La Redoute: marketplace guide

About this guide

This is a ChannelEngine guide on the Roubaix-based marketplace La Redoute. Here you can find information on how to request a La Redoute account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	1837
Founder	Joseph Pollet
Headquarters	Roubaix, France
Area served (orders)	France
Area served (shipments)	all EU countries
Revenue	circa EUR 1 billion (2022)
Number of monthly visits	circa 9 million
Website	La Redoute
Setup cost	none
Commission	depends on the category, but the standard commission rate is 17%
Other costs	EUR 49.90/month
Payment	every 1st, 11th, and 21st of the month (payments are processed 30 days after the order is shipped)
Product categories	cooking, DIY/gardening, electronics, erotic products, fashion, furniture/interior design, games/toys, household appliances, jewelry/watches, kids/babies, pets, shoes, bags, luggage
Input language	French
Input currency	EUR
Content creation	yes
Minimum number of SKUs	100, but this may vary depending on the category
Advertisement options	yes
Profile on ChannelEngine	La Redoute

How to request an account

To start selling on La Redoute, go to their page for merchants (in French) and fill out the form.

Note that you must submit your product feed to La Redoute for for a quality review. In addition, it may take up to six months before you are approved to go live on the marketplace. If the integration is not completed after this period, La Redoute may put your integration on hold – resulting in the termination of the contract.

Associated costs

La Redoute does not charge a setup fee, but it does charge a monthly fee of EUR 49.90 per month. It also charges a commission on sales which varies per category, but the standard rate is 17%.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Bundles
Cancelations (merchant)	Cancelations (marketplace)
Returns (merchant)	Returns (marketplace)
Carrier mapping	Repricing
Shipments	Refurbished products
HTML formatting	Marketplace fulfillment service
Multiple stock locations	Sales channels*
Orders
Product variations (size/color)

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, once you add the marketplace:

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

La Redoute is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to enable the invoice upload to ChannelEngine via the Merchant API. For that, call the POST /v2/orders/{merchantOrderNo}/invoice endpoint. Note that only invoices in PDF are supported.

Invalid XML characters

To remove invalid XML characters from your product data, click Advanced settings and enable the Check and filter invalid XML characters setting. ChannelEngine checks product data submitted in the XML format for invalid characters (e.g.: Ã, ¢, â, etc.). Once identified, invalid characters are removed or converted to a valid equivalent.

Categorization

Categorization on La Redoute is straightforward, and all categories and attributes are listed in English. However, you must submit your content in French.

Mappings

Content

All products (required)

• Brand - the product's brand.
• EAN - the product's unique identifier.
• Main image - the product's main image. Note that you need at least three images. The other requirements are:
  • Background - bright grey or white.
  • File size - 10 MB at most.
  • Format - ideally squared. Images with a landscape orientation are not allowed.
  • Resolution - at least 1,200 pixels on one side.
  • No logos, text, watermarks, or pictograms.
• Parent product ID - the product's parent ID, which can be used to group product variants together. When mapping standalone products, use the product's own Merchant product number.
• Product description French - the product's description in French. HTML tags are supported. The requirements are:
  • At least 500 characters.
  • Factual, attractive, and sales-oriented.
  • Legally-required information relevant to the product's category must be included. E.g.: the product's detailed composition.
  • Non-mandatory information, such as care instructions and height/size worn by the model, have a positive impact on conversion.
• Product title French - the product's title in French. The requirements are:
  • It must be in correct French.
  • The first letter must be capitalized, as well as the full-style name.
  • It must start with the product category, end with the style name, and include product details (e.g.: shape, fit, material, etc.).
  • Age, brand, gender, and size should not be mentioned.
  • Special characters should be avoided, and the use of commas as separators is preferred – if needed.
  • It should contain no more than 50 characters.
• Shop article SKU - the product's SKU, usually the Merchant product number.

All products (optional)

• 360 image 01-26 - the product's 360-degree images. The maximum file size is 10 MB. This attribute is not currently in use and should not be mapped. 
• Animation image 01-48 - the product's animation images. The maximum file size is 10 MB. This attribute is not currently in use and should not be mapped. 
• Clap ID - this attribute is not currently in use and should not be mapped. 
• Concept number - this attribute is not currently in use and should not be mapped. 
• Image 2-11 - the product's additional images. For the requirements, check out Main image.
• Image dimensions - the image indicating the product's dimensions. The maximum file size is 10 MB.
• Image energy label - the product's energy label.
• Installation instructions - the product's instruction manual in PDF. The maximum file size is 15 MB.
• Master product alternative image 1-10 - the product's additional images. 
• Master product main image - the master product's main image. 
• Product description English - the product's description in English.
• Product publication ID (ID500/ID600) - the publication ID for the product. Contact La Redoute if you are not sure which ID to use. 
• Product title English - the product's title in English.
• Product alt cod - This attribute is not currently in use and should not be mapped. 
• Reparability index - the product's repairability index document in PDF. The maximum file size is 15 MB.
• Trigger synchro Semarchy timestamp - used internally by La Redoute. You can leave this attribute unmapped.
• URL video - the product's video.

Offer

The only mandatory offer attributes on La Redoute are Price and VAT (%).

Optional

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Eco contributions - a list of the eco-taxes applying to your product, in the format Producer identifier + Eco contribution amount. Multiple eco-taxes can be separated by using a comma. 
• Product tax code - the tax code that applies to specific product categories, which are eligible for a lower VAT rate. E.g.: children's clothing, books, and medical equipment.
• Eco-part - eco participation, as refers to the costs related to recycling, waste management, disposal of old products, etc. This attribute is mandatory when selling domestic appliances and electronic equipment. E.g.: WEEE, DEA, etc. 
• RCP - refers to the Private Copying Levy (Redevance Copie Privée), an additional tax levied on the sale of devices with internal storage. This attribute is mandatory if you are selling digital storage devices, e.g.: USB keys, external hard drives, smartphones, etc. 

The following offer attributes are common to some Mirakl-based marketplaces, particularly in France and Germany:

• ECO #1-5 - Amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 - EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 - Producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to Mirakl-based marketplaces:

• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable.
• Minimum quantity alert - map this attribute to receive a notification from ChannelEngine if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. Below you can find the codes used by this marketplace:

Code	Label	Description
XXS	XXS parcel	XXS parcel
XS	XS parcel	XS parcel
S	S parcel	S parcel
M	M parcel	M parcel
L	L parcel	L parcel
XL	XL parcel	XL parcel
2XL	2XL parcel	2XL parcel
3XL	3XL parcel	3XL parcel
4XL	4XL parcel	4XL parcel
5XL	5XL parcel	5XL parcel

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise the offer is not exported, and errors are shown on the Validation and feedback tab.
• If your discounted price is not lower than the base price, it is not exported.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise the export is broken.
• If you do want to set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on La Redoute. However, you can map your carrier to a specific list of carriers maintained by La Redoute. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, contact La Redoute.

Note that if you select Unknown as the carrier, you still need to provide a working tracking code.

Pricing

La Redoute requires prices to be submitted in EUR. If you do not have pricing attributes in EUR, you must set up a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products – check the Listed products page for more information.

You can either filter on Channel status (select Invalid to show all products that ChannelEngine has not exported, such as products with an empty GTIN or that currently do not exist on the marketplace) or use the Validation and feedback tab to see all known errors for specific products.

For detailed status reports, go to the Mirakl back-end. Their reports contain specific errors if a product or product offer cannot be created. To find them, go to My inventory, Import from file, Track offer imports/Track product imports. By hovering over the 'i' under the Status section, you can see how many products in the file were processed correctly and how many had errors, etc.

If there are errors, the last column shows a downloadable file in which they are listed. The same goes for the product file import, but this can contain multiple files because processing goes through several systems. There is also a manual check of your submitted content, which, once approved, goes to staging as well. Note that you need to map as much as possible to prevent products from not being created.

Additional information

Order extra data

Keys	Conditional*	Description
contact-phone	Yes	Téléphone contact (contact phone number)
vat-rate	Yes	Taux de TVA appliqué à la ligne de commande (VAT rate applied to the order line)
vat-product-amount	Yes	Montant de la TVA liée à la valeur du produit de la ligne de commande (VAT amount linked to the product value of the order line)
vat-shipping-amount	Yes	Montant de la TVA liée à la valeur des frais de livraison de la ligne de commande (Amount of VAT linked to the value of the delivery costs of the order line)

* Conditional fields are only displayed if the marketplace provided a value. 

Custom refund reasons

La Redoute	ChannelEngine
Reason.REFUND_NOTRECEIVED	WRONG_ADDRESS
Reason.REFUND_REFUSED	REFUSED
Reason.REFUND_DISPUTE	NOT_COLLECTED
Reason.REFUND_MISSING	none
Reason.REFUND_DAMAGED	REFUSED_DAMAGED
Reason.REFUND_FEEDBACK	none
Reason.REFUND_DISAGREE	none
Reason.REFUND_DEFECTIVERECEIPT	PRODUCT_DEFECT
Reason.REFUND_WRONGITEM	TOO_MANY_PRODUCTS, WRONG_PRODUCT, WRONG_SIZE
Reason.REFUND_DEFECTIVEUSE	none

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes