Fnac: can I create a return for just one item if an order line contains multiple items?
About this article
This is article describes how split returns are handled on Fnac.
Can I create a return for just one item if an order line contains multiple items?
Fnac does not support merchant returns (i.e.: returns directly created on the merchant side) via their API, therefore the only way to create a return or a refund is through the Fnac back-end.
Fnac does not support order line splitting, which means that you cannot create a return or refund for a single product if two products, for example, were shipped in total. If you encounter this scenario, a possible workaround is to manually refund the single item via PayPal or bank transfer.