Shopify channel: why is my order not imported?
ChannelEngine fetches Shopify orders from Shopify are fetched with the use of an order filter, to prevent having to filter through huge lists of orders every time ChannelEngine checks for new orders.
This filter's parameters are:
- The order is created in the last 7 days (from now).
- The order has the financial status Paid.
- The order has the status Open.
If the order does not comply with all three parameters, it will not turn up in the results and will never be imported in ChannelEngine. E.g.: if you have an order in Shopify that was set to paid after 3 days after creation, it will not appear in ChannelEngine.