ePRICE: marketplace guide

About this guide

This is a ChannelEngine guide on the Milan-based marketplace ePRICE. Here you can find information on how to request an ePRICE account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Activation
• Listed products

Commercial information

Founded	21 March, 2007
Founders	Paolo Ainio, Pietro Boroli, Raul Stella
Headquarters	Milan, Italy
Area served (orders)	Italy
Revenue	USD 128.9 million (2020)
Number of monthly visits	circa 4 million (2021)
Website	ePRICE
Setup cost	none
Commission	5-10%, depending on the category
Other costs	EUR 29.00/month
Payment	weekly
Product categories	media, electronics, sports equipment, toys, and more
Input language	Italian
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	no
Profile on ChannelEngine	ePRICE

How to request an account

To start selling on ePRICE, you need to create an account directly on their Marketplace website.

After you fill the form, an ePRICE account manager gets in touch with you. Provided that your request is approved, you are given an account.

By default, ePRICE's back-end is in Italian. You can change this by selecting your email address in the top right corner and selecting Lingua (Language).

Associated costs

ePRICE does not charge any setup fees, but it does charge a monthly fee of EUR 29.00, as well as a category-based commission ranging from 5% to 10%. For more information on this, consult ePRICE's commission table (PDF).

Marketplace features

Supported	Not supported
Product offers (EAN matching)	Marketplace fulfillment service
Product content	Automatic relationships
Orders	Repricing
Cancelations (merchant)	Cancelations (marketplace)
Shipments	Returns/refunds (marketplace)
Returns/refunds (merchant)	Sales channels*
Product variations (sizes/colors)
Carrier mapping
HTML formatting
Multiple stock locations
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

ePRICE is a Mirakl-based marketplace, so you can connect it to ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Categorization

Categorization is mandatory if you want to create or update existing product information on ePRICE. Both categorizations and mappings only result in updates if the content connection is enabled, and the relevant credentials have been entered (see the Setup section).

Although the categorization is straightforward, all categories are in Italian.

Mappings

Content

All products (required)

• External product ID - the most common practice is to map your EAN to this attribute. Make sure to use the correct value, matching the external_product_id_type.
• External product ID type - the type of the external_product_id. The options are EAN, ISBN, MPN, and UPC.
• Item name - the title of the product. Note that it must be in Italian.
• Item SKU - your SKU/Merchant product number.
• Main image URL - the location of the primary product image. Note that the URL must end with .jpg, .jpeg, .gif, or .png, otherwise it does not pass the validation. E.g.: https://feeds.channelengine.net/tas.jpg).
• Manufacturer - the brand or manufacturer of the product. E.g.: Lamborghini.
• Product description - the main product description, in Italian. This field has a maximum of 2,000 characters, and does not support HTML.
• Recommended browse nodes - identifies the lowest level category in the product tree. E.g.: Zaini (backpacks).
• VAT - the default VAT percentage. E.g.: 22%.
• Website shipping weight - the total weight, including the package, of the shipped product in grams or kilograms.
• Website shipping weight unit of measure - the unit of measurement used for the total weight. E.g.: g or kg.

All products (optional)

• Bullet point - insert highlights with the characteristics of the product.
• Family code - an alphanumeric code used to group product lines as variants of the same model. The term '5S' stands for a cellphone of the same brand, with the only difference being the color of the cover. E.g.: 5S.
• Family description - indicates the description or the specification that refers to the field Family code. E.g.: red.
• Fulfillment latency - the average number of days to prepare and ship the product once the order has been received. If you do not insert a value, the system automatically calculates two days for the preparation of the package. E.g.: 3.
• Generic keywords 1-5 - a keyword to refer to the product. E.g.: health.
• Item weight - the net weight of the product, indicated without decimals. The unit of measurement is indicated in the field Item weight unit of measure. E.g.: 150.
• Item weight unit of measure - the unit of measurement referred to the gross weight of the product. E.g.: g or kg.
• Other image URL 1-7 - additional product images. The supported formats are JPG, GIF, PNG, with a minimum of 500 px, a white background, and no watermarks or logos. Note that the URL must end with .jpg, .jpeg, .gif, or .png, otherwise it does not pass the validation.
• Part number - the vendor code, i.e.: the code created or assigned to the product by the vendor. It must contain a minimum of 5 and a maximum of 20 characters. In the absence of a part number, enter the EAN code. E.g.: SYNCMASTER 226BW.
• Product site launch date - the date when the product was launched on ePRICE. E.g.: 2021-06-01.
• quantity - insert the number of units that is in stock and that you want to sell for this product. E.g.: 5.
• Sale price - formatted with a maximum of two decimal points, without a separator for thousands and without the currency unit. E.g.: 148.78.
• Standard price - insert the sale price including VAT, without a separator for thousands and the currency unit. E.g.: 1547.45.
• Strikeout price - formatted with a maximum of two decimal points, without a separator for thousands and without the currency unit. E.g.: 3254.55.

Offer

Like most Mirakl-based marketplaces, ePRICE does not have many Offer mappings. The only mandatory offer mapping is Price. This is your desired sale price, after price rules are applied.

Optional

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
B	Prodotti tra 0 e 1 kg	Products between 0-1 kg
C	Prodotti tra 1 e 2 kg	Products between 1-2 kg
D	Prodotti tra 2 e 3 kg	Products between 2-3 kg
E	Prodotti tra 3 e 4 kg	Products between 3-4 kg
F	Prodotti tra 4 e 5 kg	Products between 4-5 kg
G	Prodotti tra 5 e 10 kg	Products between 5-10 kg
H	Prodotti tra 10 e 15 kg	Products between 10-15 kg
I	Prodotti tra 15 e 20 kg	Products between 15-20 kg
L	Prodotti tra 20 e 25 kg	Products between 20-25 kg
M	Prodotti tra 25 e 30 kg	Products between 25-30 kg
N	Prodotti tra 30 e 40 kg	Products between 30-40 kg
O	Prodotti tra 40 e 50 kg	Products between 40-50 kg
P	Prodotti tra 50 e 60 kg	Products between 50-60 kg
Q	Prodotti tra 60 e 70 kg	Products between 60-70 kg
R	Prodotti tra 70 e 100 kg	Products between 70-100 kg
S	Prodotti oltre i 100 kg	Products over 100 kg
T	Prodotti fuori standard	Non-standard products
Z	Prodotti ultraleggeri (spedizione con prioritario)	Ultralight products (priority Shipping)
U	Prodotti leggeri	Lightweight products (shipping with courier)
J	Prodotti express	Extra flat rate for express shipping
K	Spedizione gratuita	Products with free shipping

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on ePRICE. However, you can map your carrier to a specific list of carriers maintained by ePRICE. This allows for working track-and-trace links in the back-end, as well as for the buyer. If your default carrier is missing, please contact ePRICE.

Activation

If the channel is automatically disabled right after you activate it, contact ePRICE and ask them to enable the uploading of files on their end. Once that is done, you can activate the channel again.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.