bol.com: why are my returns not being exported?

About this guide

This is a guide on why bol.com returns are not being correctly exported.

Why are my returns not being exported?

bol.com requires a return order to have the status unhandled. If the order status differs from this, it will result in the export failing, and the return status will not be exported from ChannelEngine and/or imported on bol.com.