Cdiscount: what does "Failed to get STS token" mean?
About this article
This article provides further details on a possible error within the ChannelEngine integration with French marketplace Cdiscount.
"Failed to get STS token: Redirect"
When activating Cdiscount on ChannelEngine, you may see an error described as Failed to get STS token: Redirect.
A security token service (STS) is an authorization token required to perform certain operations, such as importing orders within the Cdiscount API. A Cdiscount endpoint is called by ChannelEngine to retrieve an STS, using the API credentials provided by you under the Setup page of the channel settings.
If this Failed to get STS token: Redirect message is returned, the provided API credentials are invalid – and ChannelEngine is not allowed to get an STS token. To resolve this, take the following steps:
- Log into the Cdiscount dashboard.
- Go to Settings, Your personal settings and bank details.
- Select the tab Connection information.
- Select the section Change your API connection settings, below the login/credentials for the dashboard. Either reset the API credentials there or double-check and copy-paste them to the ChannelEngine dashboard.
If the error remains and the credentials on both Cdiscount and ChannelEngine match, please contact Cdiscount's support to further investigate the issue.