ChannelEngine: order documents

About this article

This article describes the documents that you can retrieve from and upload to orders. 

Table of contents

Introduction

Overview

Automatic retrieval on ChannelEngine

Manual downloads 

Manual uploads

Introduction

When you receive orders (or returns) for your products, the channels where your products were sold might supply you with important documents that you should use when shipping the order to the buyer, such as:

• Shipping labels
• Return labels
• Invoices from the channel
• Packing slips
• Fiscal notes

ChannelEngine automatically imports the above documents, when available with an incoming order, into the web interface at Orders, Documents. The same documents are also visible within a given order's details page.

Meanwhile, you may need to comply with additional shipping requirements by supplying a proof of delivery certificate to the channel or sending your own invoice with the shipment. You can upload the following documents to an existing order:

• Merchant invoice
• Proof of delivery

Overview

If a given channel sends a relevant order document with an order, then ChannelEngine imports the document into the web interface. Find the available documents within the order's specific details page, or view a full overview of available documents across all orders and all channels at Orders, Documents. 

In the Documents overview, you see a full list of documents that are either ready to download for processing in your forthcoming shipments or are (waiting to be) exported to a channel, as an update to a given order. 

Each document line item contains the following information:

• Order ID - the order ID on ChannelEngine.
• Channel - the channel where the order was placed.
• Channel order no. - the order number on the channel.
• Document no. - the unique document ID. 
• Date - the timestamp when the document was first available to download/was exported to the channel/was created.
• Type - the document type, e.g.: Merchant invoice, Shipping label. 
• Linked with - indicates if the document is linked with an order or a return.
• Source - indicates if the channel generated the document or you generated the document.
• Status - for merchant invoices and proofs of delivery, indicates if the document was exported to the channel.

At the end of each line item, there is a download button. 

Automatic retrieval on ChannelEngine

ChannelEngine automatically retrieves the following documents from orders, if the channel makes them available:

• Shipping labels
• Return labels
• Invoices from the channel
• Packing slips
• Fiscal notes

Manual downloads

It is possible to manually download the following order documents:

• Shipping labels
• Return labels
• Invoices from the channel
• Packing slips
• Fiscal notes

Manually download your order documents within the order itself or at Orders, Documents.

For guidance on downloading localized ChannelEngine-generated invoices and packing slips directly from Orders, Order details, check out ChannelEngine: automated VAT invoices.

Alternatively, download your order documents via the Merchant API. For guidance on using the Merchant API to download your order documents, check out Merchant API: orders.

Manual uploads

It is possible to manually upload, via the web interface or Merchant API, the following order documents:

• Merchant invoice
• Proof of delivery

For guidance on uploading a merchant invoice via the web interface and the Merchant API, check out ChannelEngine: upload merchant invoices.

For guidance on uploading a proof of delivery via the web interface, check out ChannelEngine: shipments.

For guidance on uploading a proof of delivery via API, check out Merchant API: shipments.