Vendor: recovery settings

About this article

This article describes recovery settings in ChannelEngine’s Vendor module.

Table of contents

Introduction

Setup

Introduction

Your recovery settings enable you to choose the minimum and maximum invoice ages to include in your recovery process. According to best practice, Amazon Vendor advises waiting at least 35 days after your invoice is due before initiating a dispute. 

Meanwhile, invoices that are up to 5 years old are still eligible for dispute. (In the United States, invoices of up to 2 years old are eligible.) Set up your invoice age settings according to your agreement with Amazon Vendor, as every vendor’s situation is different.

Setup

To configure the age of invoices that are eligible for recovery automation, go to Vendor, Settings. For each Amazon Vendor channel on which you are active, a dedicated section appears. Expand the Settings section.

Configure the following fields:

• Waiting days after due date for shortages - the number of days to wait after your invoice is due before starting recovery automation for shortages.
• Waiting days after due date for price discrepancies - the number of days to wait after your invoice is due before starting recovery automation for price discrepancies.
• Maximum invoice age for shortages - the maximum age, in days, of an invoice after which it is no longer eligible for automated recovery of shortages.
• Maximum invoice age for price discrepancies - the maximum age, in days, of an invoice after which it is no longer eligible for automated recovery of price discrepancies.

General recovery settings

Use general settings to optimize how you send both manual and automated disputes to Amazon in Vendor, Settings. For each Amazon Vendor channel on which you are active, a dedicated section appears that contains three subsections:

• Automations - decide on your automation schedule: on which days and times of the week to automatically send disputes, the cap on the number of disputes, and the characteristics on which to select invoices for disputes. For guidance, check out Vendor: recovery automation.

• Open statements - specify the invoice date range to exclude from both the manual and automated recovery process, for either invoice shortages or price discrepancies. For guidance, check out Vendor: open statements.

• Settings - choose the minimum and maximum invoice ages for the recovery process. For guidance, check out Vendor: recovery settings.