Reitmans, Penningtons, and RW&CO.: marketplace guide

About this guide

This is a ChannelEngine guide on the Montreal-based marketplaces Reitmans*, Penningtons, and RW&CO. Here you can find information on how to request a marketplace account, how to configure these marketplaces on ChannelEngine, what the specific requirements are, and more.

* As the vast majority of this guide applies to all three marketplaces, the term Reitmans is used interchangeably throughout it – unless otherwise specified.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Categorization
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

Founded	1926
Founders	Herman Reitman, Sarah Reitman
Headquarters	Montreal, Canada
Area served (orders)	Canada
Area served (shipments)	Canada, United States
Revenue	circa USD 600 million
Website	Reitmans, Penningtons, RW&CO.
Setup cost	none
Commission	25%
Other costs	CAD 49.95/month
Payment	on the 1st, 11th, and 21st of every month
Product categories	books, cameras, fashion, cooking, furniture/interior design, games/toys, household appliances, jewelry/watches, cosmetics/perfumes, pets, shoes, bags, luggage, sports equipment
Input language	English, French
Input currency	CAD
Content creation	yes
Minimum number of SKUs	10
Advertisement options	no
Profile on ChannelEngine	Reitmans

How to request an account

To start selling on Reitmans, fill out the form on their RCL Market page.

The following requirements apply:

• Fulfillment center in Canada, or shipping delivered duty paid (DDP) from the US.
• Bank account number and billing address in North America.

Associated costs

Reitmans does not charge a setup fee. However, it does charge a monthly fee of CAD 49.95 – as well as a commission of 25%.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Bundles
Cancelations (merchant)	GTIN matching
Returns (merchant)	Refurbished products
Carrier mapping	Repricing
Orders	Cancelations (marketplace)
Multiple stock locations	Returns (marketplace)
Shipments	Marketplace fulfillment service
Product variations (size/color)	Sales channels*
HTML formatting

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

Reitmans is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Categorization

Categorization on Reitmans is straightforward, and all categories are listed in English.

Mappings

Content

All products (required)

• Name [default] - the product's title in English. Products in the beauty category must also include the size in their names, and the maximum number of characters is 55. E.g.: Organic aloe vera roll-on deodorant - 50 ml.
• Variant group code - the unique code used to group variations. If the product has variations, enter a parent product code.
• Product image URL - the product's main image. The requirements are:
  • Recommended resolution - 1,000x1,250 px.
  • Background - white, beige, or light grey background.
  • File format - GIF, JP2, JPG, JPEG, PNG, TIFF, TIF.
  • In case of sets, provide an image of the it in which all articles within are shown.
  • No watermarks, logos or text components.
  • Only the product itself may be shown; do not include any assets such as furniture or decorative items.
  • Do not include black-and-white images.
  • The license/copyright must be present.
  • The main image must be a front view of the product, showing it fully.
• Brand - the product's brand or manufacturer.
• Manufacturer ID - the manufacturer's code for the product.
• UPC - the product's UPC, which is the unique identifier on Reitmans.
• Country of origin - the country where the product was made.
• Color - the product's color.
• Long description [default] - the product's long description in English. The maximum number of characters is 1,000.
• Long description [fr_CA] - the product's long description in Canadian French. The maximum number of characters is 1,000, and the following HTML tags are supported: strong, b, em, i, p, br, h1-h6, ol, ul, li, sup, sub.
• Name [fr_CA] - the product's title in Canadian French. Products in the beauty category must also include the size in their names, and the maximum number of characters is 55. E.g.: Déodorant roll-on aloe vera bio - 50 ml.

All products (optional)

Although Product size chart URL and Product swatch image URL are marked as optional, it is mandatory to map them.

• Shop SKU - the product's Merchant product number.
• Product additional image 1-4 URL - the product's additional images. For the requirements, see Product image URL.
• Product size chart URL - the product's size chart. Note that only plus sizes can be published on Penningtons.
• Product swatch image URL - the URL of the product variants' thumbnails.
• Wash care [default] - the product's care instructions in English.
• Wash care [fr_CA] - the product's care instructions in Canadian French.

Offer

Required

The only required attribute on Reitmans is Price, which is the desired selling price for the product in CAD.

Optional

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Discount end date - the date until when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Discount price - the product's sale price, if applicable. This attribute must have a lower value than the Price attribute.
• Discount quantity threshold - the minimum quantity required for the discount rate to be available.
• Discount start date - the date from when the product's sale price is valid, if applicable. The date format is YYYY-MM-DD HH:MM:SS ZZ. E.g.: 2022-12-31 23:59:59 +00.
• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
small	Small items	Small items
medium	Medium items	Medium items
large	Large items	Large/Heavy items
oversize	Oversize items	Oversize items

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on Reitmans. However, you can map your carrier to a specific list of carriers maintained by Reitmans. This allows for working tracking links in the back-end, as well as for the buyer. If your default carrier is missing, please contact Reitmans.

Pricing

Reitmans requires the prices to be submitted in USD. If you do not have pricing attributes in USD, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Does Reitmans share content published on it with Penningtons and RW&CO.?

Yes, products created via the Reitmans connection can be set up as offers on Penningtons and RW&CO. Once your products are accepted by Reitmans, you can configure the Penningtons and/or RW&CO. connections, create a product selection, and complete the offer mapping. This should suffice to list the selected products on Penningtons and/or RW&CO.

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.