CHECK24: marketplace guide

About this guide

This is a ChannelEngine guide on the Munich-based marketplace CHECK24. Here you can find information on how to request a CHECK24 account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Marketplace-specific requirements and exceptions

• Setup
• Product selection
• Mappings

FAQs

Commercial information

Founded	1999
Founder(s)	Henrich Blase and Eckhard Juls
Headquarters	Munich, Germany
Area served (orders)	eurozone
Area served (shipments)	Germany
Number of monthly visits	circa 28 million
Website	moebel.check24.de
Setup cost	none
Commission	12% per order
Other costs	none
Payment	every 14 days
Product categories	garden, home and living, office supplies, sports and outdoor recreation, toys
Input language	German
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	CHECK24

How to request an account

To start selling on CHECK24, you can register at their website. The following requirements apply:

• Be based in the European Union (EU).
• Offer products in the home and living category.
• Use the direct purchase model – the customer buys the product on CHECK24, and CHECK24 forwards the order to you.
• Have a VAT ID for the country from which the products are shipped.
• Have customs tariff numbers for your products if your warehouse is outside Germany.
• Provide all product content in German.

Associated costs

CHECK24 does not charge setup or monthly fees, but it applies a 12% commission to each order.

Marketplace features

Supported	Not supported
Product offers (no GTIN matching)	Returns (marketplace)
Product content	Marketplace fulfillment service
Orders	Repricing
Cancelations (merchant)	Carrier mapping
Cancelations (marketplace)	Sales channels
Returns (merchant)*	Product bundles
Refurbished products
Variations (color/size)**
HTML formatting

* Once the customer has sent the package back to your warehouse, you can create a return on ChannelEngine.

** Variations are supported on CHECK24. There are no strict requirements as to how to submit variations. CHECK24 uses machine learning mechanism to group variations accordingly.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

You do not need to enter any settings or keys on ChannelEngine's Setup page. Because CHECK24 uses the ChannelEngine Channel API, they connect to ChannelEngine instead of the other way around. Therefore, you need to provide your contact person at CHECK24 with the following credentials so they can connect your account:

• Your account subdomain - https://[youraccount].channelengine.net
• The Channel API key, which can be found on the Setup page in the ChannelEngine back-end
• Your product feed in CSV from ChannelEngine (see below)

Product selection

CHECK24 uses ChannelEngine's product feed to fetch products, so it is important to share the correct URL with them. The feed, which is available both in CSV and XML, can be found on the Product selection page of the marketplace on ChannelEngine.

Note that a feed is only made available once a product selection is stored, and the export task has run for the first time.

Mappings

Content

Because CHECK24 is a Channel API marketplace, the mappings contain all standard ChannelEngine attributes. Some can be left empty, even though they are marked as required. However, it is recommended to map as many attributes as possible. 

Although all attributes are written in English, CHECK24 requires content in German.

Custom attributes

To include specific attributes in a custom feed, it is important that these attributes are marked as public. The public status of custom or product extra data fields can be managed via the custom field management screen, under Products, Custom fields.

You can change the Is public status by selecting the pencil icon and setting it to enabled. More information on custom field management can be found in the article Product custom fields. If an attribute is set to public, it is automatically included in the product feed generated for the custom channel. These custom fields are grouped in the element Extra data.

CHECK24 recommends including specific attributes in your product feed. Use the attributes and requirements listed below to ensure compliance with CHECK24’s guidelines.

All products (required)

• Brand - the product's brand or manufacturer. Ensure the spelling matches the official brand name.
• Color - the product's color. E.g.: rot.
• Delivery time - the time it takes to ship a product, in days.
• Description - the product's detailed description. HTML formatting is supported. There is no character limit. The requirements are:
  • Include the product's special features and unique selling points (USPs).
  • Only describe the specific product variation, in case the product has variations, e.g.: colors, sizes.
  • Do not mention that the product comes in different colors or sizes, i.e.: has variations.
  • Exclude any advertising or marketing copy.
  • Exclude any links or cross-selling copy. E.g.: das passende Zubehör finden Sie in unserem Shop.
• Dimensions - the product's dimensions, such as height, width, and depth, measured in cm. E.g.: 100 x 1.5 x 37 cm.
• EAN - the product's 14-digit EAN.
• HS code - the customs tariff number. This code is required if you do not have a German VAT ID.
• Image URL - the product's images. The requirements are:
  • Minimum resolution - 800x600 px.
  • At least four images per product. Include a cropped image, a milieu image, and detail image.
  • Images and offers must match. E.g.: for color variations, the product must have images in the corresponding color.
  • No logos in the images.
• Name - the product's title. The requirements are:
  
  • Should contain the most important information about the product.
  • Structure - [Brand] [Title] [Product equipment] [Material] [Color] [Measurements]. E.g.: Dream furniture 'Dream' Boxspringbett mit LED-Licht, Kunstleder schwarz, 180 x 200 cm.
• Price - the product's regular selling price.
• Scope of delivery - what is included in the delivered package. E.g.: Die Lieferung umfasst eine Matratze. Ein Matratzenbezug ist nicht im Lieferumfang enthalten.
• Seller offer ID - the product's internal identifier, such as the SKU.
• Shipping mode - the product's shipping mode.
• Stock - the number of stock units available.

Optional attributes

• Assembly instructions - the product's assembly instructions, in PDF.
• Assembly service - the cost of the assembly service, if applicable.
• Category path - the product's category path. E.g.: Schlafzimmer > Betten > Boxspringbett.
• Deep link - the link to the product's page in your webstore.
• Delivery place use - the delivery costs to the installation site, if applicable.
  • 0 - free delivery
  • 'x' € - delivery cost.
  • Empty field - service not offered.
• Disposal old furniture - the cost for disposing of old furniture.
• Energy efficiency category - the product's energy efficiency category (A to G). Do not include outdated categories, such as A++.
• Energy efficiency label - the product's energy efficiency label, in PDF or JPG.
• EPREL registration number - the registration number in the EPREL product registry (for products with energy labels).
• Manufacturer - the product's manufacturer.
• Manufacturer address - the address of the manufacturer.
• Manufacturer email - the email of the manufacturer.
• Material - the product's material or fabric. E.g.: Holz.
• Product data sheet - the product data sheet, in PDF.
• Size - the product's size.
• Two-man handling - for delivery by a forwarding agent, specify if the product is delivered:
  • To the curb
  • To the customer's home
• Video - the link to the product's video on YouTube.

Carrier

There is no carrier mapping required on CHECK24. You can even use an empty shipment method and tracking code for their shipments. However, the end customer does not receive any tracking information in this case, so it is recommended that you include it – as it is done on most marketplaces.

Note that the shipment method you provide must match the carrier identifier on CHECK24. Below are the carrier identifiers supported by CHECK24.

Carrier name	Carrier ID
active logistics	active-logistics
AMBRO Logistics	ambro-logistics
AO Service	ao
AS Max Group	as-max-group
Boll Logistik	boll-logistik
BRT	brt
Bursped Speditions	bursped
Cargoboard	cargoboard
CargoLine	cargoline
Cargo International	cargoint
Chronopost	chronopost
Dachser	dachser
DB Schenker	dbs
Deutsche Post	brief
DHL	dhl
DHL Express	dhlexpress
DHL Freight	dhlf
DHL Freight (Auftragsnr.)	dhlf-auftrag
DPD	dpd
ECE Logistics	ece
Emons	emons
FedEx	fedex
Gebrüder Weiss	gebrueder-weiss
GEL Express Logistik	gel
Geodis	geodis
GLS	gls
GO! Express & Logistics	go
Great British Parcel Delivery	parcelforce
Hartmann International	hartmann-international
Hellmann Worldwide Logistics	hellmann
Hermes	hermes
Hermes Einrichtungsservice	myhes
Hermes PORT	hermesport
Honold Logistik	honold
IDS Logistik	ids
iloxx - der Versand-Vermittler	iloxx
Karl Jürgensen	kjuergensen
Köster & Hapke	koester-hapke
Kühne und Nagel	kuehne-nagel
logisticoo	logisticoo
Mebel Taxi	mebel-taxi
Meyer-Jumbo Logistics	Meyer-Jumbo Logistics
Mirjan24	mirjan24
myDSV	mydsv
nox NachtExpress	nox-nachtexpress
Parcelsapp	parcelsapp
PostNord	postnord
Post AT	pat
Post NL	postnl
Rhenus Logistics	rhenus
SEUR	seur
Shipcloud Service	shipcloud
Spedition Raben	spedition_raben
Spedition Zufall	zufall
Swiship	swiship
TNT Express	tnt
tracktyre Service	tracktyre
Trans-O-Flex	tof
UPS	ups
Wulkan Trans	wulkan_trans
Zadbano	zadbano

Listed products

CHECK24 uses product feeds instead of an API connection for product data. As a result, the Listed products page does not display the up-to-date product status or applicable errors.

Products that are published on the marketplace do not show the Published status on the Listed products page. Instead, they are still with the Create status.

FAQs

Why are my shipments stuck as 'Not exported yet'?

CHECK24 uses ChannelEngine's Channel API, so ChannelEngine does not initiate the import and export of data to and from the marketplace. If your shipments are not exported and not visible in CHECK24's back-end, something is wrong with the import of the shipment information. Please contact CHECK24's customer service to investigate this. You can copy ChannelEngine's Support team in the email, if needed.