ChannelEngine: Why are my prices incorrectly showing as 100 times higher?

About this guide

This is a guide on how to troubleshoot the issue where prices appear a hundred times higher for your listed products than they are in your product feed.

Why are my prices incorrectly showing as 100 times higher?

This error occurs when prices listed in your product feed are separated by a comma ( , ) as opposed to a period ( . ). While using a period as a decimal separator is common in most countries, in the UK, Ireland, and the US, a comma is used to indicate the decimal place in integers.

For example, 100,000.00 would be the correct means of separating decimal places in prices on marketplaces, as opposed to 100.00,00, which would not be recognized. 

How to use commas in prices 

If you use commas for price notation, and you encounter prices in ChannelEngine that are much too high, you should enable the setting 'Use commas in prices?'. This setting be found by going to Product feeds, and selecting the stylus icon next to your feed to edit it.

Enabling this option ensures that decimals will be interpreted correctly upon your next product feed import, thus correcting the error.