ChannelEngine: how do I remove a channel?

About this article

This article describes how to remove a channel on ChannelEngine.

Removing products

When you remove a channel from your ChannelEngine environment, the products listed on that channel are not automatically deleted. Products will remain online and are still available for sale, but you cannot see those orders on ChannelEngine. 

Therefore, before you delete a channel, you must first remove the products by:

• Deleting your product selection from the Product selection step (and wait for at least an hour)
  or
• Manually removing products on the backend of that channel

Removing channels

To remove a channel:

1. On ChannelEngine, go to the channel that you want to remove. 
2. In Product selection, remove your product selections from the channel.
3. In Setup, scroll down to the bottom of the page and click Remove channel.
4. Click Confirm to remove the channel from your ChannelEngine account. 

Consequences

It is crucial to first remove the products listed on the channel, and only then click Remove channel. If you fail to do this, the connection between the channel and ChannelEngine breaks – which causes the following issues:

• The products you have currently listed on the channel remain active.
• Any open orders you have on the channel remain open and cannot be updated.