Miinto: returns (channel)

Starting from the 2.5 version of the Miinto API, support for (channel) returns has been added by Miinto. This means that it is no longer necessary to contact Miinto customer service to handle and process returns.

Generic information on returns can be found here. Please be aware that Miinto ONLY supports channel returns (so returns originating from the channel, which you need to mark as received).

Fetch returns

The process for fetching returns is basically the same as for other channel returns. An automatically scheduled task will fetch new returns from Miinto once an hour (this is the default schedule).

Once available in ChannelEngine, go to Orders, Returns to find the new returns. Filter on  miinto.country to view only the returns from Miinto. Change the status filter to In progress to only see the unhandled returns from Miinto.

Depending on your integration, these returns can also be imported into your own system for processing.

Handle returns

Once you receive the actual returned item(s) from the client and you accept it (the products returned are in acceptable conditions and a refund, you can mark the returns as 'Received'. Then, and only then will the return be exported (and get an 'ExportedAt date').

For more details on how to mark returns as handled/received, refer to the ChannelEngine: returns article.