Amazon: how to upload content from Amazon
You can use ChannelEngine's Amazon merchant plugin to upload your product content from Amazon.
Table of contents
Introduction
As a merchant, you may initially start off selling on Amazon and use Amazon to manage your product content. However, this means that your product content resides only in Amazon's system.
Use ChannelEngine's Amazon merchant plugin, to upload your product content from Amazon and save it as a product feed. You can then edit and enrich this feed, and use it as the source for all your channels on ChannelEngine.
Features
Supported | Not supported |
Product content | Product offers |
Product images* | Orders |
Shipments | |
Cancelations | |
Returns | |
Multiple stock locations | |
Return tracking code |
* The current Amazon merchant plugin retrieves the main product image only. Additional images are not supported.
Requirements
- An active Amazon seller account
- An active account on ChannelEngine
Setup
On ChannelEngine
- From the left-hand side menu, go to Plugins.
- Add the Amazon merchant plugin to your ChannelEngine tenant.
- Select the region associated with your Amazon seller account.
- Click Save.
- In the Authorize ChannelEngine section, click Authorize. Note, you must select a region before you authorize.
On Amazon Seller Central
- On the Amazon sign-in popup that appears, enter your Amazon seller credentials and complete the two-step verification.
- Select the correct account that corresponds to the selected region on ChannelEngine. The Authorize ChannelEngine product content page opens.
- Agree to give ChannelEngine access to seller partner insights and product listing. To do this, select the I direct Amazon to provide ChannelEngine Product Content access to my Selling Partner account and related data. I am responsible for any actions taken by the application check box.
- Click Confirm.
- Close the window.
On ChannelEngine
- Refresh the Setup page on ChannelEngine. This automatically authorizes the integration.
NB: after you click Confirm, you must immediately refresh the Setup page on ChannelEngine to populate the connection settings with your Amazon authorization credentials. Otherwise, your credentials are discarded and you receive a plugin validation error. If you experience this issue, click Authorize again and repeat the Amazon Seller Central steps. - When authorized, the connection credentials are shown on ChannelEngine and the plugin is automatically activated on the Activation page. ChannelEngine attempts to make a test API call to your Amazon environment. If an error is returned, instead of a green highlight, the credentials are invalid. Check your connection settings and try again.
- Go to the Activation page and enable the Activate synchronization for Amazon merchant setting.
- Go to the Setup page, and in the Actions section, click Run products import.
- Click Yes to confirm.
This triggers a task that sources the product content from Amazon and creates product feed files in the ChannelEngine database.
How it works
When ChannelEngine establishes a connection with your Amazon account, it requests a list of all active products and their corresponding data from your account. After importing the data, ChannelEngine compiles it into a main product feed with global attributes, such as SKU, ASIN, Name, and Main image, and additional feeds with category-specific attributes.
To receive notifications when the feeds become available on ChannelEngine, go to the Notification center and enable the New feeds notification. For more information, check out the article ChannelEngine: how to configure notifications.
When the product feeds are available, go to Products, Product feeds, and click the Generated feeds tab. The imported feeds are in CSV format and have the status New.
Click the pencil icon to map the feed attributes to those on ChannelEngine. To learn more about feed mapping, check out the Mapping feeds section of the article ChannelEngine: product feeds.
To start importing feed files from the database into your ChannelEngine tenant, click Import now. The status of each feed changes to Success or Partial success based on the import result. Review the validation report to check for any issues.
To learn more about how to manage product feeds, check out the article ChannelEngine: product feeds.
FAQs
Why did my product name disappear after I imported additional feeds?
This issue can occur due to conflicting values in the leading and additional feeds. If you mapped ChannelEngine's Name to the Title attribute in the leading feed, but mapped ChannelEngine's Name to the Name attribute in the additional feed, a conflict occurs. In this case, the additional feed overwrites the leading feed's value. To resolve this, in the additional feed, select the Not mapped keep value option next to the Name attribute
How often do I need to import product feeds?
You only need to import your product feeds once. After they are imported into ChannelEngine, the product data is available in your tenant for mapping to any marketplace.
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