Shopware 6: return tracking code

About this article

This article describes how to configure return tracking codes on Shopware 6.

Introduction

Some marketplaces, such as Zalando, OTTO Market, and About You, require a return tracking code with a shipment. Since Shopware 6 does not support return tracking codes as a standard field, use custom fields on the order to configure a return tracking code.

Setup

On ChannelEngine

To enable synchronizing a return tracking code with your shipments:

1. Go to the Setup step of your Shopware 6 plugin.
2. Under Advanced settings, enable the Enable check for return tracking code setting.

On Shopware 6

Once the Check for return tracking code setting is enabled, ChannelEngine automatically creates a new custom field for the return tracking code in the order metadata section. The new field is called Return tracking code.

To create a shipment for marketplaces that require a return tracking code, enter the code in the new custom field. 

Make sure you follow the respective marketplace's return tracking code requirements to ensure that the marketplace accepts the shipment. If the marketplace requires a return tracking code for the type of carrier that you use, then provide one as soon as you create your shipment on Shopware.