Zalando: PSERR_62 error

About this article

This article describes the PSERR_62 error, and how to troubleshoot it.

Introduction

When creating products on Zalando you may run into the PSER_62 error, i.e.: No available images or image download failed. This can happen even when the images are actually mapped within ChannelEngine, and available on zDirect .

Comparing the image URLs on zDirect with the mapped image URLs on ChannelEngine, you may notice a difference. ChannelEngine exports images saved on its CDN, allowing for the automatic setting of the images' height and width according to Zalando's guidelines. However, this is only done when the standard ChannelEngine image attributes are mapped to the media path fields.

Unfortunately you can run into the PSERR_62 error even when the image links open correctly. This is due to Zalando not processing images correctly at times, which is not something ChannelEngine can prevent. The image URLs must be provided to Zalando again, though Zalando only processes image URLs when there is a change in them.

Troubleshooting

As changing URLs is inconvenient, especially when dealing with thousands of images, Zalando suggests the addition of version parameters to the affected images' URLs. This can be done by changing the mapping to a fixed value, and adding a replacement tag. The fixed value should look like this:

{CE:ImageUrl}?version=1

This process does not break the image link itself, and, once the versioned URLs are exported, Zalando is triggered to process the images again.

Keep in mind that once the replacement tag is in place, ChannelEngine does not export its CDN images anymore. Therefore, your own images must meet Zalando's requirements – which can be found in their Image validation article.

If the PSERR_62 error persists even after the URLs are versioned, please contact either your integration manager at Zalando or, in case you are already past the integration stage, the applicable partner program support contact.