refurbed: marketplace guide

About this guide

This is a ChannelEngine guide on the Vienna-based marketplace refurbed. Here you can find information on how to request a refurbed account, how to configure this channel on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Channel features

Settings and configuration

Channel-specific requirements and exceptions

• Setup
• Mappings

FAQs

 

Commercial information

Founded	Feb 17, 2017
Founders	Jürgen Riedl, Kilian Kaminski, Peter Windischhofer
Headquarters	Vienna, Austria
Area served (orders)	Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, the United Kingdom
Revenue	EUR 100 million (2020)
Website	refurbed
Set-up cost	none
Commission	8.5-10%, depending on the category
Other costs	none
Payment	it ranges from daily to monthly, depending on the performance profile of the merchant
Product categories	refurbished
Input language	English, German
Input currency	EUR, GBP, PLN, SEK, DKK
Content creation	no
Minimum number of SKUs	no
Advertisement options	no
Profile on ChannelEngine	refurbed

 

How to request an account

To start selling on refurbed, either send an email to them with your contact information or go to the Refurbed Merchant Application page and submit the data requested.

Associated costs

refurbed does not charge a setup or monthly fee. However, it does charge a commission fee varying from 8.5% to 10%, depending on the product category.

Channel features

Supported	Not supported
Product offers (EAN matching)	Repricing
Product variations (color/size)	Cancelations (channel)
Orders	Carrier mapping
Cancelations (merchant)	Returns (channel)
Shipments	External fulfillment
Returns (merchant)	Product content

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, once you add the channel:

1. Go through the Setup
2. Create a Product selection
3. Complete the Categorization
4. Set up the Mappings: content, offers, and carriers
5. Configure the Pricing: rules and currency conversion
6. Finish the Activation
7. Check the Listed products overview

Channel-specific requirements and exceptions

Setup

On ChannelEngine

refurbed does not require any settings or keys to be entered under ChannelEngine's Setup section. Because refurbed uses the ChannelEngine Channel API, they connect to ChannelEngine instead of the other way around. Therefore, you need to provide your contact person at refurbed with the following credentials so they can connect your account:

• Your account subdomain - https://[youraccount].channelengine.net
• The Channel API key, which can be found under the Setup section in the ChannelEngine back-end

Mappings

Content

Because refurbed is an API channel, the mapping contains all standard ChannelEngine attributes. Most can be left empty, even though they are marked as required. However, it is recommended that you map as many attributes as possible. The more you map, the greater the visibility of the product on the marketplace is. This, in turn, tends to lead to a higher conversion rate.

Note that your sales price is mapped under the Content mappings, and price rules can be applied to this price.

All products (required)

• GTIN - the product's 13-digit GTIN or EAN.
• Merchant product number - your internal reference code for the product.
• Price - the product's price.
• Stock - the product's stock.
• Vendor product number - your internal reference code for the product. It can be the same as the Merchant product number.

Carrier

There is no carrier mapping required on refurbed. You can even use an empty shipment method and track-and-trace code for their shipments. However, the end customer does not receive any track-and-trace information in this case, so it is recommended that you include this information – as it is done in most marketplaces.

Listed products

refurbed does not provide feedback via the API, so if you need information regarding the status of a product you need to contact refurbed.

FAQs

Why are my shipments stuck as 'Not exported yet'?

refurbed uses ChannelEngine's Channel API, ChannelEngine does not initiate the import and export of data to and from the marketplace. If your shipments are not exported and not visible in refurbed's back-end, something is wrong with the import of the shipment information. Please contact refurbed's customer service to investigate this. You can copy ChannelEngine's Support team in the email, if needed.