CDON: marketplace guide
About this guide
This is a ChannelEngine guide on the Nordic marketplace CDON. Here you can find information on how to request a CDON account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.
Table of contents
Marketplace-specific requirements and exceptions
Commercial information
| Founded | 1999 |
| Headquarters | Stockholm, Sweden |
| Area served (orders) | Denmark, Finland, Norway, Sweden |
| Number of monthly visits | circa 3.5 to 4 million across the Nordic region |
| Website | CDON |
| Setup cost | none |
| Commission | based on the product category |
| Other costs |
|
| Payment | twice a month, on the 10th and 25th (or the closest weekday) |
| Product categories | books, games, movies, music, home and garden, furniture and interior, sports and outdoor, clothes, shoes, toys, children, DIY, electronics, audio/video, beauty |
| Input language | English (with localized descriptions and titles) or local language (for better conversion rate) |
| Input currency | DKK, EUR, NOK, SEK |
| Content creation | yes |
| Profile on ChannelEngine | CDON |
How to request an account
To start selling on CDON, you must create an account via their website. If you are already selling via CDON or via a different integrator, contact ChannelEngine to discuss what needs to be done to migrate your account.
Associated costs
CDON charges a fee of EUR 29.00/month and commission, which is set by a key account manager before you sign the agreement with CDON.
Marketplace features
| Supported | Not supported |
| Product content | Product offers (EAN matching) |
| Product status import | B2B (Sweden) |
| Orders | Repricing |
| Cancelations | Returns (marketplace and merchant) |
| Shipments | Marketplace fulfillment service |
| Carrier mapping | |
| Product variations | |
| Sales channels* |
* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.
Settings and configuration
Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.
- Go through the Setup.
- Create a Product selection.
- Complete the Categorization.
- Set up the Mappings: content, offers, and carriers.
- Configure the Pricing: rules and currency conversion.
- Finish the Activation.
- Check the Listed products overview.
Marketplace-specific requirements and exceptions
Setup
On CDON
Once your account has been activated, you can find the API key in the CDON Connect portal.
On ChannelEngine
- Go to the Setup page of your CDON marketplace on ChannelEngine.
- In the Connection settings, enter your CDON API key.
- In the Plugin-specific settings:
- Supported marketplaces - select the countries you want to activate with this connection. E.g.: Denmark, Norway, and Sweden.
- How to handle shipment costs - select how you want to handle shipment costs.
Migration
It is only possible to connect with existing offers on CDON using a completely empty environment. ChannelEngine uses a combination of the prefix CE_ and the product's unique ID on ChannelEngine as the unique identifier on CDON (e.g.: CE_1493).
Once the export is done and the related data is synchronized on CDON's end, the updated offers should be visible.
Mappings
Content
Required (all products)
- Description default - the product's description in the default language. The maximum number of characters is 10,000. Basic HTML tags, such as br, p, li, ol, and ul, are supported.
- Main image URL - the product's main image.
- Title default - the product's title in the default language. The maximum number of characters is 150.
Optional (all products)
Attributes with an asterisk are required, even though they are marked as optional on ChannelEngine.
- Additional image URL 1-9* - the product's additional images.
- Brand* - the product's brand. The maximum number of characters is 70.
- Color [language]* - the product's color in the appropriate language.
- Description [language] - the product's description. The maximum number of characters is 10,000. Basic HTML tags, such as br, p, li, ol, and ul, are supported.
- Maximum file size of the product import - 28.6 MB
- Energy class - the product's energy class. E.g.: A+++, B, C, etc.
- Energy label URL - the link to the product's energy label.
- Energy sheet URL - the link to the product's energy sheet.
- Flavor - the product's flavor.
- GTIN* - the product's unique identifier, such as its EAN.
- Height unit - the unit of measurement of the Height value attribute. E.g.: cm.
- Height value - the product's height.
- Is adult - indicates if the product is not suitable for children.
- Is drug - indicates if the product is a drug.
- Is pre-owned - indicates if the product is secondhand.
- Length unit - the unit of measurement of the Length value attribute. E.g.: cm.
- Length value - the product's length.
- MPN* - the product's SKU. The maximum number of characters is 50.
- Release date - the date when the product was released.
- Size* - the product's size. E.g.: M.
- SKU - the product's Merchant product number. The maximum number of characters is 50.
- Title [language] - the product's title in the appropriate language. The maximum number of characters is 150. Assign this attribute at the parent level, not the child level. Otherwise, the value is not exported to CDON.
- USP value 1-15 [language]* - the product's unique value propositions. The maximum number of characters per value is 50.
- Variant type - the type of variation, if applicable. E.g.: Variant by size.
- Weight unit - the unit of measurement of the Weight value attribute. E.g.: kg.
- Weight value - the product's weight.
- Width unit - the unit of measurement of the Width value attribute. E.g.: cm.
- Width value - the product's width.
- YouTube ID - the YouTube ID of the product's video. The ID is the code following the term 'watch?v=' in a YouTube URL. E.g.: in the URL https://www.youtube.com/watch?v=-4788Tmz9Zo, the ID is -4788Tmz9Zo.
Product hierarchy
CDON requires a parent-child product hierarchy, which is also managed by them. If the product has variations, the parent product is called the model product on CDON.
CDON supports the following variation combinations:
- Size
- Color
- Flavor
- Size and color
- Size and flavor
To map parent or single products, the following attributes are required:
- Title default
- Description default
- Main image URL
To map child products, the following attributes are required:
- Variant by color - when used, you need to map the color.
- Variant by flavor - when used, you need to map the flavor.
- Variant by size - when used, you need to map the size.
- Variant by size and color - when used, you need to map the size and color.
- Variant by size and flavor - when used, you need to map the size and flavor.
For more information on CDON's attributes, check out the article Help center categories, attributes & navigation in their help center.
Offers
- Delivery time [country] max. - the maximum number of days it takes you to ship the product. E.g.: 7.
- Delivery time [country] min. - the minimum number of days it takes you to ship the product. E.g.: 2.
- Global product status - the product's overall status on CDON.
- Original price B2B [country] - the product's B2B 'from price', if currently on sale.
- Original price [country] - the product's 'from price', if currently on sale.
- Product status B2B [country] - the product's B2B status in the country defined. E.g.: if the product is available for B2B orders in Norway, map Product status B2B Norway to online.
- Product status [country] - the product's status in the country defined. E.g.: if the product is available in Sweden, map Product status Sweden to online.
- Sale price B2B [country] - the product's sale price for B2B orders.
- Sale price [country] - the product's sale price.
- Shipping cost [country] - the product's shipping cost.
- VAT B2B [country] - the product's VAT for B2B orders.
- VAT [country] - the product's VAT.
Carrier
Carrier mapping is required on CDON. You can map your carrier to a specific list of carriers known to CDON, which allows for working tracking URLs in the CDON back-end.
Pricing
CDON supports several sales channels, all with different currencies. These need to be mapped to the converted values in the Offer mappings. If you do not have specific prices per country as separate attributes, you need to set up a currency conversion. Because CDON works with specific currencies as separate attributes in the offer mappings, you must create a custom output per currency.
Listed products
If you have problems with products not appearing on CDON – especially if you are trying to create products – check the Listed products page for more information.
You can either filter on Channel status (select Invalid to show all products that ChannelEngine has not exported, such as products with an empty GTIN or that currently do not exist on the marketplace) or use the Validation and feedback tab to see all known errors for specific products.
Additional information
Order extra data items
When an order is imported to ChannelEngine, ChannelEngine also fetches extra data items related to the order itself – or to order lines. This extra data is specific to this marketplace. An explanation of each can be found below:
Extra order data
| Key |
Conditional |
Description |
IsPostageLineShippedOrCanceled |
Yes* |
If the value is |
* Conditional fields are only displayed if the marketplace provided a value.
FAQs
Is it possible to delete products from CDON?
No, it is not possible to delete products created on CDON. However, if you set the stock of a product that is no longer available to zero, the product is displayed as unavailable on CDON.
Why is my discounted price not correct on CDON?
One common reason for incorrect discounted prices is when the value of the Sale price [country] attribute exceeds that of the default Price attribute. This is incorrect – the product's Price should always be higher than Sale price [country]. If this is not the case, check CDON's feedback on the Listed products page to see other potential causes of the issue.
What is the maximum size of the product import on DON?
The maximum size of the product import on CDON is 28.6 MB.
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