Amazon Vendor: recovery (dashboard)

This article describes ChannelEngine’s Recovery management dashboard for Amazon Vendor.

Table of contents

Introduction

Setup

Dashboard

Introduction

The Recovery management dashboard provides real-time insights into disputes with Amazon Vendor relating to invoice shortages and price discrepancies. With this dashboard, you can:

• View all recovery data in one place and manage disputes efficiently.
• Understand the amounts that are potentially recoverable from Amazon Vendor via disputes and the amounts that have already been recovered from Amazon Vendor.
• Quickly recover all disputes of a particular type (shortages and price discrepancies) for the current year.
• Access a full history of recoverable and recovered amounts across all channels, i.e., Amazon regions, and per Amazon region.
• Manage disputes directly from the dashboard, or from the Invoice shortages and Price discrepancies pages.

As Amazon Vendor’s process grows more complex, ChannelEngine keeps your workflow simple. E.g.: Amazon now requires vendors to use a new ‘re-dispute’ web interface for rejected claims. With ChannelEngine, you can continue to manage re-disputes through the same workflow (currently invoice shortages, with price discrepancy re-disputes to follow in the future).

Setup

The dashboard is part of the Amazon Vendor module. To enable the Amazon Vendor module on ChannelEngine, contact your customer success manager.

For ChannelEngine to retrieve recovery management data, it needs specific access scopes in your Amazon Vendor Central account. To grant access, invite a ChannelEngine user to your Vendor Central account. The user’s email address/contact details are provided to you by ChannelEngine.

1. Log in to your Amazon Vendor Central account.
2. In the top-right corner, go to Settings and select Manage permissions.
3. Click Add another person, then enter the email and contact details provided by ChannelEngine.
4. Under Roles and permissions, assign the Contributor role to ChannelEngine.
5. Grant the following access scopes:
   • API access
   • Invoices
   • Purchase orders
   • Payments
   • Costs
   • Shipments
   • Inventory
   • Operational performance
   • Operational reports
6. Click Send invitation.

Dashboard

To see the dashboard, from the left-hand side menu, click Vendor, Dashboard. The All channels tab, and on each tab for a specific Amazon region, shows the following information:

• Total recoverable - the total amount that is potentially recoverable from Amazon Vendor via disputes on invoices submitted in the past 12 months.
• Total recovered - the total amount recovered from Amazon Vendor via disputes in the past 12 months.

The bar graphs in the Shortages and Price discrepancies sections provide a monthly breakdown of the recoverable and recovered amounts per the current year. Hover over the dark and light blue areas of each bar to switch between the recoverable and recovered amounts for each month. 

You can use the Shortages and Price discrepancies buttons to dispute items across multiple invoices submitted to Amazon Vendor for the current year. Each button shows how many invoices you can currently dispute from the dashboard.

E.g.: click Shortages to open the Dispute shortages popup. You see a list of invoices containing disputable items and the total amount for each invoice that is potentially recoverable from Amazon Vendor via disputes.  

Click Submit disputes to submit disputes for all invoices shown to Amazon Vendor for approval.

For detailed information about Amazon Vendor recovery management, invoice shortages, price discrepancies, and FAQs, check out the following articles:

• Amazon Vendor: recovery (invoice shortages)
• Amazon Vendor: recovery (price discrepancies)