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bol.com: seller KPI insights

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About this guide

This is a guide on how you can access seller KPIs on bol.com to view important metrics. 

bol.com seller KPI insights

To be a seller on bol.com, you have to adhere to certain service metrics/KPIs. These metrics (servicenormen) can always be seen in the bol.com backend, but are also available on ChannelEngine.

Viewing the current insights

To view performance metrics for the current week:

  1. On ChannelEngine, go to the bol.com plugin.
  2. Click the Dashboard tab: 

    Bol_-_KPI_dashboard.png

  3. Within the individual statistics section, you will see a section named "Insights of week [x]". This will show all eight available metrics and your current score.

    Bol_-_KPI_insights.png

NB: ChannelEngine does not store historic KPI data, therefore it is only possible to view metrics for the current week. 

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