La Redoute: marketplace guide

About this guide

This is a ChannelEngine guide on the Roubaix-based marketplace La Redoute. Here you can find information on how to request a La Redoute account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

Additional information

FAQs

Commercial information

Founded	1837
Founder	Joseph Pollet
Headquarters	Roubaix, France
Area served (orders)	France
Area served (shipments)	all EU countries
Revenue	circa EUR 1 billion (2022)
Number of monthly visits	circa 9 million
Website	La Redoute
Setup cost	none
Commission	depends on the category, but the standard commission rate is 17%
Other costs	EUR 49.90/month
Payment	every 1st, 11th, and 21st of the month (payments are processed 30 days after the order is shipped)
Product categories	cooking, DIY/gardening, electronics, erotic products, fashion, furniture/interior design, games/toys, household appliances, jewelry/watches, kids/babies, pets, shoes, bags, luggage
Input language	French
Input currency	EUR
Content creation	yes
Minimum number of SKUs	100, but this may vary depending on the category
Advertisement options	yes
Profile on ChannelEngine	La Redoute

How to request an account

To start selling on La Redoute, go to their page for merchants (in French) and fill out the form.

Note that you must submit your product feed to La Redoute for for a quality review. In addition, it may take up to six months before you are approved to go live on the marketplace. If the integration is not completed after this period, La Redoute may put your integration on hold – resulting in the termination of the contract.

Associated costs

La Redoute does not charge a setup fee, but it does charge a monthly fee of EUR 49.90 per month. It also charges a commission on sales which varies per category, but the standard rate is 17%.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Cancelations (marketplace)
Cancelations (merchant)	Returns (marketplace)
Returns (merchant)	Repricing
Carrier mapping	Refurbished products
Shipments	Marketplace fulfillment service
HTML formatting	Sales channels*
Multiple stock locations
Orders
Product variations (size/color)
Bundles
Invoice uploads
Settlements

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, though not every channel includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Fill in the Stock settings.
7. Finish the Activation.
8. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

La Redoute is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, go to Advanced settings. Then, select one option from the dropdown menu in the Enable invoice uploading field, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, ChannelEngine automatically generates an invoice and attaches it to the shipment before exporting the shipment.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, ChannelEngine exports the shipment – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, ChannelEngine only exports the shipment if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, ChannelEngine takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: upload merchant invoices.

Categorization

Categorization on La Redoute is straightforward, and all categories and attributes are listed in English. However, you must submit your content in French.

Mappings

Content

All products (required)

• Brand - the product's brand.
• EAN - the product's unique identifier.
• Main image - the product's main image. Note that you need at least three images. The other requirements are:
  • Background - bright grey or white.
  • File size - 10 MB at most.
  • Format - ideally squared. Images with a landscape orientation are not allowed.
  • Resolution - at least 1,200 pixels on one side.
  • No logos, text, watermarks, or pictograms.
• Parent product ID - the product's parent ID, which can be used to group product variants together. When mapping standalone products, use the product's own Merchant product number.
• Product description French - the product's description in French. HTML tags are supported. The requirements are:
  • At least 500 characters.
  • Factual, attractive, and sales-oriented.
  • Legally-required information relevant to the product's category must be included. E.g.: the product's detailed composition.
  • Non-mandatory information, such as care instructions and height/size worn by the model, have a positive impact on conversion.
• Product title French - the product's title in French. The requirements are:
  • It must be in correct French.
  • The first letter must be capitalized, as well as the full-style name.
  • It must start with the product category, end with the style name, and include product details (e.g.: shape, fit, material, etc.).
  • Age, brand, gender, and size should not be mentioned.
  • Special characters should be avoided, and the use of commas as separators is preferred – if needed.
  • It should contain no more than 50 characters.
• Shop article SKU - the product's SKU, usually the Merchant product number.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting product data. You can select from the following export strategies:
  • Yes - export all product content to the marketplace, including the EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.

  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     

    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• 360 image 01-26 - the product's 360-degree images. The maximum file size is 10 MB. This attribute is not currently in use and should not be mapped. 
• Animation image 01-48 - the product's animation images. The maximum file size is 10 MB. This attribute is not currently in use and should not be mapped. 
• Clap ID - this attribute is not currently in use and should not be mapped. 
• Concept number - this attribute is not currently in use and should not be mapped. 
• Image 2-11 - the product's additional images. For the requirements, check out Main image.
• Image dimensions - the image indicating the product's dimensions. The maximum file size is 10 MB.
• Image energy label - the product's energy label.
• Installation instructions - the product's instruction manual in PDF. The maximum file size is 15 MB.
• Master product alternative image 1-10 - the product's additional images. 
• Master product main image - the master product's main image. 
• Product description English - the product's description in English.
• Product publication ID (ID500/ID600) - the publication ID for the product. Contact La Redoute if you are not sure which ID to use. 
• Product title English - the product's title in English.
• Product alt cod - This attribute is not currently in use and should not be mapped. 
• Reparability index - the product's repairability index document in PDF. The maximum file size is 15 MB.
• Trigger synchro Semarchy timestamp - used internally by La Redoute. You can leave this attribute unmapped.
• URL video - the product's video.

Offer

The only mandatory offer attributes on La Redoute are Price and VAT (%).

Optional

• Eco contributions - a list of the eco-taxes applying to your product, in the format Producer identifier + Eco contribution amount. Multiple eco-taxes can be separated by using a comma. 
• Eco-part - eco participation, as refers to the costs related to recycling, waste management, disposal of old products, etc. This attribute is mandatory when selling domestic appliances and electronic equipment. E.g.: WEEE, DEA, etc. 
• RCP - refers to the Private Copying Levy (Redevance Copie Privée), an additional tax levied on the sale of devices with internal storage. This attribute is mandatory if you are selling digital storage devices, e.g.: USB keys, external hard drives, smartphones, etc. 

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc.
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.
• Category-specific ECO attributes - depending on your sales country, you might be required to map additional ECO attributes for products in specific categories. Review which ECO attributes to map within each category.

If pricing v2 is activated in your environment, you will see the following offer attributes, which are common to all Mirakl-based marketplaces:

• Allow promotion below min price - set it to ‘true’ to allow the promotion price to drop below your product's minimum price. To learn more, check out the article ChannelEngine: promotions.
• Strike price - the regular selling price. Use it in combination with the Price attribute to set up a discount/strikethrough pricing. To learn more, check out the 'Working with discounts' section of this article. 
• Additionally, the Fee groups attribute appears in Mappings, Fee group mappings, if pricing v2 is activated. Map the marketplace fee group ID of the product there.  

The following offer attributes are also common to all Mirakl-based marketplaces:

• Discount start date - the date from which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow American month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-25 15:30:00 +01 will start your discount on 25 October 2026 at 3:30 PM, one hour ahead of UTC time.
• Discount end date - the date until which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow American month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-30 23:59:59 +01 will end your discount on 30 October 2026 at 11:59 PM and 59 seconds, one hour ahead of UTC time.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute. This attribute only applies if you use pricing v1.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Leadtime to shipment - the number of days before you ship the product. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map the shipping class using the marketplace’s codes and not with the labels that are visible in the partner portal's user interface. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
XXS	XXS parcel	XXS parcel
XS	XS parcel	XS parcel
S	S parcel	S parcel
M	M parcel	M parcel
L	L parcel	L parcel
XL	XL parcel	XL parcel
2XL	2XL parcel	2XL parcel
3XL	3XL parcel	3XL parcel
4XL	4XL parcel	4XL parcel
5XL	5XL parcel	5XL parcel

Working with discounts

These instructions apply to most Mirakl marketplaces. If there are any exceptions on this marketplace, these are noted below. 

Pricing v1

• To set up a discount, map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. For example, a value of 2 indicates that the buyer must purchase two or more products at the same time to benefit from the discount.

Pricing v2

• To set up a discount, in the Offer mappings step, map the Strike price attribute to your regular price. Then, map the Discount start date and Discount end date attributes to indicate the start and end dates of your discount.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped. To learn how to set up a bulk discount, check out Bulk discounts.
• In the Pricing step, go to Price rules. Map the Price attribute to the discounted price. Both Min. price and Base price fields must be mapped. Note that ChannelEngine exports the higher of the two values – typically the Base price. To learn more, check out ChannelEngine: price rules v2.
• The Price and Strike price attributes cannot be mapped with the same value. ChannelEngine only sets a discount if the value in Price (Base price) is lower than the value in Strike price.
• If set up correctly, your product displays a discount label and a strikethrough price on the channel.

Carrier

Carrier mapping is not required on La Redoute. However, you can map your carrier to a specific list of carriers maintained by La Redoute. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, contact La Redoute.

Note that if you select Unknown as the carrier, you still need to provide a working tracking code.

Pricing

La Redoute requires prices to be submitted in EUR. If you do not have pricing attributes in EUR, you must set up a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products, check the Listed products page for more information. Use the Channel status filter or the Validation and feedback tab to view all known errors for specific products.

If you see either of the below statuses, refer to the article ChannelEngine: why is my product listed as 'Product not found' in the inventory report?:

• Product not found in inventory report
• Product not in offer file

Products that ChannelEngine has failed to export are shown as Invalid, e.g.: products with an empty GTIN or that do not yet exist on the marketplace.

Alternatively, download the error report generated by Mirakl. To do so:

1. Log onto the Mirakl platform and go to Catalog, Product imports.
2. Identify the latest report and click the See details button.
3. Download the CSV file Non-integrated products report.

Additional information

Order extra data

Keys	Conditional*	Description
contact-phone	Yes	Téléphone contact (contact phone number)
vat-rate	Yes	Taux de TVA appliqué à la ligne de commande (VAT rate applied to the order line)
vat-product-amount	Yes	Montant de la TVA liée à la valeur du produit de la ligne de commande (VAT amount linked to the product value of the order line)
vat-shipping-amount	Yes	Montant de la TVA liée à la valeur des frais de livraison de la ligne de commande (Amount of VAT linked to the value of the delivery costs of the order line)

* Conditional fields are only displayed if the marketplace provided a value. 

Custom refund reasons

La Redoute	ChannelEngine
Reason.REFUND_NOTRECEIVED	WRONG_ADDRESS
Reason.REFUND_REFUSED	REFUSED
Reason.REFUND_DISPUTE	NOT_COLLECTED
Reason.REFUND_MISSING	none
Reason.REFUND_DAMAGED	REFUSED_DAMAGED
Reason.REFUND_FEEDBACK	none
Reason.REFUND_DISAGREE	none
Reason.REFUND_DEFECTIVERECEIPT	PRODUCT_DEFECT
Reason.REFUND_WRONGITEM	TOO_MANY_PRODUCTS, WRONG_PRODUCT, WRONG_SIZE
Reason.REFUND_DEFECTIVEUSE	none

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and on the Mirakl platform?
No. Mapping attributes on the Mirakl marketplace platform interferes with ChannelEngine's content export. Therefore, it is recommended to categorize and map content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?
Chances are that you are receiving the feedback. However, different types of error reports can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and the conventional reports have been fully processed by ChannelEngine. If there are no errors to report, no new reports are generated.