refurbed: marketplace guide

About this guide

This is a ChannelEngine guide on the Vienna-based marketplace refurbed. Here you can find information on how to request a refurbed account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings

Additional information

FAQs

 

 

 

Commercial information

Founded	Feb 17, 2017
Founders	Jürgen Riedl, Kilian Kaminski, Peter Windischhofer
Headquarters	Vienna, Austria
Area served (orders)	Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Revenue	EUR 100 million (2020)
Website	refurbed
Setup cost	none
Commission	8.5-10%, depending on the category
Other costs	none
Payment	from daily to monthly, depending on the performance profile of the merchant
Product categories	refurbished
Input language	English, German
Input currency	EUR, PLN, SEK, DKK
Content creation	no
Minimum number of SKUs	no
Advertisement options	no
Profile on ChannelEngine	refurbed

How to request an account

To start selling on refurbed, either send an email to them with your contact information or go to the refurbed merchant application page and submit the data requested.

 

Associated costs

refurbed does not charge a setup or monthly fee. However, it does charge a commission fee varying from 8.5% to 10%, depending on the product category.

 

Marketplace features

Supported	Not supported
Product offers (SKU matching)	Carrier mapping
Product variations (color/size)	Marketplace fulfillment service
Sales channels*	Pick-up point
Orders	Product content
Cancelations
Shipments
Returns
Repricing
Refurbished products

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Go to the Setup page of your refurbed marketplace and enter your API key in the Connection section, then click Save.

To use refurbed's repricer, select a country from the Supported market for repricer dropdown menu. You can only use it for one country at a time.

Mappings

Content

There are no content mappings on refurbed, so all attributes are listed under Offer mappings.

Offer

All products (required)

• Reference currency code - the code for the currency used in the Reference price attribute. E.g.: CZK, EUR, GBP, etc.
• Grading - the condition of the product. To find the valid conditions, check out the refurbed seller guide.
• Reference price - the price used as a reference when the product is sold in markets with a different currency. refurbed handles the currency conversion.
• Shipping profile primary ID - the ID of the primary shipping profile set in the refurbed back-end. E.g.: 77.
• SKU - the product's Merchant product number. Note that a product sold in different gradings needs a unique SKU per grading. The maximum number of characters is 256, and leading or trailing whitespace characters are not allowed.
• Taxation - the type of taxation that applies to the product. E.g.: gross.
• Warranty - the product's warranty, indicated in months. Since the maximum warranty is 12 months, select 'unspecified' or 'M12'. 

All products (optional)

• [country code] override currency code - a currency code override. Map it in combination with the [country code] active override and [country code] override price or [country code] override min. price attributes to set a different currency and price for a specific country. E.g.: HUF 199,999, instead of the value refurbed converts to based on EUR 500.
• [country code] active override - defines if an override is active or not.
• [country code] override min. price - sets a minimum price for the product in that specific country.
• [country code] override price - sets a different price for the product in that specific country.
• GTIN - the product's unique identifier, such as its EAN. If the product's SKU is known to refurbed, you can leave this attribute empty.
• Shipping profile secondary ID - the ID of the secondary shipping profile set in the refurbed back-end.

Carrier

There is no carrier mapping required on refurbed. However, you need to submit a valid tracking code with every shipment.

Listed products

refurbed provides some feedback via the API, including the status of offers and errors related to shipping profiles or tracking codes.

Additional information

Order extra data items

When an order is imported to ChannelEngine, ChannelEngine also fetches extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below: 

Order line extra data

Key	Description
OfferId	The ID of the offer from the channel order.
IsRefundable	Related to refund handling. If the value is true, a full refund will be issued for the order item during the return process. If false, no refund will take place.
ShippingProfileId	Refers to the id of the shipping method selected by the buyer at checkout. Take this into account when shipping the order.
SettlementTotalPaid	The total paid amount for the channel order.
Shipping_Method	The shipping carrier selected to fulfill the delivery of the order.

* Conditional fields are only displayed if the marketplace provides a value. 

FAQs

Is it possible to create products on refurbed?

The inclusion of products that are not listed in refurbed's catalog can be requested via email. If your requested product is approved, refurbed provides you with a unique ID that can be used to connect the offer with your product's SKU.

How does refurbed's repricer work?

Via the Mappings page, you can set a reference price and a reference minimum price. This setup, combined with parameters such as the quality of your products, good inventory management, fast shipping times, and quick response times to customer inquiries, are taken into consideration by refurbed when awarding the buy box.

How can I handle IMEIs and serial numbers on refurbed?

To learn how to handle international mobile equipment identity (IMEIs) codes and serial numbers on refurbed, check out the article refurbed: how to handle IMEIs and serial numbers.