noon: marketplace guide

About this guide

This is a ChannelEngine guide on the Jubail-based marketplace noon. Here you can find information on how to request a noon account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Last-mile delivery by noon
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

Founded	2016
Founder	Mohamed Alabbar
Headquarters	Jubail, Saudi Arabia
Area served (orders)	Egypt, Saudi Arabia, United Arab Emirates*
Area served (shipments)	Egypt, Saudi Arabia, United Arab Emirates*
Number of monthly visits	circa 17 million
Website	noon
Setup cost	none
Commission	4-27%, depending on the product category
Other costs	none
Payment	weekly, in the local currency
Product categories	accessories, bags and luggage, fashion and apparel, home and living
Input language	Arabic, English
Input currency	USD
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	noon

* Under the cross-border selling model, it is possible to sell from India, Turkey, and the United States.

How to request an account

To start selling on noon, set up a seller account on their website. The following requirements apply:

• VAT registration. Non-resident VAT registration is required for the cross-border selling model, and resident VAT registration is required for local sellers.
• Trade license or commercial registration.
• A valid bank account.
• Bank details provided as either a canceled check/bank statement or a letter with the bank’s letterhead.
• Registered seller account on noon.

Associated costs

noon does not charge a setup or monthly fees. However, it does charge a commission fee – which ranges from 4-27%, depending on the product category.

Marketplace features

Supported	Not supported
Product content	Returns (merchant)
Product offers	Multiple stock locations
Orders	Repricing
Cancelations (merchant)	Refurbished products
Cancelations (marketplace)1	Fulfillment by merchant (direct delivery)
Returns (marketplace)	Marketplace fulfillment service (noon express)
HTML formatting	Promotions
Product variations (size, color)3	Sales channels2
Last-mile delivery by noon (direct ship)
Cross-border selling model (noon shipping)
SKU matching

1. Orders with the status New and In progress can be canceled by noon. ChannelEngine imports cancelations and updates the order status to Canceled.

2. A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

3. noon supports three levels of product variations, i.e.: grandparent-parent-child relationships. Standalone products are not supported – each product must have at least one parent and one child. Parent-child relationships are built automatically based on the value of the Parent SKU. Grandparent-parent-child relationships can be built based on the Grouping axes and Grouping key attributes.

 

Marketplace-specific requirements and exceptions

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Setup

On noon

1. Sign in to your noon partners account.
2. Go to User & Access, Project users.
3. Create a new service account by clicking +Add new, Service account.
4. Enter your username and email, and select the GSP service account credentials checkbox.
5. Click Save. Copy the generated credentials.

On ChannelEngine

1. Go to the Setup page of your noon marketplace.
2. Enter your credentials in the Connection section:
   • Seller name - your seller account name.
   • Seller credentials - your seller credentials in the JSON format. 
   • Partner ID - your unique partner ID.
   • GCP account username - your GCP account username, formatted as 'name@p123456.idp.noon.partners'.
   • Warehouse code - your warehouse code, used for stock management.
3. Click Save.

Last-mile delivery by noon

To use last-mile delivery by noon (a.k.a. direct ship), implement this flow:

1. When creating a shipment, only indicate the shipping method (e.g.: 'noon') – leaving the tracking code empty.
2. ChannelEngine exports shipment details to noon after the creation of the shipment.
3. Once noon acknowledges the shipment, they issue the shipping label to ChannelEngine. The shipping label is created based on the product's dimensions indicated on the Offer mappings tab. Note that this step may take some time.
4. The shipping label is stored as shipment extra data on ChannelEngine, and can be retrieved via the Merchant API.
5. Download the shipping label in PDF using the endpoint GET/v2/orders/{merchantshipmentno}/shippinglabel.
6. Use the shipping label to extract necessary data (e.g.: warehouse name) to deliver the product to the designated warehouse.

Mappings

Content

All products (required)

• Brand - the product's brand or the manufacturer.
• Color family - the product's color family, which is the color that matches the manufacturer's color most closely. E.g.: blue, green, gray.
• Image URL 1 - the product's main image. The requirements are:
  • High-resolution image showcasing the product's design and features.
  • Set on the parent level.
  • File format - JPEG or JGP.
  • Aspect ratio - 0.73.
• PBarcode 1 - the product’s unique identifier or barcode.
• Product title - the product's title in English, providing a clear description of the product's nature and contents. E.g.: Oversized Printed Shirt.
• Size map - the product's standard size supported by noon, set on the child level.
• Size unit - the unit of measurement used in combination with Size map.
• Size variation -  the product's size, set on the child level. If the product is not a size variation, leave this empty.

All products (optional)

• Error fix - identifies whether the previous export error was resolved. Set the value to '1' if you want to re-export the content after resolving an error. If the content has not changed, set the value to '0'. The value must be set on the parent level.
• Base material - the material used for the product's foundation or core.
• Closure fastener - the mechanism used to secure and fasten the product.
• Color name - the product's color shade.
• Compatible with - the type of device compatible with the product. E.g.: tablet.
• Department - the product's target gender.
• Dress style full body wear - the distinctive design or characteristic of a dress.
• Feature bullet 1-12 - the product's highlights, which are displayed on the product page as bullet points. E.g.: wash according to the instructions on the care label.
• Fit - the silhouette or style of clothing.
• Grouping axes - the product's aspect used to group parent products. E.g.: colour_name.
• Grouping key -  the product's grandparent code, used to group parent products together. The attribute is used in combination with Grouping axes.
• Image URL 1-7- the product's additional images. For the image requirements, check Image URL 1.
• Item pack quantity - the number of items included in the product, if it is a set.
• Long description - the product's comprehensive description. The requirements are:
  • In-depth information, including technical details and usage instructions.
  • Supported HTML tags - br, ol, ul, li, p, h3-h6, strong, em.
• Material - the product's fabric.
• Model name - the product's model name.
• Model number - the product's SKU, which is usually the Merchant product number on ChannelEngine.
• Occasion - the recommended occasion or setting for the product.
• Pattern - the pattern of clothing.
• Product title Ar. - the product's title in Arabic.
• Shape - the product's shape. 
• Skirt style lower body wear - the type of skirt.
• Style or part name - the product's part or style name, if any.
• Style or part number - the product's part or style number, if any. 
• Watch face dial type - the watch dial type.

Offer

Required

• Export to - the countries you want to export your products to. Ensure that the selected countries have corresponding Price and HS code values. 
• Shipping type - the type of shipping, which can be cross border or local. For cross-border sales, you must submit your prices in USD.

Optional

• Actual weight in kg - the product's weight in kg.
• Dimensions height in cm - the product's height in cm.
• Dimensions length in cm - the product's length in cm.
• Dimensions width in cm - the product's width in cm.
• HS code AE - the product's customs tariff number for the United Arab Emirates.
• HS code EG - the product's customs tariff number for Egypt.
• HS code SA - the product's customs tariff number for Saudi Arabia.
• Price AE - the product's price for the United Arab Emirates. This amount should exclude any applicable sales tax.
• Price EG - the product's price for Egypt. This amount should exclude any applicable sales tax.
• Price SA - the product's price for Saudi Arabia. This amount should exclude any applicable sales tax.
• Volumetric weight - the overall size of the package in volumetric kg, not in cm. This is used to calculate prices and margins for products sold on noon. The formula to calculate the volumetric weight is [package length in cm]×[package width in cm]×[package height in cm]÷5,000. 

Pricing

noon requires prices to be submitted in USD, excluding any applicable sales tax. After receiving your suggested price, noon adjusts it by adding shipping costs, import fees, and sales tax – and performs the necessary currency conversion. As a result, the price you specify on ChannelEngine differs from the actual selling price displayed on noon.

Listed products

If you have problems with products not appearing on noon (especially if you are trying to add products that do not exist yet), check the Listed products page for more information.

You can either filter on Channel status (Invalid for all products that ChannelEngine has not exported, such as products with an empty EAN) or use the Validation and feedback tab to see all known validation/feedback errors for specific products.

Pr oducts that are being created on noon have the Under review status on the Listed products page, while those that did not pass noon's validation have the Not published status.

FAQs

How often does each task run on noon?

noon follows the schedule below:

Task	Frequency
Export product data to channel	every 60 minutes
Export product offers to channel	every 15 minutes
Import offers from channel	every 15 minutes
Import orders from channel	every 20 minutes
Export shipments to channel	every 60 minutes

Why is no additional customer data, such as emails or addresses, included in the order extra data?

noon only provides basic information about buyers. This is because noon handles the last-mile delivery, and detailed order information is not required by the merchant. Therefore, the customer's address and email are not included in the order extra data.

I cannot see products' prices on the Partner catalog page on noon? How can I make sure the prices are correct?

noon does not display prices on the Partner catalog page. However, you can export the prices in CSV. For that, in your noon partners account, go to Exports, Add export. In the Category dropdown, select Pricing, and under Sub-category, select Global price. A CSV document containing the prices is generated for download.