Shopware 6: return tracking code

About this article

This article describes how you can configure return tracking codes on Shopware 6.

Introduction

Some marketplaces, such as Zalando, OTTO Market, and About You, require a return tracking code with a shipment. Since Shopware 6 does not support return tracking codes as a standard field, we recommend using the order custom fields feature to include this information.

Setup

On ChannelEngine

To enable the return tracking code synchronization:

1. Go to the Setup page of your Shopware 6 plugin.
2. Under Advanced settings, enable the Check for return tracking code setting.

On Shopware 6

Once the Check for return tracking code setting is enabled, ChannelEngine automatically creates a new custom field for the return tracking code in the order metadata section.

To create a shipment for marketplaces that require a return tracking code, enter the code in the respective custom field. If you do not provide the return tracking code, ChannelEngine rejects the shipment.

For marketplaces where a return tracking code is not required, ChannelEngine creates a shipment regardless of whether a return tracking code is provided or not.