ChannelEngine: what currency is used on orders?

About this article

This article describes which currencies are used on ChannelEngine, depending on the marketplaces you work with and your configured settings.

Table of contents

Introduction

Currencies used on orders

Converting to your default currency

Currency conversions via the Merchant API

Introduction

ChannelEngine receives orders from marketplaces in their local currency. If a marketplace currency differs from your account's default currency, ChannelEngine automatically converts the order totals. This article explains how that conversion works, where to view the results, and how to retrieve the correct currency totals via the Merchant API.

Currencies used on orders

By default, marketplaces submit orders to ChannelEngine in their local currency. E.g.: if you receive an order from Amazon UK, which uses GBP, the original prices are in GBP. If your account is set to a different default currency, such as EUR or USD, ChannelEngine automatically converts the currency totals to your default currency. Your default currency is set when your ChannelEngine account is created and can only be changed by a ChannelEngine employee.

Converting to your default currency

When ChannelEngine converts the order totals from the marketplace currency to your default currency, it uses the exchange rates of the European Central Bank (ECB). The exchange rates are updated once a day.

You can view your order totals in the original and default currencies on the Order details page of a specific order.

The converted amount in your default currency appears in a larger font. The original marketplace price and currency appear below it in a smaller font.

The order total that is submitted to your connected merchant system is in your default currency, e.g.: EUR 45.68 in the example above.

Currency conversions via the Merchant API

If you use the Merchant API to enhance your accounting administration, make sure to use the correct values:

• For your converted currency, use the values without the Original prefix 
• For the original marketplace currency, use the values with the Original prefix.

If the marketplace's original currency and your default currency are the same, the order values match across original and non-original fields.

{
 "Id": 2406,
 "ChannelName": "Amazon.co.uk",
 "ChannelOrderSupport": "SPLIT_ORDER_LINES",
 "ChannelOrderNo": "202-0306171-XXXXXXX",
 "Status": "IN_PROGRESS",
 "SubTotalInclVat": 40.54,
 "SubTotalVat": 7.03,
 "ShippingCostsVat": 0.89,
 "TotalInclVat": 45.68,
 "TotalVat": 7.92,
 "OriginalSubTotalInclVat": 34.99,
 "OriginalSubTotalVat": 6.07,
 "OriginalShippingCostsInclVat": 4.43,
 "OriginalShippingCostsVat": 0.77,
 "OriginalTotalInclVat": 39.42,
 "OriginalTotalVat": 6.84
}