ChannelEngine: how do I check the operational status of the platform?

About this article

This article describes how to check ChannelEngine's current system status, review past incidents, and subscribe to status updates.

Table of contents

Introduction

See current status

Read incident updates

Check the status history

Subscribe to updates

Introduction

The status page is the central place to check whether the ChannelEngine platform is running as expected. It shows the current status, details of ongoing incidents, and a history of past incidents.

Check the status page if you notice slow performance, errors, or unexpected behavior on ChannelEngine. Subscribe to get notified when an incident occurs, so you do not need to check the page manually.

The status page is available at status.channelengine.com. You do not need to sign in to view it.

See current status

To see the current status of ChannelEngine, follow the steps below.

1. Go to status.channelengine.com.

2. Check the banner at the top of the page, which summarizes the overall status. E.g.: All Systems Operational means that no issues are currently reported.

   

3. Below the banner, check the status of ChannelEngine in the component list.
4. If an incident is ongoing, click its title to see the details.

The following statuses can appear:

• Operational - ChannelEngine works as expected.
• Degraded performance - ChannelEngine is available but slower than usual.
• Partial outage - some functionality is unavailable.
• Major outage - ChannelEngine is largely unavailable.
• Maintenance - ChannelEngine is undergoing planned maintenance.

Read incident updates

Each incident has a title, a description of the impact, and a timestamp. As ChannelEngine works on the issue, the description is updated and labeled with the current stage of the incident:

• Investigating - the investigation is in progress.
• Identified - the cause is identified.
• Monitoring - a fix is applied and ChannelEngine is checking that it works.
• Resolved - the issue is successfully resolved.

Incident descriptions also state which parts of ChannelEngine are affected, and which are not. E.g.: an incident can affect the web interface, while APIs and background synchronization keep working.

Check the status history

To review past incidents, for example, to find out what caused a disruption you noticed, follow the steps below.

1. On the status page, scroll to Past incidents. This section lists the most recent days and the incidents reported on each day.

   

2. To see older incidents, scroll to the bottom of the page and click Incident history.
3. On the Incident history page, review the incidents grouped by month. A month without incidents displays No incidents reported for this month.
4. To view earlier or later months, use the arrows next to the date range at the top of the page. The page shows three months at a time.
5. To see the full timeline of an incident, click its title.
6. To go back to the current status, click Current status at the bottom of the page.

Each entry in the history shows the incident title, a short summary of the resolution, and the start and end time. E.g.:

• Title: ChannelEngine Vendor and ConnectEngine Temporarily Unavailable
• Summary: ChannelEngine Vendor (Recovery Management) was brought back online.
• Duration: Oct 21, 12:00 - Oct 22, 11:40 CEST

Subscribe to updates

Subscribe to get notified whenever ChannelEngine updates or resolves an incident.

You can choose how you want to receive notifications:

• Email
• Slack
• Microsoft Teams
• Atom or RSS feed
• A single incident

To start, go to status.channelengine.com and click Subscribe to updates in the top right corner.

Subscribe by email

1. Select the email option.
2. Enter your email address and click Subscribe via email.
3. Open the confirmation email and click the confirmation link.

Subscribe in Slack

1. Select the Slack option.
2. Click Subscribe via Slack.

3. You are redirected to the Allow Status page to access Slack window. Authorize the connection, if requested.

   

4. Select the workspace where you want to use the status page.
5. Choose the Slack channel for the notifications.
6. Click Allow.

The selected Slack channel receives incident updates and maintenance status messages.

Subscribe in Microsoft Teams

1. In Microsoft Teams, get the webhook URL of the channel that should receive notifications. For instructions, see Set up Microsoft Teams integration.
2. On the status page, select the Microsoft Teams option.
3. In the Channel's Webhook URL field, paste the URL.
4. Click Subscribe via Teams.

The Teams channel receives incident updates and maintenance status messages.

Subscribe with an Atom or RSS feed

To follow updates in a feed reader (e.g.: Feedly, Inoreader, NetNewsWire, or Old Reader), add one of the following feed URLs:

• Atom: https://status.channelengine.com/history.atom
• RSS: https://status.channelengine.com/history.rss

Check the feed reader documentation for the exact instructions on where to add the URL.

Subscribe to a single incident

If you only want updates about one incident, subscribe to it directly.

1. On the status page, find the incident.
2. Next to the incident title, click Subscribe.
3. Enter your email address and confirm.

You receive an email each time the incident is updated.