Manor: marketplace guide

This is a ChannelEngine guide on the Basel-based marketplace Manor. Here you can find information on how to request a Manor account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

FAQs

 

 

Commercial information

Founded	1902
Founder	Ernest Maus, Henri Maus, Léon Nordmann
Headquarters	Basel
Area served (orders)	Globally
Area served (shipments)	Switzerland
Revenue	circa CHF 112 million (2023)
Number of monthly visits	circa 2 million
Website	Manor
Setup cost	none
Commission	varies by category
Other costs	CHF 39.00/month
Payment	thrice/month, every 1st, 11th, 21st
Product categories	baby and child, beauty, cameras, DIY, fashion, garden, household appliances, jewellery, furniture, phones, multimedia, toys, games, office supplies, sportswear, sports equipment, wines and spirits
Input language	French, German, Italian
Input currency	CHF
Content creation	yes
Minimum number of SKUs	yes
Advertisement options	no
Profile on ChannelEngine	Manor

How to request an account

To start selling on Manor, the following requirements apply:

• Paid customs fees for orders above CHF 65.00.
• Product content in German and French.
• Customer support in German and French.
• Lead time between 3 and 5 days.
• Swiss VAT number or a fiscal representative if your turnover is above CHF 100.000 in Switzerland.

If you are interested in selling your products on Manor, please contact Manor's business development team at yves.latrubesse@manor.ch (French, German).

Associated costs

Manor does not charge a setup fee. However, it does charge a monthly fee of CHF 39.00 and a commission fee that varies depending on the product's category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Sales channels*
Orders	Refurbished products
Shipments	Repricing
Cancelations (merchant)	Cancelations (marketplace)
Returns (merchant)	Returns (marketplace)
Carrier mapping	Marketplace fulfillment service
HTML formatting
Multiple stock locations
Product variations (size/color)
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

 

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

 

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Manor is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

 

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Mappings

Content

All products (required)

• Brand - select the product's brand. If a brand is missing, please contact Manor.
• Name (FR, DE) - the product's name in French and German. The maximum number of characters is 255 and HTML tags are not supported.
• Product main image - the product's main image. Two product images are required, however, three images are recommended. The image requirements are:
  
  • Aspect ratio - 1:1 (square) is recommended. Rectangle is accepted only if the background is white or transparent.
  • Background - white, transparent, neutral.
  • Recommended dimensions - 2000x2000 px.
  • Minimum dimensions - 700x700 px.
  • Maximum dimensions - 6000x6000 px.
  • Size - 10 MB
  • Product must be centered and cover 60-90% of image.
  • File format - JPEG (RGB).
• Shop SKU - the merchant's unique identifier or SKU for the product. On ChannelEngine, this is usually your Merchant product number.

All products (optional)

• Color - select the product's main color.
• Description (FR, DE, IT) - the product's description in French and German are required. Italian is optional. There is no maximum number of characters and HTML tags are supported. 
• Material 1-3 - select the product's material. You can select up to three materials.
• Material declaration type 1-3 - select the corresponding part of the product, e.g., filling, inside, outside, for each material mapped.
• Material percentage type 1-3 - the proportion of each material for each part of the product as a percentage, enter a numeric value.
• Name (IT) - the product's name in Italian. The maximum number of characters is 255 and HTML tags are not supported.
• Additional image 1-3 - additional images for the product, following the requirements stated for Product main image.
• Product tax - select the product's tax rate based on its classification under Swiss tax rules.
• Variant group code - the parent product's SKU. This is the reference that groups product variations together. This attribute is used to build product relationships on Mirakl.

Offer

Required

• Price - the product's selling price.
• EAN - the unique 13-digit EAN/GTIN of the product. 

Optional

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

 

Code	Label	Description
S	Small	Small items less than 1 kg, with dimensions less than 1 meter (L x W x H)
M	Medium	50 g envelope, with dimensions 125 x 235 mm
L	Large	Large items between 3 and 5 kg, with dimensions less than 1 meter (L x W x H)
XL	Extra large	Extra large items' weight greater than 20 kg, with dimensions greater than 1 meter (L x W x H)
XS	Extra small	Extra small items' weight less than 1 kg, with dimensions less than 1 meter (L x W x H)
Envelope	Envelope	50 g envelope, with dimensions less than 125 x 235 mm
Free shipping	Free shipping	Logistic class relevant for all free shipping offers and products
Bulk	Bulk	This logistic class applies to big products, where the merchant  is required to have the customer's phone number

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on Manor. However, you can map your carrier to a specific list of carriers maintained by Manor. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, please contact Manor.

Pricing

Manor requires prices to be submitted in CHF. In addition, Switzerland uses only denominations of 5 (0.05) cents and higher. Therefore, you must round prices to the nearest 0 or 5. E.g.: CHF 9.99 is not accepted, you must round the price to either CHF 9.90 or CHF 9.95.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes