ChannelEngine: competitor history

About this article

This article describes competitor history on ChannelEngine, where to view it and how to understand it.

Table of contents

Introduction

Prerequisites

Competitor history graph

Competitor history table

Introduction

Competitor history displays valuable data on merchants selling the same products as you. If you make use of ChannelEngine's repricer, reviewing the competitor history can help you understand how your products are performing on the marketplace.

Prerequisites

If you currently use pricing v1, you must activate pricing v2 before proceeding. Reach out to your customer success manager, onboarding specialist, or the Support team to enable pricing v2 for you.

Competitor history graph

You can access the Competitor history tab from the Pricing page of the marketplace. These statistics show your competitors and your position in the list.

To view the competitor history for a specific product:

1. In the search bar, enter its name, GTIN, or Merchant product number.
2. Choose the attribute for which you want to see the history. E.g.: Price B2C.
3. Use the left or right arrow buttons to select the desired time period. The snapshot covers the last ten records.
4. Click the Pull competitor data button to fetch the latest competitor history for this product. The task can take up to five minutes to execute.

The graph shows the following data:

• Your price on the marketplace (highlighted in blue)
• Your competitors’ prices on the marketplace
• Your minimum and maximum prices as configured on the Price rules tab

You can hover over any point on the graph to see detailed information, including the currency, exact date and time, and price value precise to two decimal places.

Competitor history table

A table below the graph shows the competitor history, including your prices, competitors’ prices, and the current buy box winner. The buy box winner is highlighted in yellow and marked with a trophy icon. The table data matches what is presented in the graph.

FAQs

How often does ChannelEngine retrieve competitor statistics from marketplaces?

ChannelEngine uses scheduled tasks to retrieve competitor statistics from marketplaces. The frequency of the task depends on the number of products included in the call and the API rate limits of the marketplaces. This ranges from every 30 minutes to every four hours.

Why are there multiple buy box winners for my product?

Amazon can show different buy box winners for the same product, depending on the customer segment. E.g.: regular buyers may see one offer in the buy box, while Amazon Prime members may see another. This results in multiple buy box winners displayed on the Competitor history tab.