ChannelEngine: why is my product listed as 'Product not found' in the inventory report?

About this article

This article explains the status Product not found in ChannelEngine's inventory reports.

Solution

The statuses Product not found in inventory report and Product not in offer file are often visible on the Listed products page. These statuses mean that the product passed validation (i.e.: all required mappings were filled out correctly) and should be exported, however, it was not in the last report ChannelEngine received from the marketplace. Therefore, it is not listed.

This omission can have various causes, such as:

• The report, which is usually only generated once every hour, was generated before the export of the offer. Therefore, the product was not yet listed when the report was generated.
• The offer was exported, but it has been removed manually.
• There was an error processing the product in the marketplace's back-end, which caused the product to not be listed.
• On Amazon, this can also mean the product simply does not exist yet, so no offer can be created on it.
• On Mirakl-based marketplaces, it can take days for products to be processed – and even manually checked, in some cases.

Usually, these statuses are updated automatically after the next successful export. However, if they remain visible for a longer period of time (e.g.: 3+ hours), contact ChannelEngine's Support team and provide them with specific information required to troubleshoot the issue – such as the SKUs or EANs it concerns. Note that finding out the cause of this status can take some time, especially when it comes to Amazon.