ChannelEngine: how to configure notifications

About this article

This article describes how to configure which notifications you receive and how often you receive them.

Table of contents

Introduction

Notification types

Notification inbox

Configuring notifications

Order and return message settings

Sticky notifications

Retrieve notifications via API

Introduction

ChannelEngine notifications inform you of departures from normal order processing that you likely need to take action on, including orders that you need to manually validate and late unshipped orders, as well as system-wide updates that may include downtime. Configure your notification settings in Notification settings.

Notification types

You may receive notifications related to the following tasks and events: 

• Orders - new order address correction required, order overdue, order anonymized, failed export
• Returns - new return, return canceled, failed return import
• Shipments - failed shipment export
• Feeds - failed conversion, failed feed validation
• General - invalid setting, custom messages, announcements, or important messages from ChannelEngine 

For guidance on which notifications to enable, check out ChannelEngine: recommended notifications.

Notification inbox

To access the notification inbox, click the speech bubble (🗨) on the top bar menu. To view your inbox, click View all notifications ✉ in the dropdown menu. 

Configuring notifications

To change how and when you are notified, on the top bar menu, go to either:

1. Your username, Account settings, Notification settings.
2.  The speech bubble (🗨), Notification settings.

You can choose how often you want to receive notifications per type. Three different options are available: 

• Daily digest per email - all notifications generated within the last 24 hours are collected into a single email digest.
• One email per notification - a separate email is sent for every individual notification generated.
• Show in the notification center - no emails are sent, and the notifications can only be accessed in the notification inbox within ChannelEngine.

Order and return message settings

Clicking the relevant box next to each notification type allows you to determine your notification schedule and format. Deselecting all options for a specific notification type will mean that you no longer see them in your inbox. They will still be generated, but they will be hidden via a filter. If another user with access to the same environment has enabled notifications for this same type, then they will still be able to view them.  

Sticky notifications

From time to time, ChannelEngine sends notifications to its customers. These notifications could signify a scheduled maintenance or a call to action that is related to an update from a marketplace. Sticky notifications are 'stuck' to the top of the web interface until ChannelEngine removes them. 

Retrieve notifications via API

Use the Merchant API to retrieve notifications with the following endpoint:

• Get notifications: GET /v2/notifications

Specify the date range and the specific notification types as a parameter in your request.