MacWay: marketplace guide

About this guide

This is a ChannelEngine guide on the Illkirch-Graffenstaden-based marketplace MacWay. Here you can find information on how to request a MacWay account, how to configure this marketplace on ChannelEngine, what the specific requirements are, and more.

Table of contents

Commercial information

How to request an account

Associated costs

Marketplace features

Settings and configuration

Marketplace-specific requirements and exceptions

• Setup
• Mappings
• Pricing
• Listed products

FAQs

Commercial information

Founded	1990
Founder	Jean-Christophe Linder
Headquarters	Illkirch-Graffenstaden, France
Area served (orders)	France
Area served (shipments)	France
Number of monthly visits	circa 200,000
Website	MacWay
Setup cost	none
Commission	depends on the category
Other costs	EUR 39/month
Payment	on the 1st, 11th, and 21st of every month
Product categories	computers, connected watches and connected objects, connectors, garden, home, image, mobility, peripherals and consumables, phones, security, sound, sport and leisure, storage, tablets, video
Input language	French
Input currency	EUR
Content creation	yes
Minimum number of SKUs	no
Advertisement options	yes
Profile on ChannelEngine	MacWay

How to request an account

To start selling on MacWay, register your interest by filling out their form. A number of requirements apply before you can be considered for a merchant account. E.g.:

• You must be based in the European Union.
• You must be able to ship from the European Union.
• You must have an Intra-Community VAT number.
• Your catalog must correspond to MacWay's product universe.

Associated costs

MacWay does not charge a setup fee. However, it does a charge a monthly fixed fee of EUR 39.00 – as well as a commission on sales, which differs per product category.

Marketplace features

Supported	Not supported
Product content	Automatic relationships
Product offers	Product variations (size/color)
Cancelations (merchant)	Marketplace fulfillment service
Returns (merchant)	Repricing
Carrier mapping	Cancelations (marketplace)
Refurbished products	Returns (marketplace)
Multiple stock locations	Shipments
Orders	Sales channels*
HTML formatting
Bundles

* A marketplace that supports sales channels allows merchants to list and sell products across multiple markets (e.g.: countries, regions, and states), all from the same connection.

Settings and configuration

Setting up each marketplace on ChannelEngine follows the same flow, though not every marketplace includes the steps listed below.

1. Go through the Setup.
2. Create a Product selection.
3. Complete the Categorization.
4. Set up the Mappings: content, offers, and carriers.
5. Configure the Pricing: rules and currency conversion.
6. Finish the Activation.
7. Check the Listed products overview.

Marketplace-specific requirements and exceptions

Setup

On ChannelEngine

MacWay is a Mirakl-based marketplace, so you can connect it with ChannelEngine using a Mirakl Connect SSO account. For more information on this, check out the Mirakl-based channels: SSO authorization article.

Invoice uploads

To configure your invoice settings, click Advanced settings. You can then click the dropdown menu Enable invoice uploading, which contains the following options:

• ChannelEngine invoices - when ChannelEngine receives a shipment, it automatically generates an invoice and attaches it to the shipment before exporting it.
• Merchant invoices (optional) - when ChannelEngine receives a shipment, it exports it – even if there is no invoice attached to it.
• Merchant invoices (required) - when ChannelEngine receives a shipment, it only exports it if an invoice is attached to it. If not, you receive a notification.
• None - when ChannelEngine receives a shipment, it takes no action other than notifying you that no invoice is present.

If you select one of the Merchant invoices options, make sure to upload the invoice to ChannelEngine via the Merchant API or via the web interface. To learn more, check out the article ChannelEngine: merchant invoices.

Mappings

Content

All products (required)

• Catégorie du produit (Product category) - the ID of the product's category on MacWay. E.g.: 412.
• EAN du produit (Product EAN) - the product's unique identifier. The preferred format is EAN-13. 
• Image principale du product (Product main image) - the product's main image. The requirements are:
  
  • Minimum resolution - 500x500 px.
  • Background - white.
  • File format - JPG and JPEG.
• Marque (Brand) - the product's brand or manufacturer.
• Nom du produit (Product name) - the product's title. E.g.: Boîtier Synology DiskStation DS216. The maximum number of characters is 80.
• Product description - the product's long description. The maximum number of characters is 160. 
• SKU du produit (Product SKU) - the product's SKU or Merchant product number.

All products (optional)

• Accroche commerciale (Sales pitch) - the product's tagline, highlighting its qualities. The tagline is positioned at the start of the description. E.g.: The ultimate NAS server for small workgroups.
• Attribut personalisé 1-3 (Custom attribute 1-3) - the product's additional details, separated by a comma ( , ). Note that these attributes should be specific to the product category. E.g.: for batteries, you can choose Battery type as your custom attribute and provide values, such as 'AA, AAA'.
• Caractéristiques techniques (Technical characteristics) - the product's technical characteristics. E.g.: iOS 18.
• Contenu de la boîte (Box contents) - the list of items that accompany the main product in the box. These items should be separated by a comma ( , ). E.g.: USB cable, AC adapter.
• Hauteur du produit (Product height) - the product's height, without the packaging.
• Hauteur utile du produit (Useful product height) - the total height of the product when fully extended, applicable to items such as telescopic poles or projector screens.
• Largeur du produit (Product width) - the product's width, without the packaging.
• Le sous type de produits (Product subtype) - the product's subtype. E.g.: for cameras: reflex, hybrid, compact.
• L'image supplémentaire 1-5 (Additional image) - the product's additional images. For image requirements, check out Image principale du product.
• Longueur du produit (Product length) - the product's length, without the packaging.
• Mise en garde et incompatibilités (Warnings and incompatibilities) - the product's potential risks or compatibility issues.
• Modèle du produit (Product model) - the product's model number.
• Poids du produit (Product weight) - the product's weight, without the packaging.
• Point fort du produit 1-3 (Product highlights 1-3) - the product's highlights in the form of a short sentence. Note that special characters are not supported. E.g.: 36 megapixels.
• Terme de recherche 1-4 (Search term 1-4) - the words or phrases potential buyers use to search for the product. 
• Type de protection de l'appareil (Type of device protection) - the product's protection type. E.g.: waterproof. 
• Unité de mesure des dimensions du produits (Unit of measurement for product dimensions) - the unit of measurement used to indicate the product's dimensions (i.e.: height, width, length.)
• Unité des dimenssion utile (généralement cm)(Unit of dimensions) - the unit of measurement used to indicate the product's useful height or width. E.g.: cm.
• Unité du poids (Weight unit) - the unit of measurement used to indicate the product's weight. E.g.: kg.

Offer

All products (required)

• Price - the desired selling price.

All products (optional)

• Délai de rétractation (Cancelation period) - the cancelation period for the product in days.
• Durée de la garantie commerciale (Commercial warranty period) - the product's warranty duration in months.

The following offer attributes are common to some Mirakl-based marketplaces:

• ECO #1-5 - Amount - the amount due for the eco-contribution related to the product. E.g.: 2.50.
• ECO #1-5 - EPR category code - the extended producer responsibility (EPR) code that applies to the product. For a list of category codes, check out the article Providing data to comply with circular economy regulations in Mirakl's help center (note that you need to be logged in to Mirakl to access this page). E.g.: DE-WEEE, FR-DEA, etc. 
• ECO #1-5 - Producer ID - your producer ID, received upon registering with a packaging register, such as Germany's LUCID. The maximum number of characters is 255.

The following offer attributes are common to all Mirakl-based marketplaces:

• Leadtime to shipment - the number of days before you ship the product. By default, this is set to two. You can create your own unique rules, if applicable. For more information on this, check out the article Lead time to ship in Mirakl's help center.
• Minimum quantity alert - map this attribute to receive a notification from Mirakl if your stock drops below the threshold defined.
• Offer state - the product's condition. Find your option from the dropdown menu by selecting the fixed value to apply to all.
• Product tax code - the taxation code applicable to the product.
• Logistic class - your optional shipping class. Make sure to map it using the marketplace’s codes, not the labels visible in the front-end. These codes vary per marketplace. If this marketplace makes use of logistic class codes, they can be found below.

Code	Label	Description
S	Petit Colis (small package)	24x30 - up to 1 kg
M	Moyen Colis (medium package)	L 230 x W 130 x H 120 - up to 3 kg
L	Gros Colis (large package)	L 290 x W 210 x H 150 - up to 5 kg
XS	Très Petit Colis (extra small package)	-
XL	Très Gros Colis (extra large package)	L 400 x W 275 x H 195 - up to 7 kg
dematerialise	Dématérialisé (electronic)	Sending licenses/software in the electronic format via the website's messaging system

Working with discounts

• To set up a discount, you must map the Discount price, Discount start date, and Discount end date attributes. If you want to set a permanent discount, map the Discount end date attribute with a date in the far future instead of leaving it unmapped. Otherwise, the offer is not exported, and errors are shown on the Validation and feedback tab.
• The discounted price is only exported if it is lower than the base price.
• If you do not want to set a bulk discount, leave the Discount quantity threshold attribute unmapped – otherwise, the export is broken.
• To set a bulk discount, the Discount quantity threshold must be set to a value higher than 1. E.g.: a value of 2 indicates that two or more of the product must be purchased at the same time for the buyer to benefit from the discount.

Carrier

Carrier mapping is not required on MacWay. You can map your carrier to a specific list of carriers maintained by MacWay. This allows for working tracking codes in the back-end, as well as for the buyer. If your default carrier is missing, please contact MacWay.

Note that if you select Unknown as the carrier, you still need to provide a working tracking code.

Pricing

MacWay requires prices to be submitted in EUR. If you do not have pricing attributes in EUR, you need to set a currency conversion.

Listed products

If you have problems with products not appearing on Mirakl-based marketplaces – especially if you are trying to create products –, check the Listed products page for more information.

You can either use the Channel status filter (e.g.: products that ChannelEngine has failed to exported, such as those with an empty GTIN or that do not exist on the marketplace yet, are shown as Invalid) or the Validation and feedback tab to see all known errors for specific products.

Alternatively, you can access the marketplace's back-end and download the error report generated by Mirakl. To do so:

1. Log in to the Mirakl back-end and go to Catalog, Product imports.
2. Identify the latest report and click the See details button by it.
3. Download the CSV file Non-integrated products report.

 

 

 

FAQs

How often does each task run on Mirakl-based marketplaces?

By default, Mirakl-based marketplaces follow the schedule below:

Task	Frequency
Export product data to marketplace	every 60 minutes
Export product offers to marketplace	every 15 minutes
Import product offers from marketplace	every 15 minutes
Import orders from marketplace	every 15 minutes
Export order shipments to marketplace	every 15 minutes
Export returns to marketplace	every 30 minutes

Can I map attributes on ChannelEngine and in the Mirakl back-end?

No. Mapping attributes in the Mirakl marketplace back-end interferes with ChannelEngine's content export. Therefore, it is recommended to stick to categorizing and mapping content only on ChannelEngine.

Why am I not receiving feedback on my content and/or offer exports?

Chances are you are receiving the feedback. However, different types of error report can take a couple of hours or several days to be generated:

• Offer feedback
  • Error reports are mostly generated automatically, and are imported quickly.
• Content feedback
  • Transformation error report - this is automatically generated, and usually imported within a maximum of one day.
  • Conventional error report - this requires a manual review by the Mirakl-based marketplace, and not all do so. It can take several days for this report to be imported.

Note that the previous feedback report is not removed from ChannelEngine until both the latest transformation and conventional reports have been fully processed by ChannelEngine – or no new reports have been generated because there are no errors to report.