ePRICE: marketplace guide

About this guide

This is a ChannelEngine guide on the Milan-based marketplace ePRICE. Here you can find information on how to request an ePRICE account, how to configure this channel on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Channel features

Settings and configuration

Channel-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Activation
• Listed products

 

 

Commercial information

Founded	21 March, 2007
Founders	Paolo Ainio, Pietro Boroli, Raul Stella
Headquarters	Milan, Italy
Area served (orders)	Italy
Revenue	USD 128.9 million (2020)
Number of monthly visits	circa 4 million (2021)
Website	ePRICE
Setup cost	none
Commission	5-10%, depending on the category
Other costs	EUR 29.00/month
Payment	weekly
Product categories	media, electronics, sports equipment, toys, and more
Input language	Italian
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	no
Profile on ChannelEngine	ePRICE

 

How to request an account

To start selling on ePRICE, you need to create an account directly on their Marketplace website.

After you fill the form, an ePRICE account manager gets in touch with you. Provided that your request is approved, you are given an account.

By default, ePRICE's back-end is in Italian. You can change this by selecting your email address in the top right corner and selecting Lingua (Language).

Associated costs

ePRICE does not charge any setup fees, but it does charge a monthly fee of EUR 29.00, as well as a category-based commission ranging from 5% to 10%. For more information on this, consult ePRICE's commission table (PDF).

Channel features

Supported	Not supported
Product offers (EAN matching)	Marketplace fulfillment service
Product content	Automatic relationships
Orders	Repricing
Cancelations (merchant)	Cancelations (channel)
Shipments	Returns/refunds (channel)
Returns/refunds (merchant)	Sales channels
Product variations (sizes/colors)
Carrier mapping
HTML formatting

 

Settings and configuration

Setting up each channel on ChannelEngine follows the same flow, once you add the channel:

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Channel-specific requirements and exceptions

Setup

On ChannelEngine

ePRICE is a Mirakl-based channel, so you can connect it to ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

You can leave the Mirakl seller name field empty, as ePRICE does not support repricing.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to enable the invoice upload to ChannelEngine via the Merchant API. For that, call the POST /v2/orders/{merchantOrderNo}/invoice endpoint. Note that only invoices in PDF are supported.

Invalid XML characters

To remove invalid XML characters from your product data, click Advanced settings and enable the Check and filter invalid XML characters setting. ChannelEngine checks product data submitted in the XML format for invalid characters (e.g.: Ã, ¢, â, etc.). Once identified, invalid characters are removed or converted to a valid equivalent.

Categorization

Categorization is mandatory if you want to create or update existing product information on ePRICE. Both categorizations and mappings only result in updates if the content connection is enabled, and the relevant credentials have been entered (see the Setup section).

Although the categorization is straightforward, all categories are in Italian.

Mappings

Content

All products (required)

• External product ID - the most common practice is to map your EAN to this attribute. Make sure to use the correct value, matching the external_product_id_type.
• External product ID type - the type of the external_product_id. The options are EAN, ISBN, MPN, and UPC.
• Item name - the title of the product. Note that it must be in Italian.
• Item SKU - your SKU/Merchant product number.
• Main image URL - the location of the primary product image. Note that the URL must end with .jpg, .jpeg, .gif, or .png, otherwise it does not pass the validation. E.g.: https://feeds.channelengine.net/tas.jpg).
• Manufacturer - the brand or manufacturer of the product. E.g.: Lamborghini.
• Product description - the main product description, in Italian. This field has a maximum of 2,000 characters, and does not support HTML.
• Recommended browse nodes - identifies the lowest level category in the product tree. E.g.: Zaini (backpacks).
• VAT - the default VAT percentage. E.g.: 22%.
• Website shipping weight - the total weight, including the package, of the shipped product in grams or kilograms.
• Website shipping weight unit of measure - the unit of measurement used for the total weight. E.g.: g or kg.

All products (optional)

• Bullet point - insert highlights with the characteristics of the product.
• Family code - an alphanumeric code used to group product lines as variants of the same model. The term '5S' stands for a cellphone of the same brand, with the only difference being the color of the cover. E.g.: 5S.
• Family description - indicates the description or the specification that refers to the field Family code. E.g.: red.
• Fulfillment latency - the average number of days to prepare and ship the product once the order has been received. If you do not insert a value, the system automatically calculates two days for the preparation of the package. E.g.: 3.
• Generic keywords 1-5 - a keyword to refer to the product. E.g.: health.
• Item weight - the net weight of the product, indicated without decimals. The unit of measurement is indicated in the field Item weight unit of measure. E.g.: 150.
• Item weight unit of measure - the unit of measurement referred to the gross weight of the product. E.g.: g or kg.
• Other image URL 1-7 - additional product images. The supported formats are JPG, GIF, PNG, with a minimum of 500 px, a white background, and no watermarks or logos. Note that the URL must end with .jpg, .jpeg, .gif, or .png, otherwise it does not pass the validation.
• Part number - the vendor code, i.e.: the code created or assigned to the product by the vendor. It must contain a minimum of 5 and a maximum of 20 characters. In the absence of a part number, enter the EAN code. E.g.: SYNCMASTER 226BW.
• Product site launch date - the date when the product was launched on ePRICE. E.g.: 2021-06-01.
• quantity - insert the number of units that is in stock and that you want to sell for this product. E.g.: 5.
• Sale price - formatted with a maximum of two decimal points, without a separator for thousands and without the currency unit. E.g.: 148.78.
• Standard price - insert the sale price including VAT, without a separator for thousands and the currency unit. E.g.: 1547.45.
• Strikeout price - formatted with a maximum of two decimal points, without a separator for thousands and without the currency unit. E.g.: 3254.55.

Offer

Like most Mirakl-based channels, ePRICE does not have many Offer mappings. The only mandatory offer mapping is Price. This is your desired sale price, after price rules are applied.

The following offer attributes are common to some Mirakl-based marketplaces, particularly in France and Germany:

• ECO #1-5 - Amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 - EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 - Producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to Mirakl-based marketplaces:

• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable.
• Minimum quantity alert - map this attribute to receive a notification from ChannelEngine if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. Below you can find the codes used by this marketplace:

Code	Label	Description
B	Prodotti tra 0 e 1kg	Products between 0-1kg
C	Prodotti tra 1 e 2kg	Products between 1-2kg
D	Prodotti tra 2 e 3kg	Products between 2-3kg
E	Prodotti tra 3 e 4kg	Products between 3-4kg
F	Prodotti tra 4 e 5kg	Products between 4-5kg
G	Prodotti tra 5 e 10kg	Products between 5-10kg
H	Prodotti tra 10 e 15kg	Products between 10-15kg
I	Prodotti tra 15 e 20kg	Products between 15-20kg
L	Prodotti tra 20 e 25kg	Products between 20-25kg
M	Prodotti tra 25 e 30kg	Products between 25-30kg
N	Prodotti tra 30 e 40kg	Products between 30-40kg
O	Prodotti tra 40 e 50kg	Products between 40-50kg
P	Prodotti tra 50 e 60kg	Products between 50-60kg
Q	Prodotti tra 60 e 70kg	Products between 60-70kg
R	Prodotti tra 70 e 100kg	Products between 70-100kg
S	Prodotti oltre i 100kg	Products over 100kg
T	Prodotti fuori standard	Non-standard products
Z	Prodotti ultraleggeri (Spedizione con Prioritario)	Ultralight Products (Priority Shipping)
U	Prodotti Leggeri	Lightweight Products (Shipping with Courier)
J	Prodotti Express	Extra flat rate for express shipping
K	Spedizione gratuita	Products with Free Shipping

Working with discounts

• Do not leave the Discount end date attribute unmapped. If you want to set a permanent discount, use a date in the far future instead. Otherwise, the offer is not exported, and errors are shown under the Validation and feedback tab.
• If your discounted price is not lower than the base price, it is not exported.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• If you do want to set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on ePRICE. However, you can map your carrier to a specific list of carriers maintained by ePRICE. This allows for working track-and-trace links in the back-end, as well as for the buyer. If your default carrier is missing, please contact ePRICE.

Activation

If the channel is automatically disabled right after you activate it, contact ePRICE and ask them to enable the uploading of files on their end. Once that is done, you can activate the channel again.

 

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products – check the Listed products page for more information.

You can either filter on Channel status (select Invalid to show all products that ChannelEngine has not exported, such as products with an empty GTIN or that currently do not exist on the marketplace) or use the Validation and feedback tab to see all known errors for specific products.

For detailed status reports, go to the Mirakl back-end. Their reports contain specific errors if a product or product offer cannot be created. To find them, go to My inventory, Import from file, Track offer imports/Track product imports. By hovering over the 'i' under the Status section, you can see how many products in the file were processed correctly and how many had errors, etc.

If there are errors, the last column shows a downloadable file in which they are listed. The same goes for the product file import, but this can contain multiple files because processing goes through several systems. There is also a manual check of your submitted content, which, once approved, goes to staging as well. Note that you need to map as much as possible to prevent products from not being created.

FAQs

How often does each task run on Mirakl-based channels?

By default, Mirakl-based channels follow the schedule below:

Task	Frequency
Export product data to channel	every 60 minutes
Export product offers to channel	every 15 minutes
Import product offers from channel	every 15 minutes
Import orders from channel	every 15 minutes
Export order shipments to channel	every 15 minutes
Export returns to channel	every 30 minutes