Shop Apotheke: marketplace guide

About this guide

This is a ChannelEngine guide on the online drugstore Shop Apotheke. Here you can find information on how to request a Shop Apotheke account, how to configure this marketplace on ChannelEngine, and what the specific requirements are.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

How to request an account

To start selling on Shop Apotheke, create an inbound request via Mirakl Connect or contact the marketplace via email. Note that Shop Apotheke does not support sales channels; therefore, a new contract must be signed for each additional country or region you intend to operate in. 

Shop Apotheke may request that you send your product feed to them upfront for review by their onboarding team before your shop can be set up. To generate a product feed URL, go to the Product selection page and create a selection of products you want to offer on Shop Apotheke. More information can be found in the article ChannelEngine: product selection. 

Associated costs

Shop Apotheke does not charge a setup fee, but there is a monthly fixed cost of 39.00 EUR per month. In addition, there is a category-based commission charged at a rate to be discussed with the marketplace upon registering as a seller. 

Marketplace features

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, though not every channel includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Fill in the Stock settings.
7. Finish the Activation.
8. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Shop Apotheke is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, go to Advanced settings. Then, select one option from the dropdown menu in the Enable invoice uploading field, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, ChannelEngine automatically generates an invoice and attaches it to the shipment before exporting the shipment.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, ChannelEngine exports the shipment – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, ChannelEngine only exports the shipment if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, ChannelEngine takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: upload merchant invoices.

Mappings

Attributes in Shop Apotheke are listed in German. 

Content

All products (required)

• Einheit (Unit) - the unit of measurement, selected from a list of fixed values. E.g.: g, l, ml. 
• Hauptbild (Main image) - the product's primary image. The requirements are:
  • Background - white
  • File format - JPD, PNG, WEBP
  • Resolution - 1,000x1,000 px
  • Minimum resolution - 450x450 px
  • Recommended resolution - 1,000x1,000 px
  • Maximum size - 5 MB
  • Format - square
• Langbeschreibung HTML (Long description) - the product's main description, listing all relevant key features. Simple HTML tags are supported, such as p, br, strong, ul, ol, em, and table.
• Marke (Brand) - the brand of the product. 
• Menge (Quantity) - the number of products in the retail unit. A maximum of three numbers can be displayed, separated by an 'x' – decimal numbers must be separated by a comma (,).
• Product-ID/Shop SKU- the merchant's unique identifier or SKU for the product. On ChannelEngine, this is usually your Merchant product number. The maximum number of characters is 40.
• Produktname Shop (Product name store) - the product's title. The maximum number of characters allowed is 100, and HTML tags are not supported. Quantities are also not allowed.

The following required attribute is common to all Mirakl-based marketplaces:

• Export strategy - choose a strategy for exporting product data. You can select from the following export strategies:
  • Yes - export all product content to the marketplace, including the EAN (GTIN), category, and other mapped attributes. This option is ideal if you manage both product content and offers through ChannelEngine for the marketplace. Before you set this option, ensure that you map all required attributes.

  • No - do not export product content to the marketplace. Choose this option to keep the product content excluded from exports and only export the offers. This option is ideal if you do not want to export the product content yet, or you want to export only the product offers because the product content already exists on the marketplace.
     

    NB: the default export strategy is Yes, even if the Export strategy attribute is left unmapped.

All products (optional)

• Anwendung (Application) - instructions on how to use the product. E.g.: Apply it every morning to your face, after rinsing it with cold water.
• Bild 2 -6 (Images 2-6) - additional images for the product, following the requirements stated for Hauptbild (Main image). 
• Darreichungsform (Dosage) - the pharmaceutical dosage or product type. E.g.: lotion.
• EAN - the 14-digit EAN/GTIN. The main product identifier used by Shop Apotheke. 
• Eigenschaften (Characteristics) - any additional properties of the product. E.g.: lactose-free, vegan, fair trade, etc.
• FAM-ID/Gruppencode (Group code) - used to create product variations. The same grouping code should apply to all child products within the same product range. 
• Farbnummer [hexadezimal] (Color number [hexadecimal]) - the main color of the product in hexadecimal format. E.g.: 233D1D.
• Hersteller (Manufacturer) - the product's manufacturer name. E.g.: NAÏF CARE B.V.
• Kurzbeschreibung (Brief description) - a short description of the product. The maximum number of characters allowed is 120, and HTML tags are not supported.
• Produktgewicht inkl. Verpackung (Product weight incl. packaging) - the total weight of the product in grams. E.g.: 300.
• PZN (AT/DE) - or Pharmazentralnummer, only relevant for pharmaceutical products. E.g.: BE04173357.
• USP/Key facts - keywords related to the product's usage and main features. Simple HTML tags are supported, such as p, br, strong, ul, ol, em, and table.
• Verpackungsmaß (Packaging size) - the size of the packaging in cm. E.g.: 140x140x45.

Category-specific

• WEEE number/EDM number [country] - a valid WEEE or EDM number for each country where you sell electrical or electronic products. This requirement applies to Austria, Belgium, Germany, and Italy. 
   

Offer

All products

There is only one required offer attribute for Shop Apotheke, other than price:

• Produktsteuer (VAT) - the VAT rate that applies to the product. E.g.: 10, 13, 19, 20, 21, 7. 

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc.
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.
• Category-specific ECO attributes - depending on your sales country, you might be required to map additional ECO attributes for products in specific categories. Review which ECO attributes to map within each category.

If pricing v2 is activated in your environment, you will see the following offer attributes, which are common to all Mirakl-based marketplaces:

• Allow promotion below min price - set it to ‘true’ to allow the promotion price to drop below your product's minimum price. To learn more, check out the article ChannelEngine: promotions.
• Strike price - the regular selling price. Use it in combination with the Price attribute to set up a discount/strikethrough pricing. To learn more, check out the 'Working with discounts' section of this article. 
• Additionally, the Fee groups attribute appears in Mappings, Fee group mappings, if pricing v2 is activated. Map the marketplace fee group ID of the product there.  

The following offer attributes are also common to all Mirakl-based marketplaces:

• Discount start date - the date from which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow ISO month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-25 15:30:00 +01 will start your discount on 25 October 2026 at 3:30 PM, one hour ahead of UTC time.
• Discount end date - the date until which the product's sale price is valid, if applicable. Input the date as a fixed value. The date format is YYYY-MM-DD HH:MM:SS ZZ. All dates follow ISO month-day formatting, and all times follow 24-hour formatting in the UTC timezone. E.g.: 2026-10-30 23:59:59 +01 will end your discount on 30 October 2026 at 11:59 PM and 59 seconds, one hour ahead of UTC time.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute. This attribute only applies if you use pricing v1.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Leadtime to shipment - the number of days before you ship the product. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map the shipping class using the marketplace’s codes and not with the labels that are visible in the partner portal's user interface. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Logistic class codes

Working with discounts

These instructions apply to most Mirakl marketplaces. If there are any exceptions on this marketplace, these are noted below. 

Pricing v1

• To set up a discount, map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. For example, a value of 2 indicates that the buyer must purchase two or more products at the same time to benefit from the discount.

Pricing v2

• To set up a discount, in the Offer mappings step, map the Strike price attribute to your regular price. Then, map the Discount start date and Discount end date attributes to indicate the start and end dates of your discount.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped. To learn how to set up a bulk discount, check out Bulk discounts.
• In the Pricing step, go to Price rules. Map the Price attribute to the discounted price. Both Min. price and Base price fields must be mapped. Note that ChannelEngine exports the higher of the two values – typically the Base price. To learn more, check out ChannelEngine: price rules v2.
• The Price and Strike price attributes cannot be mapped with the same value. ChannelEngine only sets a discount if the value in Price (Base price) is lower than the value in Strike price.
• If set up correctly, your product displays a discount label and a strikethrough price on the channel.

Carrier

Carrier mapping is not mandatory on Shop Apotheke, but it is required that you provide a tracking URL and tracking code for all orders. You can map your carrier to allow for working tracking links in the back-end, as well as for the buyer. If your default carrier is missing, contact Shop Apotheke.

Pricing

While multiple currencies are available in offer mapping, Shop Apotheke currently only accepts prices in euros. Note that tax rates per product must be defined by providing a value for the mandatory content offer attribute Produktsteuer (VAT). 

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products, check the Listed products page for more information. Use the Channel status filter or the Validation and feedback tab to view all known errors for specific products.

If you see either of the below statuses, refer to the article ChannelEngine: why is my product listed as 'Product not found' in the inventory report?:

• Product not found in inventory report
• Product not in offer file

Products that ChannelEngine has failed to export are shown as Invalid, e.g.: products with an empty GTIN or that do not yet exist on the marketplace.

Alternatively, download the error report generated by Mirakl. To do so:

1. Log onto the Mirakl platform and go to Catalog, Product imports.
2. Identify the latest report and click the See details button.
3. Download the CSV file Non-integrated products report.

FAQs

How often does each task run on Mirakl-based marketplaces?
By default, Mirakl-based marketplaces follow the schedule below:

Can I map attributes on ChannelEngine and on the Mirakl platform?
No. Mapping attributes on the Mirakl marketplace platform interferes with ChannelEngine's content export. Therefore, it is recommended to categorize and map content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?
Chances are that you are receiving the feedback. However, different types of error reports can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and the conventional reports have been fully processed by ChannelEngine. If there are no errors to report, no new reports are generated.