bol: why are my orders automatically canceled?

About this article

This article explains why bol automatically cancels certain orders, and how ChannelEngine shows an order's cancelation status.

Table of contents

Introduction

How bol cancelations show on ChannelEngine

Introduction

bol automatically cancels orders that are not shipped by the shipment deadline. These shipment deadlines vary by shipment type and can be anywhere between hours and days from the time of the order. 

Therefore, process and ship orders via ChannelEngine before the given shipment deadline. Otherwise, the buyers may receive their product(s) and their money back, which leaves you with both a paid-out refund and lost inventory.

How bol cancelations show on ChannelEngine

When bol cancels an order, bol's cancelation is visible on the order and in Orders, Cancelations. Make sure to regularly check for cancelations on ChannelEngine, either via the web interface or the Merchant API.