marketplaces share the same requirements and attributes. To learn more about sales channels, check out the article Mirakl-based marketplaces: setting up sales channels.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

TERACT is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Mappings

Content

All products (required)

• Description marketing/client 1 - the product's description in French. The requirements are:
  • Maximum character count - 5,000.
  • HTML formatting is supported, such as ol, ul, li, b, i, u.
  • Distinct from the product title and provides more detail.
  • No mentioning of product's offer, such as delivery, price, or store name.
  • No external links.
  • Unique, product-specific description. Generic or 'copy-paste' content is not acceptable.
  • Do not start with a video or image in the description if using HTML. 
• Désignation produit marketing/client - the product's title in French. The requirements are:
  • Maximum character count - 150.
  • Structure - [product type] [main feature(s) (e.g.: material, size, weight, capacity)] [brand].
  • Minimize or avoid the use of bold formatting.
• Image 1 - the product's main image. The requirements are:
  • Format - PNG, JPG, and JPEG.
  • Recommended resolution - 2,000x2,000 px.
  • Minimum resolution - 600x600 px.
  • Main image shows the entire product. For batch products, show the different products in the batch. E.g.: two chairs.
  • Background - white.
• Marque marketing - the product's brand or manufacturer. Ensure the spelling matches the official brand name.
• SKU vendeur - the product's SKU, a.k.a. Merchant product number on ChannelEngine.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting the product data. You can select from the following export strategies:
  • Yes - export all of the product content to the marketplace, including its EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.
  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     
    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• Agriculture biologique - indicate if the product's is part of organic agriculture.
• Catégorie de l'article - select the product's type.
• Document 1-4 - the link to the product's document. E.g.: user manual, installation guide, washing instructions, etc.
• Image 2-10 - the product's additional images. For image requirements, check Image 1. TERACT recommends that you add at least three images that showcase all aspects of the product.
• Hauteur, Largeur, Profondeur du produit (en cm) - the product's dimensions, i.e.: height, length, depth, in cm.
• Poids du produit non packagé (en kg) - the product's weight without packaging, in kg.
• Point fort 1-3 - the product's unique selling points. The requirements are:
  • Maximum character count - 42.
  • Differentiate your product from competitors.
  • Include three concise, compelling points.
• Provenance - select the product's origin. i.e.: where the product was manufactured.
• Recyclable - indicate if the product is recyclable.
• Variant group code - the unique code used to group different variations of the same product. If the product has variations, provide a parent product code.

Offer

Required

• Price - the product's regular selling price. 
• Gencode - the product's GTIN. This attribute is used to connect product offers to product content.
• Taux de TVA - the VAT rate that applies to the product. Only the digits, without the percentage symbol. E.g.: 20.

Optional

• Zones de livraison spécifiques - indicate the geographic areas to which you can deliver the product. List the department numbers and separate them by commas. E.g.: 75, 92, 93.
  

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
A	Petit produit: 0 à 30 kg (Small product: 0 to 30 kg)	Official Jardiland/Gamm Vert shipping rates for small products from 0 to 30 kg
B	Gros produit: +30 kg (Big product: over 30 kg)	Official Jardiland/Gamm Vert shipping rates for products over 30 kg
K	Frais de port gratuit (Free shipping)	N/A
C	Famille logistique personnalisable 1 (Customizable logistics family 1)	N/A
D	Famille logistique personnalisable 2 (Customizable logistics family 2)	N/A
E	Famille logistique personnalisable 3 (Customizable logistics family 3)	N/A
F	Famille logistique personnalisable 4 (Customizable logistics family 4)	N/A
G	Famille logistique personnalisable 5 (Customizable logistics family 5)	N/A
H	Famille logistique personnalisable 6 (Customizable logistics family 6)	N/A
I	Famille logistique personnalisable 7 (Customizable logistics family 7)	N/A
J	Famille logistique personnalisable 8 (Customizable logistics family 8)	N/A
L	Famille logistique personnalisable 9 (Customizable logistics family 9)	N/A
M	Famille logistique personnalisable 10 (Customizable logistics family 10)	N/A
N	Famille logistique personnalisable 11 (Customizable logistics family 11)	N/A
O	Famille logistique personnalisable 12 (Customizable logistics family 12)	N/A
P	Famille logistique personnalisable 13 (Customizable logistics family 13)	N/A
Q	Famille logistique personnalisable 14 (Customizable logistics family 14)	N/A
R	Famille logistique personnalisable 15 (Customizable logistics family 15)	N/A
S	Famille logistique personnalisable 16 (Customizable logistics family 16)	N/A
T	Famille logistique personnalisable (Customizable logistics family)17	N/A
U	Famille logistique personnalisable (Customizable logistics family)18	N/A
V	Famille logistique personnalisable 19 (Customizable logistics family 19)	N/A
W	Famille logistique personnalisable 20 (Customizable logistics family 20)	N/A
X	Famille logistique personnalisable 21 (Customizable logistics family 21)	N/A
Y	Famille logistique personnalisable 22 (Customizable logistics family 22)	N/A
Z	Famille logistique personnalisable 23 (Customizable logistics family 23)	N/A
AB	Famille logistique personnalisable 24 (Customizable logistics family 24)	N/A
AC	Famille logistique personnalisable 25 (Customizable logistics family 25)	N/A

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on TERACT. However, you can map your carrier to a specific list of carriers maintained by TERACT. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, please contact TERACT.

Pricing

TERACT requires prices to be submitted in EUR. If you do not have pricing attributes in EUR, you must set up a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.