ChannelEngine: merchant plugins
About this article
This article describes ChannelEngine's merchant plugins, how they work, and how you can set them up.
Table of contents
Introduction
Merchant plugins provide a connection with various ecommerce systems, such as:
- Webstore systems
- Enterprise resource planning (ERP)
- Order management systems (OMS)
- Warehouse management systems (WMS)
- Product information management (PIM) systems
Merchant plugins allow for synchronizing product data, orders, shipments, and inventory between your ecommerce system and ChannelEngine. Some examples of merchant plugins are Adobe Commerce (née Magento 2), Shopify, WooCommerce, and Logic4.
Add a merchant plugin
To have a specific plugin added to your ChannelEngine environment, contact your implementation specialist (if you are in the process of onboarding), your customer success manager, or the Support team.
Set up a merchant plugin
Before proceeding with the setup on ChannelEngine, you must establish the connection in your ecommerce system back-end. For more information on how to make this connection, check out the corresponding plugin guide or contact your customer onboarding specialist.
Depending on your system, plugin configuration may occur either in the ecommerce system itself (e.g.: WooCommerce, Adobe Commerce 2.0) or on ChannelEngine (Shopify, Logic4, PrestaShop, Akeneo). If plugin configuration occurs on ChannelEngine, it does not mean that the system you are using is inactive – it means you need to manage your settings on ChannelEngine.
To set up a merchant plugin on ChannelEngine:
- Log in to ChannelEngine. From the left-hand side menu, go to Plugins, or select the plugin from Dashboard. On the Plugins page, you can filter plugins by their category – ecommerce, ERP, PIM, or other category.
- Go to the Setup tab of the plugin. Add the credentials and settings needed for the connection to work. As settings differ per plugin, check out the corresponding plugin guide to make sure you fill them out correctly. Once done, click Save at the bottom of the page.
- Proceed to the Activation tab and switch on the Activate synchronization for <plugin name> toggle. This triggers an attempt to make a test API call to your plugin environment. If it returns an error, instead of a green highlight, the credentials are invalid. Double-check the settings and try again. If the problem persists, contact ChannelEngine's Support team.
- Once the plugin is successfully activated, tasks are automatically scheduled to synchronize data between the plugin and ChannelEngine (e.g.: Import product data from merchant and Export orders to merchant). Go to the Dashboard tab to check the latest executed tasks and their next schedule.
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