Catch Australia: marketplace guide
About this guide
This is a ChannelEngine guide on the Melbourne-based marketplace Catch Australia. Here you can find information on how to request a Catch Australia account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.
Table of contents
Marketplace-specific requirements and exceptions
Commercial information
Founded | 2006 |
Founders | Gabby Leibovich, Hezi Leibovich |
Headquarters | Melbourne, Australia |
Area served (orders) | Australia |
Revenue | USD 385 million (2020) |
Number of monthly visits | circa 9.3 million |
Website | Catch Australia |
Setup cost | none |
Commission | negotiable, depends on the product category |
Other costs | AUD 49.99/monthly, incl. the goods and services tax (GST) |
Payment | every Monday |
Product categories | fashion, food, beauty, home and kitchen, sports and outdoors, kids and babies, electronics, pets, toys and games, furniture, household appliances, and more |
Input language | English |
Input currency | AUD |
Content creation | yes |
Minimum number of SKUs | no |
Advertisement options | no |
Profile on ChannelEngine | Catch Australia |
How to request an account
To start selling on Catch Australia, check out the terms and conditions on their Sell on Catch page and apply.
Note that Catch Australia is a curated platform, so all merchant applications are reviewed. If yours is successful, a Catch Australia employee gets in touch with you to discuss the opportunity and initiate the onboarding process.
Associated costs
Catch Australia does not charge a setup fee, but it does charge a monthly fee of AUD 49.99 (incl. GST). This fee is waived for your first two months selling on this channel. Additionally, Catch Australia charges a commission based on the product category. This commission is negotiated during your onboarding.
Marketplace features
Supported | Not supported |
Product offers | Cancelations (marketplace) |
Product content | Returns (marketplace) |
Orders | Marketplace fulfillment service |
Cancelations (merchant) | Sales channels |
Shipments | |
Carrier mapping | |
Returns (merchant) | |
Product variations (size/color) | |
Repricing | |
HTML formatting | |
Multiple stock locations | |
Bundles |
Settings and configuration
Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.
- Go through the Setup.
- Create a Product selection.
- Complete the Categorization.
- Set up the Mappings: content, offers, and carriers.
- Configure the Pricing: rules and currency conversion.
- Finish the Activation.
- Check the Listed products overview.
Marketplace-specific requirements and exceptions
Setup
On ChannelEngine
Catch Australia is a Mirakl-based channel, so you can connect it to ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.
Invoice uploads
To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:
- ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
- Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
- Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
- None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.
If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.
Categorization
Categorization is mandatory if you want to create or update existing product information on Catch Australia. Both categorizations and mappings only result in updates if the content connection is enabled, and the relevant credentials have been entered (see the Setup section).
The entire category tree is available in English.
Mappings
Content
All products (required)
- Brand - the product's brand or manufacturer. If you leave this attribute unmapped, the product is listed as 'unbranded'.
- Description - the description of the product, including its features, specifications, dimensions, setup instructions, call to action, etc. Basic HTML formatting is supported (e.g.: p, li, strong, br), but elements such as embed, href, iref, img, table, and tr are not supported. The maximum number of characters is 2,000.
- Image 1 - the product's main image. Catch Australia requires all product images to have a maximum width of 1,320 px and a maximum height of 1,080 px, the recommended resolution is 1,000x1,000 px. Watermarks, logos, badges, and stamps are not allowed, and the background should be plain for Image 1.
- Internal SKU - the product's unique identifier, usually the SKU or Merchant product number.
- Product reference type - the kind of product reference you want to use. E.g.: EAN, UPC, ISBN, etc.
- Product reference value - the unique product identifier, whose type must correspond to the Product reference type.
- Product title - the name of the product. Elements such as the brand, gender, model, and color are required, and the maximum number of characters is 155. E.g.: ASICS Women's GEL-Nimbus 19 Shoe - Diva Blue/Flash Coral/Aqua Splash.
- Color - the color of the product. Although this is not a mandatory attribute, Catch Australia has color-based search filters; if your product does not have a color mapped to it, the filter excludes it from the search results.
- Condition - the state of the product. The accepted values are: new (11), refurbished - grade A (13), and refurbished - grade B (14).
- Image 2-10 - the product's additional images. Catch Australia requires all product images to have a maximum width of 1,320 px and a maximum height of 1,080 px, the recommended resolution is 1,000x1,000 px. Watermarks, logos, badges, and stamps are not allowed.
- Image size chart - the URL of the required size chart. The size chart should not have white space around the image, and its recommended size is 600x800 px – with a minimum width of 500 px. This attribute is mandatory for certain categories.
Offer
- Price - your desired sale price.
- Club Catch eligible - Club Catch is Catch Australia's membership program. Its members enjoy benefits such as free shipping, exclusive discounts, and more. This attribute allows you to define if the product can be listed as part of Club Catch or not.
- GST % - the applicable goods and services tax (GST), which is 10% for most products.
The following offer attributes are common to some Mirakl-based marketplaces:
- ECO #1-5 - Amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
- ECO #1-5 - EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc.
- ECO #1-5 - Producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.
The following offer attributes are common to all Mirakl-based marketplaces:
- Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
- Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
- Discount quantity threshold - the minimum quantity required for the discount rate to be available.
- Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
- Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
- Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
- Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
- Product tax code - the taxation code applicable to the product.
- Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.
Code | Label |
Description* |
FLAT | Flat rate | Flat rate shipping |
SLW | Small - Light Weight | Under 50 cm & 0-1 kg |
SMW |
Small - Medium Weight |
Under 50 cm & 1-5 kg |
SHW | Small - Heavy Weight | Under 50 cm & 5-10 kg |
MLW | Medium - Light Weight | 50-100 cm & 0-1 kg |
MMW | Medium - Medium Weight | 50-100 cm & 1-5 kg |
MHW | Medium - Heavy Weight | 50-100 cm & 5-10 kg |
MSHW | Medium - Super Heavy Weight | 50-100 cm & 10-20 kg |
LLW | Large - Light Weight | 100 -120 cm & 0-1 kg |
LMW | Large - Medium Weight | 100-120 cm & 1-5 kg |
LHW | Large - Heavy Weight | 100-120 cm & 5-10 kg |
LSHW | Large - Super Heavy Weight | 100-120 cm & 10-20 kg |
L2MC | Large - 2 Men Carry | 100-120 cm & above 20 kg |
OLW | Oversize - Light Weight | Above 120 cm & 0-1 kg |
OMW | Oversize - Medium Weight | Above 120 cm & 1-5 kg |
OHW | Oversize - Heavy Weight | Above 120 cm & 5-10 kg |
OSHW | Oversize - Super Heavy Weight | Above 120 cm & 10-20 kg |
O2MC | Oversize - 2 Men Carry | Above 120 cm & 20-50 kg |
SOA | Super Oversize - A | Above 120 cm & 50-100 kg |
SOB | Super Oversize - B | Above 120 cm & 100-200 kg |
FREE | Free | Free Shipping |
* Field labels and dimensions are only guides, the available classes can be used as required.
Working with discounts
- To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
- The discounted price is only exported if it is lower than the base price.
- If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
- To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.
Carrier
Carrier mapping is not required on Catch Australia. However, you can map your carrier to a specific list of carriers maintained by Catch Australia. This allows for working track-and-trace links in the back-end, as well as for the buyer. If your default carrier is missing, please contact Catch Australia.
Pricing
Catch Australia requires prices to be submitted in AUD. If you do not have pricing attributes in AUD, you need to set a currency conversion.
Listed products
If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.
You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.
Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:
- Log in to the Mirakl back-end and go to Catalog, Product imports.
- Identify the latest report and click the See details button by it.
- Download the CSV file Non-integrated products report.
FAQs
How long does it take for Catch Australia to review and approve submitted content? All new products submitted to Catch Australia are subject to a content review, which can take up to five business days.
How often does each task run on Mirakl-based marketplaces?
By default, Mirakl-based marketplaces follow the schedule below:
Task | Frequency |
Export product data to marketplace | every 60 minutes |
Export product offers to marketplace | every 15 minutes |
Import product offers from marketplace | every 15 minutes |
Import orders from marketplace | every 15 minutes |
Export order shipments to marketplace | every 15 minutes |
Export returns to marketplace | every 30 minutes |
Can I map attributes on ChannelEngine and in the Mirakl back-end?
No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.
Why am I not receiving feedback on my content and/or offer exports?
Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:
- Offer feedback
- Error reports are mostly generated automatically, and are imported quickly.
- Content feedback
- Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
- Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.
Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.
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