Vendor: open statements

About this article

This article describes open statements in ChannelEngine’s Vendor module.

Table of contents

Introduction

Setup

Introduction

Open statements in Vendor enable you to specify the invoice date range to exclude from the recovery process for either invoice shortages or price discrepancies.

Sometimes, you receive blanket recovery payments from Amazon Vendor. When you receive recovery payments from Amazon Vendor that are not linked to a specific dispute that you have sent from ChannelEngine, these payments may cover numerous invoices.

In practice, you do not send disputes for these invoices again. In these scenarios, you specify a blackout period on ChannelEngine on invoice dates for which no disputes are sent from the system: open statements.

Setup

To set up open statements and specify a blackout period of invoices that are excluded from recovery automation, go to Vendor, Settings. For each Amazon Vendor channel on which you are active, a dedicated section appears. Expand the Open statements section. 

Click +Add open statement and configure the following fields:

• Title - enter a meaningful title for the blackout period, like ‘May 2025 invoices’.
• Type - select the type of automated disputes to stop, either Shortage or Price discrepancies.
• Period - specify the blackout period via the date picker, e.g.: 05/01/2025 to 05/31/2025.

General recovery settings

Use general settings to optimize how you send both manual and automated disputes to Amazon in Vendor, Settings. For each Amazon Vendor channel on which you are active, a dedicated section appears that contains three subsections:

• Automations - decide on your automation schedule: on which days and times of the week to automatically send disputes, the cap on the number of disputes, and the characteristics on which to select invoices for disputes. For guidance, check out Vendor: recovery automation.

• Open statements - specify the invoice date range to exclude from both the manual and automated recovery process, for either invoice shortages or price discrepancies. For guidance, check out Vendor: open statements.

• Settings - choose the minimum and maximum invoice ages for the recovery process. For guidance, check out Vendor: recovery settings.